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| Customer
Satisfaction |
| Six-Month Rating:
8.97
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Six-Month Reviews: | 346 | | | Lifetime
Reviews: | 6232 |
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Lifetime Rating:
7.34 |
Average
Store: 8.12
High Average: 9.35
Low Average: 4.60 |
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7.57 |
Pricing of Products and Services |
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8.62 |
Likelihood of Future Purchases |
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8.23 |
Shipping and Packaging |
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8.44 |
Customer Service |
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8.33 |
Return or Replacement |
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address:
7795 W. Flagler, Miami, FL 33144
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customer
support email:
http://www.tigerdirect.com/contactus
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phone:
800-800-8300
customer
support:
800-800-8300
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business
hours (est):
Open 24/7 - Call Anytime
FAX:
305-415-2149
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Visa
/ Mastercard |
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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| Reviewer: | anonymous852
(2) |
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11/19/09 5:28 PM
I have purchased from TigerDirect in the past and had many good experiences, however this most recent purchase was a bit of a mixed-bag.
I was in the market for an inexpensive laptop and had selected a Gateway T-1424u that met all of my criteria. It was explicitly advertised as being eligible for a free upgrade to Windows 7 (I have screenshots from the product description page as well as various TigerDirect advertising venues). Unfortunately, this turned out to have been a mistake on the part of someone in marketing or web site maintenance. Even more unfortunately, that was a large part of my evaluation in determining which computer to purchase (and from whom).
I called TigerDirect and was eventually put in touch with supervisor Rick (ext. 5836). He was very courteous, and informed me that while they could not offer me the free upgrade (as that promotion was being handled by a 3rd-party) they could exchange the computer for another similar model which actually DOES qualify for the free upgrade. We selected an appropriate replacement and I was immediately provided with a return label. I shipped the laptop back on 09/30/09 and it was received and verified on 10/07/09.
Unfortunately, there was yet another problem. Between the time that we determined a plan for resolving the situation and the time that the computer was received and verified by TigerDirect, they had sold all the computers which we had agreed upon as a replacement model. I was put on backorder and I was not notified until I called for a status update on 10/10/09. I was told (by "Jay") that it would be about 2-3 weeks before the replacement computer arrived and was shipped out. By 11/02/09 I still hadn't heard anything from TigerDirect, so I called again and was informed (by "JP") that the shipment had not arrived and that they wouldn't even be able to provide an accurate estimation of arrival until the middle of November.
At this point it had been over a month since my initial purchase and there was no guarantee that I would even have my computer by December. I began evaluating my options and started looking around for other possible laptops that met my needs. Unfortunately, by this time Windows 7 had already been released and most vendors had liquidated their supply of laptops in my price range (since they were packaged with Vista). This put me in a bind as my options were now severely limited. I was able to find an acceptable computer locally on clearance (the last one in my area), so I made the decision to purchase it and get a refund from TigerDirect.
They did refund my money promptly, which was nice, but the whole ordeal could have been avoided if they had simply reserved the replacement computer for me immediately once we had made the agreement for an exchange. (I suspect that this has less to do with inattentive Customer Service and more to do with company policy though.)
I wasted a lot of time waiting for my computer and had I not taken the initiative and purchased one locally I would still be without the laptop (as it is not yet back in stock at TigerDirect).
Summary: TigerDirect has some good people working in customer service--nearly everyone I spoke with was polite and helpful--but I got the impression that Customer Service has very little authority in handling problems that are outside of the ordinary. I would like to thank Rick for his attempts to resolve the situation in a more satisfactory manner, but this particular experience was very disappointing and I will definitely keep it in mind when purchasing certain types of products from TigerDirect in the future.
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| Reviewer: | killershadow
(1) |
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11/19/09 4:45 PM
I ordered the Evga GTX 295 hydro and had the wire transfer completed friday 6th November 2009.
The product was delivered wednesday 11th November 2009.
What do i have to say? Well the service is one of the best i experienced and the delivery time was just WOW since i live in the UK and delivery was fast! I surely will order from Tigerdirect.com if i cannot get goods in the UK (since you have to understand that i have to pay duty tax outside US - in this case it was $150+ for this GPU). But i did not complain since the service from Tigerdirect was excellent.
I feel Tigerdirect should give lessons to many companies out there on how to deal and serve customers.
Well done Tigerdirect.com - just pure class from you guys. Keep up the good work.
Regards
Jazz (from UK)
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11/19/09 4:02 PM
Clark ext. 5952 The Wonderful Customer Service I have ever gotten. He so knows his Computer Parts and the capabilities for PC Shopping. He is so knowledgeable in his field of work. I have had my clients call him for advice and what he thinks is the best buys for each one of their needs. He has always returns my Calls or E-mails about my orders. Shopping with Tiger Direct is the only way I go. I have never had a bad experience with my Computer Orders with Tiger Direct and Clark. Thank you Clark, for all your wonderful Customer Service.
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11/18/09 2:58 PM
I spoke to a series of Tigerdirect customer service agents, so I could return a defective product. I went over the expiration date for the RMA number and warranty and was very concerned I'd be stuck with the defective monitor. I spoke to Rick @ ext. 5836 who quickly resolved the issue and renewed me a new RMA and postage. I found Rick and the other customer service agents to be incredibly helpfull. I run a website design company, and will be definately ordering from them in the future as well as referring customers and friends to tigerdirect for timely and fair service.
-Kian
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11/18/09 11:18 AM
Out of sight service!! Rick @ 5836 gets a 5 Star Gold rating for his help in placing this order and assisting me with a return. I have been doing business with your store for about ten years and have never had a problem. I also appreciate the prompt shipping. I sometimes get my order in one day!! Thanks Tiger, Rondo
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11/17/09 4:13 PM
The order process was quick and easy. However there is some confusion on how to select either a software download or a retail box. I guess I will find out when it is shipped.
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11/17/09 3:49 PM
The customer service rep. "Brian" that I spoke too on the phone was fabulous! I'v spent a lot o money these past couple of weeks with your company. Brian was very knowlegeable and helpfull! Thanks for haveing such a GREAT employee! Ms.Tracy Jaworski
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