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| Customer
Satisfaction |
| Six-Month Rating:
8.99
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Six-Month Reviews: | 345 | | | Lifetime
Reviews: | 6230 |
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Lifetime Rating:
7.34 |
Average
Store: 8.13
High Average: 9.36
Low Average: 4.61 |
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7.57 |
Pricing of Products and Services |
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8.60 |
Likelihood of Future Purchases |
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8.21 |
Shipping and Packaging |
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8.44 |
Customer Service |
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8.37 |
Return or Replacement |
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address:
7795 W. Flagler, Miami, FL 33144
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customer
support email:
http://www.tigerdirect.com/contactus
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phone:
800-800-8300
customer
support:
800-800-8300
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business
hours (est):
Open 24/7 - Call Anytime
FAX:
305-415-2149
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Visa
/ Mastercard |
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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11/18/09 2:58 PM
I spoke to a series of Tigerdirect customer service agents, so I could return a defective product. I went over the expiration date for the RMA number and warranty and was very concerned I'd be stuck with the defective monitor. I spoke to Rick @ ext. 5836 who quickly resolved the issue and renewed me a new RMA and postage. I found Rick and the other customer service agents to be incredibly helpfull. I run a website design company, and will be definately ordering from them in the future as well as referring customers and friends to tigerdirect for timely and fair service.
-Kian
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11/18/09 11:18 AM
Out of sight service!! Rick @ 5836 gets a 5 Star Gold rating for his help in placing this order and assisting me with a return. I have been doing business with your store for about ten years and have never had a problem. I also appreciate the prompt shipping. I sometimes get my order in one day!! Thanks Tiger, Rondo
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11/17/09 4:13 PM
The order process was quick and easy. However there is some confusion on how to select either a software download or a retail box. I guess I will find out when it is shipped.
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11/17/09 3:49 PM
The customer service rep. "Brian" that I spoke too on the phone was fabulous! I'v spent a lot o money these past couple of weeks with your company. Brian was very knowlegeable and helpfull! Thanks for haveing such a GREAT employee! Ms.Tracy Jaworski
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11/16/09 7:53 PM
I had quite a bit of trouble locating the rebate form for the CA10-7975 Internet Security Suite that I had purchased and was ready to send it back and resort to "Plan B." While I was out Lester at ext. 5920 left me a message. When I called him back he had things all straightened out and ready to go. Thank you Lester!
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11/16/09 12:49 PM
The transaction was easy however I was overcharged $20 but they said it would be credited however when I called about the overage the customer service. rep talked me into a free security program which in fact was $69.99 but I was told I would get that back in a rebate. I have had nothing but trouble trying to get the correct forms to submit the rebate. In addition, we were under the impression it had a word processing and excel program preloaded.. when we logged on we were advised that we only had 25 uses of the program and then we would have to buy another program for $169 (windows office) if i would have known that I would have gotten a different computer that included the office program . it was very disappoiting. i went back to item and this is what it said ". It runs Microsoft® Windows® XP Home Edition, and helps you edit documents, read email, surf the Internet and enjoy your digital media smoothly and reliably right out of the box" NOTHING about having to buy additional programs. I found this statement misleading in addition to having to spend an additional $169 for word office and not being able to get the rebate forms for the $69.99 this was definately NO BARGIN. I would not recommend this place to anyone and I almost convenienced my boss to place our order for 5 new hard drives for the office from them. Can you imagine how embarrassed I would have been !!!
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11/17/09 5:54 PM
We apologize for the inconvenience,
Our records indicate you were provided with a $20.00 credit back to your account as per our Price Protection Guarantee on 11/6/2009 due to a price drop on the product the day after you purchased it.
As far as the PC is concerned, our records indicate this product does come with Microsoft XP Home Edition, which does have the capability to edit documents, read your email, and surf the internet. Microsoft XP comes pre-installed with a basic word processor called WordPad which is available under the accessories, along with the free version of Microsoft Outlook called Outlook Express. The PC does not come pre-installed with Microsoft Office 2007, this must be purchased separately for advanced editing and email programs such as Microsoft Word and Microsoft Outlook Professional.
To retrieve our rebate forms we have a Rebate Center Tab directly on our homepage. If you visit TigerDirect.com, you may click on the yellow “Rebate Center” button in the center of the page to retrieve all rebate information and forms associated with your particular order number. Afterwards you must follow the instructions on the PDF form to continue to claim for your rebate.
We hope you continue to do business with us in the future and if you require any additional assistance you may contact me directly at ernie@help.tigerdirect.com at your earliest convenience…
Regards,
Ernie E.
Customer Relations / TigerDirect.com |
TigerDirect / Systemax
tigerdirect
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11/14/09 9:02 PM
My order was placed, confirmed and shipped promptly. However due to a problem with the Vista SP updates, my brand new pc died and would not boot up. A weeks worth of extremely frustrating phone calls to HP Tech support who were no help, I decided to return the HP back. Freddy X5840 was extremely helpful, POLITE,friendly,fast, got my return shipping as promised and helped me through making a new purchase (not an HP). It is a pleasure to deal with a company that values it's customers enough to not outsource their customer service to another country. While I still have to wait for the refund to complete, I am sure that if I do have any problems a phone call to Freddy will take care of it. I won't have to dread making a call to customer service personnel who read from scripts, can't answer questions that are not on their scripts and are rude to boot.
Thank you!
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