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| Customer
Satisfaction |
| Six-Month Rating:
8.33
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Six-Month Reviews: | 6 | | | Lifetime
Reviews: | 157 |
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Lifetime Rating:
7.99 |
Average
Store: 8.12
High Average: 9.36
Low Average: 4.60 |
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6.67 |
Pricing of Products and Services |
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7.08 |
Likelihood of Future Purchases |
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7.50 |
Shipping and Packaging |
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8.33 |
Customer Service |
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0.00 |
Return or Replacement |
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This merchant has fewer than 20 reviews in the past 6
months.
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Visa
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American
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Discover |
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Money
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COD |
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Personal
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Wire
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
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Require
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Guaranteed
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International
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Customer
Info. Confidential |
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Customer
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RMA
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11/18/09 1:52 PM
Abt price matched an offer I had received for a Denon AVR 1610 AV receiver. I hadn't received it 7 days later. Called Abt, found out the shipping date had been recorded incorrectly. Received order in two days. Mistakes do happen sometimes, but they promptly made it right. Receiver was packaged very well. Good price, fast shipping(after I called), good packaging, free phone tech support. What's not to like?
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| Reviewer: | SquareTrade
(2) |
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10/31/09 11:48 PM
Bought a Capresso infinity burr grinder from Abt, and had a stellar experience. Shipped right away, and with good communication. Would definitely buy from Abt again.
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10/13/09 12:50 PM
SERVICE IS LACKING
OREDERED PARTS FOR A TOP OF THE LINE GE WASHER JUST OVER A YEAR OLD-- $818.20 IN PARTS THAT GE WOULD COVER AND AUTHORIZED. HOWEVER, ABT DECIDED TO CANCEL THE ORDER. WE HAVE BEEN WAITING FOR OVER 30 DAYS WITHOUT A WASHER. WE WILL NEVER, EVER PURCHASE ANYTHING FROM ABT AGAIN.
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8/19/09 8:58 AM
I ordered 2 pairs of Sennheiser CX 300-II Precision In Ear Wired Headphones from an Ebay auction. Ebay Item 370243354277.
The main description has this listed. "Sennheiser CX 300-II Precision In Ear Wired Headphones" The pictured photo is the new 300-II headphones, not the older model.
Other areas in the description keep mentioning CX300-II but several also have this following. (CX300BK) I have since researched that the CX300BK is the older and cheaper model. Currently worth about 17 dollars according to Amazon or about 25 dollars on ebay.
Inside the Ebay description it keeps referring to the CX300-II. Example from the listing:
In The Box:
CX 300-II ear-canal phones
Ear adapter set (S/M/L)
Carrying pouch
Unfortunately, I received the cheaper/older model but paid the full price for the newer 300 -II model. I just called up ABT and they informed me that the Ebay listing said model CX300BK. If that isn't some form of false advertizing then I don't know what it is.
Luckily, I handed the 2nd pair to a friend and he noticed it being the older model immediately. If it wasn't for him, I wouldn’t have known and would have ended up paying tons more for an older model.
I called up ABT and they will allow me to send the items back but at my cost. I feel that they made a mistake and should cover the shipping costs back as it is a mistake they made, not just an item I didn't want.
Since they have an excellent rating on here and on Ebay, I'm surprised that they have the Ebay listing so inaccurate.
Another representative will call me back and I will update this information after I have talked with them.
This review was modified by its author, rdw6, on
8/19/09 1:38 PM.
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| Reviewer: | hiphophead85
(3) |
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7/31/09 4:47 PM
I ordered a Sanus Full Motion Mount MF110-B1 and ABT was able to beat the price of another retailer. The item which retail price is around $200 & I was able to get it for $105 w/ free shipping. Item arrived in 3 days. I would recommend buying from them. I will definetly be making more of my electronic purchases from them.
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7/30/09 3:03 PM
Pricematched a pair of Omnimount 20.0 with another site. Quick and hassle free and fast shipping. Would gladly purchase items from them again.This review was modified by its author, Exelion, on
7/30/09 3:05 PM.
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7/19/09 4:08 PM
Abt takes care of their customers.................
Great customer service............................
We purchased Frigidaire model number FCCW3000WH 5/28/07.The unit has broken 3 times in under 23 months. The unit broke for the first time 10/07. Abt sent a service tech to fix the problem and since it was still under warranty we where not charged. It broke again 06/08(less than one month after the warranty expired)Abt sent a service tech on 07/11/08 and covered the cost of parts and labor.Well the machine broke again in May 09. Abt sent out a service tech to evaluate the problem. It turned out that to fix the machine it would cost more than what we paid for it. Abt gave us a credit for what we paid and replaced the machine with a new one. Thanks AbtThis review was modified by its author, BRD, on
8/6/09 7:45 PM.
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