|
| Customer
Satisfaction |
| Six-Month Rating:
1.60
|
|
Six-Month Reviews: | 25 | | | Lifetime
Reviews: | 683 |
|
|
 |
| |
|
Lifetime Rating:
2.01 |
Average
Store: 8.12
High Average: 9.35
Low Average: 4.59 |
|
|
|
4.17 |
Pricing of Products and Services |
|
2.00 |
Likelihood of Future Purchases |
|
2.63 |
Shipping and Packaging |
|
0.98 |
Customer Service |
|
1.43 |
Return or Replacement |
|
|
information not provided
|
information not provided
|
information not provided
|
information not provided
|
|
|
|
4/19/09 2:32 PM
i wish their website was user friendly but still they have great deals on and offline. i love my new LCD, we got a great deal on it. highly recommended.
|
|
|
|
|
|
|
4/16/09 9:36 PM
Best Buy is my favorite place to shop. I have had nothing but great experiences with them. I buy everything there and the best purchase I can remember is when my husband and i went to Circuit City when they were closing to get a deal on a TV. Of course, we left and went to Best Buy and got the best deal ever. We purchased a 46" Plasma TV for $850. It was a brand new tv that had been opened by the store so we got 100 bucks off. We have now had it for months and nothing has gone wrong. We also got an apple tv at the time and the staff were really helpful. I have never had to return anything there unless it was my fault. Great experiences always.
|
|
|
|
|
|
|
3/29/09 1:01 AM
My husband and I literally spend thousands of dollars each year at Best Buy, however after our experience tonight, that will stop. We went to Best Buy to purchase a Dell Laptop. While at the store looking at the laptop, I noticed someone had bestbuy.com pulled up, and saw there was an offer for up to $70 off a printer with the purchase of a laptop. I asked the associate if they could match that in the store, he said it would not be a problem, and sent the laptop and printer we chose up to the Geek Squad counter and told us they would take care of it. When we got up to the Geek Squad counter the guy said he acted confused and left us there for 20 minutes while he went to supposedly check with a manager. He came back and said the printer was already discounted in the store so they couldn’t match the online price. Not a problem -- We said that we would just order the package online from their computer in the store and choose store pickup (it was a $129 printer we were getting for $29, so it was worth the extra hassle.) We ordered the computer online, went to eat, and came back to pick it up at the CS counter. After 30 minutes of waiting for them to “grab out order” they came back and said the laptop was not in stock and that they couldn’t process the order. There were 4 computers in stock before we went to eat, so we knew surely they hadn’t sold them all in less than 30 minutes. The lady at Customer Service was extremely rude and said they did not have 4 before and do NOT have them in stock. I walked to the computer area, asked a salesman if the laptops in the case were the model we wanted, he said yes, and then I brought the CS lady over and physically showed her that the model is in stock. Over an hour later, after their CS reps called bestbuy.com to find out why they couldn't 'pick the order', their final solution was to cancel the order on bestbuy.com, refund the money, and then price match the online deal in the store which they said they initially couldn't do!! Thanks for wasting 2 hours!!!
|
|
|
|
|
|
|
| Reviewer: | wandathreet
(1) |
|
|
|
|
|
3/27/09 10:01 AM
I bought a Gateway laptop 2 years ago. I bought the extended warranty too. It works fine until Jan 11th 2009. My computer crashed. So I took it into Geek Squad. They sent it out for repair. Apparently it was the mother board. Fine. So I took it home to charge it and it wont turn on. So I took it back. I had it 1/2 hour. They said it was the harddrive. So they sent it out again. I got it back in another 4 weeks. I went back to bring it home and it worked. Yeah. For 1 week though. So I had to take it back. This time they junked it and I get to have a new laptop. The trick is I still have almost a year of my other warranty left and I don't get a refund nor can I transfer it to my new laptop. I will never do business with them again. Since January 11th to date 3-27-09 I have had the laptop in my possession for 1 week.
|
|
|
|
|
|
|
3/13/09 8:54 AM
I ordered two monitors through BestBuy because they had an excellent advertised price for the monitors. They accepted the order, put a charge on my cc, then emailed me that they had run out of stock and put them on backorder. I figured ok, fair enough, it was a good sale, I will just wait for them to restock and they will send me one. But no, instead, a couple of days later they emailed me and said they had set their sale price too low, were not going to honor their own price, and had canceled the order. To add insult to injury they then tried to sell it to me at nearly three times the original price! Talk about a bait-and-switch!
|
|
|
|
|
|
|
3/11/09 1:44 PM
One of the worst companies I've ever had the pleasure of doing business with. Sent many emails to their customer service department to complain about how many days it takes to ship an item. It seems like they completely ignored my original complaint and never did reply to the problem at hand. Must have emailed them at least a half a dozen times and never did receive a satisfactory answer. They finally did send an internet coupon for my trouble (from the sound of their emails back to me it's a wonder they were able to deduce I had a problem), which I chose to ignore. Like I was going to do business with them again, after what I had just been through, right. Read my lips, "will never do business with this company again".
|
|
|
|
|
|
|
3/7/09 6:39 PM
Best Buy oversells their inventory is why my order went to back order and wound up never shipping. They let their customers hang for days and then don't ship. Avoid.
|
|
|
|
|
| 
