|
| Customer
Satisfaction |
| Six-Month Rating:
1.60
|
|
Six-Month Reviews: | 25 | | | Lifetime
Reviews: | 683 |
|
|
 |
| |
|
Lifetime Rating:
2.01 |
Average
Store: 8.12
High Average: 9.35
Low Average: 4.59 |
|
|
|
4.17 |
Pricing of Products and Services |
|
2.00 |
Likelihood of Future Purchases |
|
2.63 |
Shipping and Packaging |
|
0.98 |
Customer Service |
|
1.43 |
Return or Replacement |
|
|
information not provided
|
information not provided
|
information not provided
|
information not provided
|
|
|
|
| Reviewer: | QCUSAINC
(3) | | User
Rating: |  |
|
|
|
|
|
7/8/09 2:48 PM
Nice 15 year boy that just started his career at BestBuy was nice enough to recommend their best suction cup mono pod for my ultra compact camera.
It seems that SunPak makes such junk now that after opening the item and using a camera of 1/2 the recommended weight,this suction cup will not work on any surface for more than one minute.
More Junk Sold by BestBuy in these Rough Times.
|
|
|
|
|
|
|
| Reviewer: | forbrightideas
(1) |
|
|
|
|
|
6/21/09 11:34 AM
I tried to order a Seagate Replica hard drive from Best Buy at $106.49. This price was found on three separate websites. However, clicking on the Buy Button in PriceWatch.com for this item took me to Best Buys website and a price of 119.99. Three levels of customer service people did nothing to honor the price. This was the same problem experienced by three other people according to reviews on Price Watch.
|
|
|
|
|
|
|
| Reviewer: | techresellers
(3) |
|
|
|
|
|
6/6/09 5:55 AM
geek squad was very rude and unhelpful.This review was modified by its author, techresellers, on
6/6/09 6:01 AM.
|
|
|
|
|
|
|
| Reviewer: | ComputerGreek
(2) |
|
|
|
|
|
5/18/09 7:01 PM
Bought 2 26" monitors for high end editing work. The customer service was excellent and knowledgeable. They took their time to make sure I had what I needed. Overall an excellent buying experience.
Oh, this was the BestBuy in west Los Angeles.
|
|
|
|
|
|
|
5/18/09 4:07 PM
NEVER purchase items under a special promotional offer to get other items for free from Best Buy if you actually expect to receive the free items. I purchased 2 Blu-Ray disks and was supposed to receive 2 eMovie tickets I could use for 2 summer movies. NEVER got them. I called customer service several times over a 4 week period and they (finally) told me that it was "while suppies last"! They're coupons!! How could they run out?! I even bought the 2 Blu-Ray disks the day the promotion started. I never should have opened the 2 disks. I can't return them now (I never would have bought them if it weren't for the 2 eMovie coupons). Corporate sized Bait and switch at it's finest.This review was modified by its author, kfumike, on
5/19/09 9:54 AM.
|
|
|
|
|
|
|
| Reviewer: | Raiden911
(25) | | User
Rating: |  |
|
|
|
|
|
4/25/09 5:07 PM
Ordered a Razer Mamba mice which was at the moment back-ordered given its rarity and initial release :). I was able to get mice @ a low price thx to the online gift cards that I have received from BB customer service due to previous orders that didn't go through due to errors on their part. BB Customer service really goes above and beyond through these compensations. Anyhoo, I was able to receive the mice before the estimate of arrival which was a surprise. I can't comment on the shipping speed given the mice was on back-order. The packaging of the mice was really good given how "special" this mice is.
However, there are things that Best Buy needs to improve on such as: if the item is back-ordered there should still be an option that I can pick up the item @ the store when it becomes avail instead of just choosing shipping (which cost extra) because none of the stores in the area has it in stock. Next, contacting a customer service rep via phone is time consuming due to the "long" wait time. In one case I had to wait almost 45mins before giving up. Plus, once the point of having them call you when you still need to WAIT. It should be improved through having a customer rep contact you when you filled out the info via BB's website instead of a automated machine call you and put you in a "line".
For the BB stores themselves, that's another whole story that's totally negative (-) given the lack of professionalism in this one case where I had to pick up two Samsung 26" lcds, but found out that the simpleton whom I called ahead of time failed to put the right lcds up in front. When I got to the store, I talked to the simpleton and he was reluctant in helping me in solving the problem. The store had 3 lcds (2 new, 1 demo; I asked for two new ones, but when I got there...someone already got 1 new one). I then demanded to talked to the manger whom knows what to be done. The manger was able to offer me the demo 35% off which was good enough for me. The simpleton failed in getting the right item(s), failed in admitting his mistake, failed in getting a manger when there was no solution coming from his head. Store-wise, BB needs to better educate the employees on customer service.
Anyhoo, I look forward to future purchases @ BB online when there are some hot deals.This review was modified by its author, Raiden911, on
4/25/09 5:20 PM.
|
|
|
|
|
|
|
| Reviewer: | calibersnake
(2) |
|
|
|
|
|
4/25/09 2:06 AM
This is a great store when i was searching for a camera.Got a great sony camera with about 7 megapixel from them and was surprised by how much cheaper it is than the other stores.
A+++
|
|
|
|
|
| 
