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| Customer
Satisfaction |
| Six-Month Rating:
1.60
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Six-Month Reviews: | 25 | | | Lifetime
Reviews: | 683 |
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Lifetime Rating:
2.01 |
Average
Store: 8.12
High Average: 9.36
Low Average: 4.60 |
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4.17 |
Pricing of Products and Services |
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2.00 |
Likelihood of Future Purchases |
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2.63 |
Shipping and Packaging |
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0.98 |
Customer Service |
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1.43 |
Return or Replacement |
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information not provided
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| Reviewer: | luckyjeanne
(3) |
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9/3/09 4:09 PM
When my expensive 6 month old Gateway failed I received the most horrible service. They wouldn't believe me, listen to me or write down what was wrong. The computer had to be resubmitted for service three times and was unusable to me for 7 weeks. I wrote a letter to the store manager, to which he did not respond, but when I picked up the computer the Geek squad was not speaking to me. The guy who had helped me before turned away when he saw me and the one who delt with me was nasty, sarcastic at my questions and flat out refused to help me figure out how to upgrade the memory. I will never ever ever buy another computer or anything else from Best Buy ever again.
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| Reviewer: | CosmicCharlieUSA
(1) |
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8/25/09 10:46 PM
I purchased a new computor from Best Buy in Warwick R.I. and brought an old one in for service. I paid for optimizing and instalation of anti-virus software. When I got my purchase back home it was apparent that very little was actualy done to "optimize" my computor, and the old one was still suffering the exact same trouble. No help when I called, so I returned to the store. I was told by the "Geek" that if anyting happened when I used the computor the warranty would be voided. Its a 30 day warranty and I had litteraly only had it on for a minute before it locked up again. He immediatly tells me that something I did caused the trouble and I would have to repay (199.99) for the same service. I made the case that it was exactly the problem I had complained about, but was shot down by the manager. I asked to see the store manager and was actualy laughed at by the "geek". Blue shirted manager was equaly useless and rude, so I left. Buyer beware, there is no reliable service to be had at best buy, look over the loopholes in the service agreement, it amounts to voiding your 30 day warranty if you turn on your computor. I have never been treated so badly.
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8/14/09 12:39 AM
After a day I placed my order, it just sent me a cancellation letter saying it was no long available, I thought Best Buy has real time inventory. I tried to call customer service, waited for 15 mins and no one picked up. I guess that's how Best Buy services their customers.
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8/6/09 2:50 PM
Purchased a TomTom XL 340S GPS. It did not work after updating the maps online as instructed. Spent 2 hours on phone with TomTom and they could not figure out a solution. I returned it to Best Buy promptly only to be told there was a 15% restocking charge, EVEN though I told them the GPS unit did not work right out of the package. Would NOT shop a Best Buy again. Buyer Beware.
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7/29/09 7:03 PM
I bought a computer monitor from them and it was a great deal. It was almost $200 cheaper than most other stores I visited.This review was modified by its author, JCAccount, on
7/29/09 7:06 PM.
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| Reviewer: | egale17
(20) | | User
Rating: |  |
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7/22/09 7:35 AM
What a fiasco. I purchased the item (vacuum cleaner) online to be picked up at the store. When I get to the store, there is nobody at the dot com station where you need to pick up the order. I ask the guard who then directs me to customer service.
The customer service line is long and I wait over 10 minutes to be helped. The associate at customer service tells me they don't do the online pickup there and directs me back where I started. When I tell him nobody is there, he tries to find someone to help. He finally gets someone who then tells me her computer is down and she has to find a computer where she can take care of the pickup.
At that point I told her to just forget it. I picked up a vacuum off the shelf and paid a cashier. The whole transaction took about 2 minutes. Once I got home, I cancelled the online purchase.
What is the point of allowing you to pick up an online purchase in store if you are not set up to make the pickup quick and painless.
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7/21/09 9:06 PM
Ordered a Gateway laptop from their online store, shipped the next day and arrived just fine.
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