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| Customer
Satisfaction |
| Six-Month Rating:
1.60
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Six-Month Reviews: | 25 | | | Lifetime
Reviews: | 683 |
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Lifetime Rating:
2.01 |
Average
Store: 8.12
High Average: 9.35
Low Average: 4.59 |
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4.17 |
Pricing of Products and Services |
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2.00 |
Likelihood of Future Purchases |
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2.63 |
Shipping and Packaging |
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0.98 |
Customer Service |
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1.43 |
Return or Replacement |
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information not provided
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information not provided
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information not provided
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information not provided
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| Reviewer: | Jazzpicker308
(13) | | User
Rating: |  |
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10/28/09 1:03 AM
Bought a Bissell rug cleaner with chronic problems at Best Buy Tallahassee, FL. Also bought extended warranty that guaranteed "no lemons" The geek squad is unable to fix the machine (nozzles were cleaned last 2 visits) No help from best buy although the machine has 14 months of warranty left.THis is the 5th repair attempt, Best Buy claims 4th. I was emailed yesterday and was told to pick up the machine but when I made the long drive to pick it up tonight it wasn't there. My last trip to best buy!
Best buy was once a good store but must be having financial or other problems to treat loyal customers so badly. This review was modified by its author, Jazzpicker308, on
11/7/09 12:52 AM.
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| Reviewer: | gopherguy79
(1) |
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10/1/09 10:59 AM
I bought a large screen Samsung TV, and signed up for the no payment/no interest program. Confirmed the program with both the salesman,and the credit person. Just got the second statement, and there sits a late charge assessment, and finance charge. Credit department says no such program exists. I hate Best Buy now. Will never shop there again. It may be convenient, but this is terrible business practice.
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9/21/09 10:47 PM
purchased a cute Samsung 12 Megapixel Digital Camera. Excellent buy, this camera takes very clear pictures! they look amazing on computer monitors and on print. paid $169
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| Neither Satisfied nor Dissatisfied |
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9/15/09 2:53 PM
I bought 2 PS3 games when Best Buy lately has "buy 1 get 1 50% off" deal. After I received my order, one game has a dirty and broken case, and the other one has the same situation. Ends up I have to return both of them and paid for $7.00 shipping by myself.
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9/11/09 4:08 PM
I wanted to get some information on an IPOD touch unit before I went to Best Buy to actually buy one. I call the local several times and couldn't get anyone to answer the phone. I figured I could call another store if I just needed information at this point. Same experience at 4 other stores. I sent an email through their email customer service system. I got a confirmation that I would hear from them in 3 days. It's been over a week now. WHAT A SAD, PATHETIC, NONCARING COMPANY IS THIS???? And I'm in retail and I can tell you for sure that this COMES FROM THE TOP OF THIS COMPANY. Don't perpetuate bad service. Stay away from the.
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9/11/09 10:21 AM
I purchased a product thru promo plan. Set up auto-pay to make sure I'm not charged late fees. Well, they are going to get you one way or the other. I have been charged late fees 3 times. BEWARE of the fine print. If your due date happens to land on a Sat. or Sun. it will not be processed until Monday and they charge $29.00 for a late fee. EVEN IF YOUR SET UP ON AUTO-PAY. Go figure. Promo: 12 months free interest!! Yeah, right. Be sure to check your statements for late fees!!!!!!!!!!!!!!!
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| Reviewer: | jerrybushman
(2) |
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9/6/09 8:50 AM
After refusing to buy from this company for many years, I gave them another shot. They have lost me as a customer once again.
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