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Satisfaction |
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1.60
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Six-Month Reviews: | 25 | | | Lifetime
Reviews: | 683 |
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Lifetime Rating:
2.01 |
Average
Store: 8.12
High Average: 9.35
Low Average: 4.59 |
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4.17 |
Pricing of Products and Services |
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2.00 |
Likelihood of Future Purchases |
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2.63 |
Shipping and Packaging |
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0.98 |
Customer Service |
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1.43 |
Return or Replacement |
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information not provided
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information not provided
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information not provided
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11/13/09 2:26 PM
I purchase an item from BestBuy and they ship the item the cheapest way which gives me the hotest game to me almost 1 week after it has released. I WILL NEVER PURCHASE FROM BESTBUY.com again and WILL TELL EVERYONE I KNOW NOT TO PURCHASE FROM THEM since they choose poor options for the customers.
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| Reviewer: | davidkassouf
(1) |
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11/10/09 12:24 AM
I m so upset and frustrated from the Bestbuy's customer service to a point that I will never ever go to Bestbuy for the rest of my life.I droped my laptop at San Carlos California Besbuy 1st time on June 20th, 2009 to fix it and till now i haven't received it yet. Nobody knows where is my laptop, not the managers and even not consumer services. I purchased the laptop with an extended warantee. Their warantee, services, promisses SUCKKKKKKK big time. It s been about 4 months since I droped my laptop at the store. Don't ever buy anything from BESTBUy, they will screw you guys and they will never keep their word and promiss. Better go to Wallmart, Office depot or anywhere but not Bestbuy. This review was modified by its author, davidkassouf, on
11/10/09 12:28 AM.
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11/1/09 8:42 PM
Bestbuy.com is awful. I ordered a gift card. It took three weeks to get my order. I could of days before the order arrived, I received an e-mail informing me that there was problem with the activation and that the gift card was not activated. I was told that I would have to call to activate it. Poor customer service. They should have just sent another gift card which was activated.This review was modified by its author, Spidey0987, on
11/1/09 8:42 PM.
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10/30/09 9:30 PM
I got a large screen 55LH90 and had it delivered, screen was cracked on delivery, definitely not shopping with them again.
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| Reviewer: | Jazzpicker308
(13) | | User
Rating: |  |
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10/28/09 1:03 AM
Bought a Bissell rug cleaner with chronic problems at Best Buy Tallahassee, FL. Also bought extended warranty that guaranteed "no lemons" The geek squad is unable to fix the machine (nozzles were cleaned last 2 visits) No help from best buy although the machine has 14 months of warranty left.THis is the 5th repair attempt, Best Buy claims 4th. I was emailed yesterday and was told to pick up the machine but when I made the long drive to pick it up tonight it wasn't there. My last trip to best buy!
Best buy was once a good store but must be having financial or other problems to treat loyal customers so badly. This review was modified by its author, Jazzpicker308, on
11/7/09 12:52 AM.
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| Reviewer: | gopherguy79
(1) |
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10/1/09 10:59 AM
I bought a large screen Samsung TV, and signed up for the no payment/no interest program. Confirmed the program with both the salesman,and the credit person. Just got the second statement, and there sits a late charge assessment, and finance charge. Credit department says no such program exists. I hate Best Buy now. Will never shop there again. It may be convenient, but this is terrible business practice.
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9/11/09 4:08 PM
I wanted to get some information on an IPOD touch unit before I went to Best Buy to actually buy one. I call the local several times and couldn't get anyone to answer the phone. I figured I could call another store if I just needed information at this point. Same experience at 4 other stores. I sent an email through their email customer service system. I got a confirmation that I would hear from them in 3 days. It's been over a week now. WHAT A SAD, PATHETIC, NONCARING COMPANY IS THIS???? And I'm in retail and I can tell you for sure that this COMES FROM THE TOP OF THIS COMPANY. Don't perpetuate bad service. Stay away from the.
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