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| Customer
Satisfaction |
| Six-Month Rating:
6.56
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Six-Month Reviews: | 8 | | | Lifetime
Reviews: | 128 |
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Lifetime Rating:
4.98 |
Average
Store: 8.13
High Average: 9.36
Low Average: 4.61 |
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8.44 |
Pricing of Products and Services |
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7.81 |
Likelihood of Future Purchases |
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5.63 |
Shipping and Packaging |
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5.42 |
Customer Service |
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10.00 |
Return or Replacement |
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This merchant has fewer than 20 reviews in the past 6
months.
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11/14/09 9:10 AM
I want to point out that Walmart does not post product reviews from buyers if they are negative. I was asked in e-mail to provide a review on the "massage" chair that I bought and submitted a 3 out 5 rating review where I pointed that the chair was just a vibrator, not massage. The review has never appeared on the web site, however, there are many 4- and 5-star reviews for the product. What a dishonest way to cheat customers!
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11/7/09 2:56 PM
I have ordered online with Walmart at least a half dozen times. The item always arrives when stated and if I decided to return it for any reason, I just take it to the store...no mailing to be hassled with.
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| Neither Satisfied nor Dissatisfied |
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10/30/09 12:42 AM
Bought Transformers blu-ray big screen edition online and did site to store. had to wait a few days before it got to the store. went to store and saw sign for site to store pointing to customer service desk. lady said i had to go all the way back to the store to pick it up. (walmart loves to send ppl all over the store to get things for marketing reasons....) go to the area but no one was there. pressed on a pad to notify clerk and i waited a good 10 mins. the manager of the store actually ended up assisting me. (his photo was on the wall with all the employees of the month) got the package. just bubble mailer... at least i ended up getting what i ordered!
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10/16/09 8:42 PM
I used Walmart's gift registry to order baby shower gifts for a young couple I know. It was very convenient, but the ordering program needs a little work as my first attempt didn't take. I ordered two items that were online specials. It turned out they shipped from different locations so the recipients got them separately. One item was delivered promptly, the other took over a week longer. Both seem to have been delivered in good condition.
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| Reviewer: | akaLTD-37
(7) | | User
Rating: |  |
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9/28/09 7:50 PM
This is my 2nd order from Walmart.com using the free shipping option "Site-to-Store". I like this option because I can pick it up when I want (after getting the email that it's ready for pick up). I don't have to make sure I'm home to get it, sign for it, or just have it just left by the door for anyone to steal. The down side is shipping can sometimes be a little slower. If I was in a really big hurry I might choose another option. But I'm used to ordering items with 7-10 day shipping so it's not a big deal for me.
When I went to pick up my item, I had to wait a short time for someone to process & get the order from the back but not enough to get upset over. The associate helped me get a heavy item into my car which I really appreciated.
The best thing is you can get some really great deals on end of season stuff that's no longer in the store & don't have to pay hefty shipping charges.
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9/10/09 11:24 PM
I decided on the Garmin eTrex Vista HCx for my handheld GPS, they had the best price, and had it at my door within 4 business days.
If unsatisfied I can return it hassle-free and sans-shipping costs since my local store is just over a mile down the road.
My only complaint, was the packing / shipping box was a bit larger and light on filler so the product was able to shift quite a bit - luckily the retail box was sturdy enough to take abuse.
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| Reviewer: | AngelBaby61
(2) |
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8/16/09 5:01 PM
I purchased a Canon EOS Digital Rebel XSi 12.2 MP with 2 lenses. Fast shipping and a great camera!
My second online order from them, no problems with either one. Very Happy!
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