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11/17/09 6:36 AM
It's easy to give a good review when you have received your product or at least a reply to your email. I suspect all the people that have given Sterlingtek a good review had no problems.
I'm a seasoned online buyer and I am used to track my order when I buy something. I'm used to receiving notifications when a product ships with a tracking nr. I've received no communication besides the one when I ordered. Two months later and I still have not received what I ordered. I've mailed them a few times asking for a tracking nr but they NEVER reply. Do not buy from them. You might be one of the unlucky ones with a problem and you won't get any service.This review was modified by its author, hentie, on
11/17/09 6:39 AM.
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10/18/09 10:59 AM
I ordered a Nikon battery (EN-EL9)from Sterlingtek and it took weeks before I got it. It worked fine for a few months and then it suddenly died while I was taking some family photos. This was my backup battery, BIG mistake ... Also, they clearly advertise a one year warranty ( http://sterlingtek.com/nieneqba1.html ), but they wont respond when you try to contact them.
Do not buy from them unless you want to waste your money and time with their poor products.
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| Reviewer: | Dombo
(2) | | User
Rating: |  |
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2/29/08 11:07 PM
I ordered a couple of camera batteries as well as some AA 2700mah batteries. Shortly after I placed the order I received an email informing me that the "2400mah AA batteries" were on backorder, and that I could cancel that part of the order so that the rest of my order could ship. BTW, it is not a mistype, I did order 2700mah batteries, and Sterlingtek did refer to them in the email as 2400mah batteries. I emailed them back asking them to cancel that part of the order. The next day I received a confirmation that the AA battery part of the order was indeed canceled and that the rest of the order would ship. I received the rest of the order on the 2/4. I noticed that I had not been reimbersed for the AA batteries and sent them an email to that regard. I received a response telling me that the person responsible for the refunds would take care of it in the next few days. Three weeks later, no refund, so I emailed them once again. The response took several days and I was told that my order had shipped and to contact the shipping company. Talk about total incompetance, the person, Cindy, didn't even bother to notice that only part of the order had shipped!
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1/1/07 1:06 PM
Hi.
I've tried to buy two batteries for my camera.
My Visa was charged immediatly and they told me to wait 2-6weeks, but two months later I'm still waiting for and nothing arrives.
What should I do?
They stay telling me to wait up to the 6 weeks....
I think nobody reads my mails, there is a kind of automatic reply
wait 6 weeks
wait 6 weeks
wait 6 weeks
......
......
ten years later
wait 6 weeks
wait 6 weeks
.....
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12/12/05 7:37 AM
Very dissatisfied. Sent wrong merchandise. Refused to issue pick up or to credit shipping. Customerservice hung up phone. Had to dispute purchase with credit card company. Never again would I order from them. Will post my experience on all photo websites.
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| Reviewer: | larem51
(1) | | User
Rating: | |
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10/11/05 5:35 AM
We happily purchased a battery for our new digital camera on the SterlingTek site. The price was good, and it came in a timely manner.
This is where our shopping experience, however takes a turn for the worst. Their boast of excellent service is a misnomer.
SterlingTek inadverdently shipped two items to us, the battery ordered, and another order that should have gone to a gentleman in Puerto Rico. His invoice and item were shipped to us. Being 'good people' I contacted the people at SterlingTek to inform them of THEIR mix up, I'd hate for the gentleman in Puerto Rico not to get his merchandise. I was informed that I would have to send the item back to them, and then they would credit my account for the shipping. I am 3 days home from major surgery, and a trip to the store for an envelope and the post office to purchase postage is totally out of the question [no driving for 3 weeks]. I explain that, and ask them to please send me a return postage mailer, as I did not order this item, don't want it...but cannot get out to do their job. I have never dealt with a company that could or would not do this if it was their error. I was told this is 'AGAINST OUR POLICY' and that I must send it back to them on my own time, my own dime, and then they would credit my account.
Synopsis: We got our item in good time, and at a good price. THEY, in error sent me someone else's order as well, but since my time is worth virtually nothing, and theirs is, I must go to the store purchase an envelope, and then to the post office for postage to return something THEY sent in error. Does this sound like good customoer service OR good policy? Family owned, by the way...means nothing.
Never again will we purchase from this company, and will make sure that our friends in camera clubs we belong to, will not either. If they treat customers in this manner, after THEIR error...then imagine what they would do if the customer was in error!
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9/22/05 1:43 PM
My first experience with Sterlingtek was in early June. I needed a charger & batteries for a Canon Digital Rebel 300D.
1st off, they list cheaper prices on Pricegrabber than they do their own online store, but have higher shipping rates on Pricegrabber. They would not match the Pricegrabber price for me, unless they also pricematch the higher shipping rates, which would have been more expensive a purchase.
I still decided to order from them, since they had such good reviews here & ok prices.
I placed my order online, got a confirmation email. Nothing arrived after a few days and so I called for a tracking number. The male who answered the phone tried to tell me I didn't get a tracking number because I ordered through another site, but I ordered through Sterlingtek.com directly. After clearing that up, he confirmed my order and said everything would arrive for my upcoming vacation.
Few days later, still no batteries/charger. I called again - I was told the charger was out of stock. If I hadn't called, they wouldn't have told me and my order would've just died away - what happened to the batteries, since they were in stock? So I chose another charger, the female apologized, and I was told everything would arrive in time for my vacation.
The charger finally arrived, with no batteries! I called again, spoke to the same female and was told they missed the note with the complete order on it. So I had to wait for the rest of my order.
Throughout this, I was never offered next-day shipping. I asked a few times, but was only given it the last time, when the batteries were missing from the package. I couldn't understand why they would not offer it straight away, especially with all the good reviews that say they did.
The batteries arrived and worked well, though not quite in time for my vacation, due to all the delays.
Second order was for a Canon SD300. I figured, maybe I was just unlucky the first time around and the batteries worked, so I'd try again.
Order went much better, battery arrived, and I took it on another trip. Problem was, the battery fits, but gets stuck everytime - the only way to remove it is with tweezers. I believe the "compatible" battery is too heavy for the spring in the camera to pop it up.
I didn't call to complain, since I don't think it would do any good. The battery was pretty cheap ~$12 and sending it back would just cost me more money.
All in all, I would order their batteries as a workable, cheapy replacement, but expect such. Customer service doesn't bend over backwards to help you, but at least the female who answered most of my calls was very pleasant.
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