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| Customer
Satisfaction |
| Six-Month Rating:
0.94
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Six-Month Reviews: | 8 | | | Lifetime
Reviews: | 202 |
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Lifetime Rating:
3.68 |
Average
Store: 8.12
High Average: 9.35
Low Average: 4.59 |
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3.57 |
Pricing of Products and Services |
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1.56 |
Likelihood of Future Purchases |
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0.00 |
Shipping and Packaging |
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0.00 |
Customer Service |
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0.00 |
Return or Replacement |
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This merchant has fewer than 20 reviews in the past 6
months.
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| Reviewer: | jjohnson498
(1) |
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10/9/09 12:04 AM
First the Office Depot store personnel gave out the wrong information about registering for the replacement warranty. Then the web site has to be one of the worst for processing information. After 2 hours I finally got an account created only for it to tell me to wait 72 hours after purchase for the contract to post. Well I waited the appropriate time and entered the information to activate the contract and it went to the retrieving information screen. That was several hours ago. I'm beginning to believe that this is a scam and OD is betting that the customer will get frustrated and just give up and they get to keep the money for the extended warranty.
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| Reviewer: | thepcphysician
(3) | | User
Rating: |  |
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9/15/09 12:42 AM
I had an absolutely horrible experience with Office Depot recently. I saw the Acer x223Wbd monitor on sale on their website for 139.99 after instant savings with free shipping. Below the price, the site said "prices effective through 9/12/2009". I went to order the monitor on the evening of Sept. 11, and saw that the price had jumped to 169.99, even though the site still read "prices effective through 9/12/2009". I figured there was an error, so I called the 800 # and talked to a man named Mikey Cole. He said that he had absolutely no record of the monitor ever being priced at 139.99. Fortunately, I had printed the page before the price change, indicating the proper price. I offered to scan and email it to him, but he said he could not receive an email. So I offered to put it on an image sharing site, but he said he could not view anything but Officemax.com. Finally, I asked him if there was ANY way to prove that I was telling the truth, and - you guessed it - he said NO! I asked to speak with a supervisor, and he said that there were none on duty. Then, he started trying to bargain with me. He said he'd sell it to me for 149.99, but not the 139.99 the website had advertised. I declined. He kept trying to push me to take the 149. I asked him why he could adjust it to 149 but not to the proper 139, and he gave me a load of BS "corporate policy" stuff. He kept saying "it's a good deal" and "you should take my offer". I finally told him I would not buy from a company that runs a false advertising campaign, and that I resented their bait and switch tactics, and I hung up. NEVER BUY HERE AGAIN!
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9/1/09 3:48 PM
Never again. They were taking forever to ship my chair so I called to cancel it. Not only did they not cancel the order, they shipped it and charged my card AFTER I canceled the order. So far, they have refused to refund the money. I refused the chair when it came. Still no refund.
What a low life company.
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8/15/09 10:49 AM
I shopped at Office Depot stores before. Like their competitors, their prices were similar. I have no problem going into their store. I found a coupon code that would save me $20 so I decided this time around, I would order online, which included free shipping.
Anyways, my order was accepted and confirm with an email and an order number. The next day I received a call and was told that I needed to re-enter my credit card information over the phone. I told them that I already submitted that information over the internet and I am not going to give private information over the phone because they can't prove who they are. As far as I was concern, they can be some scammers calling me and I told them "NO".
Anyways, two days after my order. It seems I won't be getting that purchase after all. They cancelled the order. So I am assuming those people were really from Office Depot. If I had to do it again, would I have given them my information over the phone to save my purchase? NO, I still will not give private information to strangers over the phone....especially if I already gave my information over at their website.
I will never shop from them again.
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| Reviewer: | Qubit
(16) | | User
Rating: | |
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7/21/09 7:29 PM
I placed an order with Office Depot July 14, 2009. I received an email July 16 saying my order had been shipped, and I should receive it that same day. Office Depot charged my credit card the full amount the day they claimed it shipped.
I had still not received my order as of July 21, so I sent them an email to ask for a tracking number. Instead of providing a tracking number they informed me my order would not be delivered because of a "coupon issue." They told me to place a new order. However, the coupon I used had expired by that time, and the order would have been much more expensive.
Their email said nothing about returning my money, and as of this writing, Office Depot has not returned my money.
This is just the latest bad experience I've had with Office Depot. I've had more bad experiences with Office Depot then any other merchant I can think of. This review was modified by its author, Qubit, on
7/21/09 7:30 PM.
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7/21/09 2:26 PM
A very poor company to do business with.
Place an order on officedepot web site and got a confirmation thru e-mail.
They charge my credit card for the amount.
After a week of waiting I checked the order status on the web site and it is “shipped”.
Call the customer service and the answer I got is “we will not ship that order but we can process for you again at a higher price”
Just be careful when doing business with this company. I don’t think I will again
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| Neither Satisfied nor Dissatisfied |
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5/29/09 8:07 PM
Bought wireless ms key and mouse for $30.00 @ staples on sale they wanted too much
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