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| Customer
Satisfaction |
| Six-Month Rating:
5.83
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Six-Month Reviews: | 9 | | | Lifetime
Reviews: | 9 |
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Lifetime Rating:
5.83 |
Average
Store: 8.13
High Average: 9.36
Low Average: 4.61 |
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7.22 |
Pricing of Products and Services |
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5.83 |
Likelihood of Future Purchases |
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6.11 |
Shipping and Packaging |
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6.25 |
Customer Service |
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10.00 |
Return or Replacement |
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This merchant has fewer than 20 reviews in the past 6
months.
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address:
7795 W FLAGLER STREET
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customer
support email:
http://www.circuitcity.com/sectors/Help/email.asp
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phone:
1-800-THE-CITY
customer
support:
1-800-THE-CITY
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business
hours (est):
24HRS A DAY 7 DAYS A WEEK
FAX:
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Visa
/ Mastercard |
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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11/8/09 4:32 PM
I ordered a Garmin Nuvi with some accessories for a birthday present. Upon opening the shipment, I found part of the order was missing. I contacted customer service who informed me that after doing an audit with UPS they would forward the missing item. It would take approximately a week! A week to replace an item that should have been included in the first place? I then asked about a refund on this item. Again, it would take a week! It did not take a week to charge my credit card.
I work for a company that ships product all over the world. If a customer contacts us saying they are missing product, we send the product to the customer. We do an internal investigation, but we DO NOT let it effect our customers.
I really enjoyed shopping at the Circuit City stores and hated to see them close. This was my first and LAST order online though. I would not recommend ordering through the online site.
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11/19/09 6:08 AM
Our apologies,
We do require UPS shipping claim investigations for lost merchandise, and based on the circumstances we reship or wait for the outcome of the claim. As per our recent conversation we have refunded you in full for the missing item and have shipped another one to you at no additional costs for the inconvenience.
We hope you will continue to do business with us in the future despite this small occurrence, if you have any questions or concerns feel free to contact me directly at 305-415-2205 Ext 5416, or at ernie@help.tigerdirect.com, thank you!
Ernie E.
Customer Relations / TigerDirect.com |
Circuit City / SYX
circuitcitycs
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11/3/09 11:26 AM
I am very happy with the whole shopping experience.
I brought an Acer Laptop (with Windows Vista and free upgrade to Win7) back in Sep. The Vista was not performed too well. I planned to install my XP to it, but Acer website did not provide any XP driver.
I was surprised that I found out can return it within 30 days and get the full refund. I placed a new order (MSI laptop with Windows 7) and got the items next week. I am happy with the new purchase.
I will continue (and recommend my friends) shopping in CircuitCity/TigerDirect/CompUsa because you can not go wrong with NO TAX, FREE SHIPPING, and 30-day SATISFACTION GUARANTEE.
Plus, I want to thank their representative Brian (Ext 5811). He was really helpful to solve my problems and questions.
This review was modified by its author, asap168, on
11/3/09 11:32 AM.
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10/28/09 6:34 PM
Systemax, Tiger Direct, Circuit City, Comp USA are the same company. why does this have a 5 rating when Tiger Direct has a 9+. For the retarded people that do not know what to do, just call 1-800-800-8300. That's there number for everything. This review was modified by its author, viciouzex, on
10/28/09 6:38 PM.
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10/15/09 8:14 PM
DO NOT BUY FROM CIRCUITCITY.COM
Some deals here and there? Sure. But oh, if you ever have an issue, forget about Customer Service. I bought an LCD TV using Bing to get $45 cash back. Pretty sweet, right?
Well, it would have been if Circuit City actually follows through. They have to report to Bing that you made the purchase. Having used Bing cash back for most of my purchases, I fully understand how it works, and in fact, take screenshots of the process for proof, as some retailers do not verify. So I make the purchase, get screenshots (here: http://imgur.com/BSUoI.png & here: http://imgur.com/TbNCd.png ) and still Circuit City will only say that my purchase was "not eligible". I have emailed them, called them on the phone, everything. A Customer Service agent even straight up lied, telling me that Circuit City does not participate in Bing CB. BS!
I'm through with any Systemax-owned retailer (which inlcudes TigerDirect, CompUSA, and Circuit City), and I strongly suggest you avoid them as well.
I cheated on my regular electronics retailer, and it bit me in the butt. If my previous retailer will take me back, I will not stray again.
DO NOT BUY FROM CIRCUITCITY.COMThis review was modified by its author, megaspit, on
10/17/09 3:13 PM.
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10/23/09 9:18 AM
We apologize for the inconvenience,
Our records indicate that unfortunately your order did not qualify for the Bing Cashback from Microsoft.
Microsoft requires you to visit our site via the Bing search engine, after which you cannot navigate away from or the Bing cookie will expire.
We apologize for this and we have issued you a shipping refund in full back to your account, we hope you find this solution satisfactory and continue to shop with us in the future.
If you have any questions or comments feel free to contact me directly at ernie@help.circuitcity.com.
Regards,
Ernie E.
Customer Relations / CircuitCity.com |
Circuit City / SYX
circuitcitycs
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10/15/09 4:33 PM
My main complaint about Circuit City is that they have absolutely the worst packing of any online retailer I've dealt with. My latest order (netbook) arrived in an oversized box with just a small scrap of brown paper which did absolutely nothing to cushion the netbook during transit. Although there was no apparent damage, it can't be good for electronics to be thrashing around loose in a shipping box during shipment. This same situation has existed for every past shipment I've received from them.
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10/16/09 6:07 PM
We apologize for the inconvenience,
Please be assured we will forward this to our shipping department for proper review. If you encounter any problems or notice any damage with the product please contact me directly at 800-THE-CITY Ext 5416, or you may email me at ernie@help.circuitcity.com
Once again, we apologize for the inconvenience.
Ernie E.
Customer Relations / CircuitCity.com |
Circuit City / SYX
circuitcitycs
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10/13/09 9:45 AM
Purchased this Sony CE375 5-cd player / exchanger for my mother as a present. Was not aware until after payment & received confirmed order / invoice that the unit could not be returned or exchanged. No big deal at the time I thought....rarely have I ever had to return an item. Had the unit shipped to my mother in another state. Received it in a timely fashion. Was not aware when I purchased it that it was not a complete unit. Needed a receiver & speakers. No big deal I thought ....will get those for her.
Opened up the package. Plugged the unit in to check it out. Turn table won't spin. Called Sony & they made good on the purchase. Had to return to Sony for a replacement. Still waiting on that one. In mean time, thought I would get the receiver & speakers all set up for my mother so she wouldn't be completely lost when replacement unit comes in. No dice........can't fine any units / speakers ( without spending a fortune ) that wires / plug-ins that will work with the unit. After hitting 3 different stores; purchasing different equipment / adapters; & nothing working fitting together as it should; I was totally done. Returned every thing purchased & got my money back. It is not the fault of SYX / Circuit City that I am ignorant when it comes to electronics. Am unhappy that I am stuck with this unit (if & when I receive the replacement).
So Aggravated that I wound up buying her the Bose system with the 5-cd exchanger. What a difference. Piece of cake to hook up. Sound is beautiful. One Unit. The cost: expensive. But I figure it probably would have cost the same by the time I purchased all that was needed in order to use the Sony unit. And my mother ( who happens to be electronically challenged as myself ) only has to deal with ONE company. Have decided that I will no longer do any shopping at any electronics website that is owned & operated by SYX. You really do get what you pay for.
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10/16/09 10:55 AM
We apologize for the inconvenience,
Our records indicate the item(S194-1006) was accurately depicted and described on our website as a standalone CD player.
We also have a 30 day iron clad guarantee on this product, the product could have been returned or exchanged with us anytime within the 30 day time period.
We apologize for the confusion and if you have any further questions or concerns please contact me directly at ernie@help.circuitcity.com.
Regards,
Ernie E.
Customer Relations / CircuitCity.com |
Circuit City / SYX
circuitcitycs
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10/8/09 3:59 PM
I am a very happy customer, and it is all due to the superior customer service & knowledge that Circuit City provides. I purchased a digital camera and was given the best advise about the camera and what memory card was needed. I also found that the camera lacked a charger, I was shipped over night a home/car charger. I need to mention that my trip is on 10-14-09 and I could have never ask for better service and understanding from anyone.
You will always have my business,
Thank you thank you thank you...
Word of mouth is the best advertisement.
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