This merchant has fewer than 20 reviews in the past 6
months.
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address:
22065 Sherman Way
Canoga Park, CA 91303
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customer
support email:
sales@canogacamera.com
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phone:
800-201-4201
customer
support:
800-201-4201
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business
hours (est):
9:00am - 6:00pm Mon-Fri (PT)
10:00am - 5:00pm Sat
Closed Sun
FAX:
818-346-9376
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Visa
/ Mastercard |
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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| Reviewer: | jtc11
(1) | | User
Rating: |  |
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9/2/08 7:49 PM
This experience deserves a complete review. I've been a long time B&H customer...that all changed last week. I've been waiting for B&H to get the Canon 400/2.8L IS lens in for over a month. So, I decided to start looking elsewhere. I found the lens on Canoga's website. Honestly, I was a little skeptical at first because their price was over $300 below Canon's retail price.
I emailed the folks at Canoga and asked if the lens they show in stock was actually in stock and they replied within an hour saying it was in stock. I emailed them back and asked if they could possibly hold the lens for me until the following day. They emailed me back and said they would be more than happy to hold it for me.
Here's the most important part of this review. Canon raised the price of this lens a few months ago from 6500 to 6800. I spoke with Chris the following day to confirm this was a USA warranty rather than an import warranty. He confirmed it was the USA warranty. Get this...he said this was the last lens they bought at the lower price before Canon raised their prices. So, instead of raising the price of something already in inventory Canoga chose to keep the price of this lens inline with what it sold for before Canon raised the price. That has to be the most ethical thing I've ever heard of a company doing. Very impressive!
Chris, Canoga, you have a new loyal customer!
TC in GA
ps I ordered the lens through their website on Friday August 29th. I used 3day UPS. Remember this was a holiday weekend. The lens arrived today (Tuesday Sept 2nd). WOW!This review was modified by its author, jtc11, on
9/14/08 4:25 PM.
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| Reviewer: | donkhani
(1) | | User
Rating: |  |
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8/29/08 12:08 PM
Short story: they send me a demo item BUT they shipped it on time and good packaging.
Full story:
The Good Part:
I ordered a manfrotto ballhead 488rc2 from canogacamera on monday at 10am, and in the afternoon I called them to make sure they shipped it on that day because I'll need it by Friday. They're very helpful and they shipped it at monday night.
On schedule at Thursday around noon the package arrived, the packaging was great, they put the ballhead box on a big package with foam around it.
The Bad Part:
After all the excitement, then comes the problem. My ballhead is scratched in many places and looks used. I wonder if they send me a DEMO item?
If I need a demo item, then why would I buy a NEW item? Is this a deliberate act? Don't they check the item first before sending it a customer?
Very very disappointed.
Update: the owner, chris is very helpful and apologetic in helping me return the item.
He gave me full credit for the item, plus the return shipping. This review was modified by its author, donkhani, on
9/17/08 10:54 PM.
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8/31/08 5:27 PM
Thank you for this order and feedback. We are glad that you were pleased with our service but sorry that you are disappointed with the condition of the product that we sent you.
In the rare event that we get complaints such as this, we have always responded promptly with a high level of success to resolve them to our customer’s satisfaction.
We expressed our regrets and apologies to you when you first informed us of this situation. And we assured you we wanted to resolve this to your satisfaction. You have thanked us for our responsiveness and expressed gratitude for our offer to credit you with your costs for both the ball head and shipping.
We do not feel we deserve this Dissatisfied rating since we have offered to resolve your complaint in a reasonable time and manner. We will credit you once you return the product.
Please let me know if there is anything else you need from us to feel satisfied with this transaction.
Chris Chase
General Manager
Canoga Camera
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Canoga Camera
chrischase
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| Reviewer: | woot
(4) | | User
Rating: | |
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8/28/08 3:56 PM
I have to say that this is the 2nd time Chris ( Store Owner ) has been rude to me as a customer who had bought several items from them and this is also the 2nd time I have the exact same experience with them. He had apologized to me on our first bad case. I don’t think he will ever apologize this time.
I simply wanted to get my order tracking number because I wanted to ask UPS if they can re-attempt the delivery at the same day or if I can pick it up, for some reason, the delivery guy didn’t give the correct UPS InfoNotice at my front door so I can’t trace the package at all – Btw, Canoga website didn’t provide anything about the tracking number, their website only showed the shipment progress and it was not updating as fast as UPS website. I spoke to Chris, when I asked him about the tracking number, Chris came up with millions of reasons and Chris never stopped talking ( I asked politely to him if he could stop talking for a second, and let me talk so then I could explain what I want to do with the tracking number, but he didn’t give any chance at all for me to talk. I asked more than twice, he still didn’t want to let me talk and he seemed to be raising his voice. I decided to hung up and call them again and ask for Kathryn ), rude as if I have no experience with lens, tracking number ( which he was not willing to give it to me, I spoke to Kathryn right after I spoke to Chris, within 10 seconds, she was able to give the tracking number ).
I mean how hard it is to just send me a simple plain email about the tracking number or call me directly to my cell phone number? Don’t tell me that it is for security reasons, technical difficulties or whatsoever, it is my personal email and cell phone number that I used for my order. The bad part was not just Chris’ rude attitude, when I opened the packaging; I found out that they sent me a used-demo item, a very used item with lots of scratches here and there, I don’t think the condition of the item was like “that” from the manufacturer. My head was about to blow when I saw it is a used item. I have done everything I could to get the item on that day ( I did manage to get it on that day ), but it turned out to be a major disappointment. I called them immediately for arranging a return or exchange, not sure if I want to exchange it as it has happened to me twice, I’m just no longer willing to put my trust on them. I spoke to Jamie; he’s very helpful and willing to do what’s necessary to fix it. He’s also very apologetic and polite. They did manage to give my money back, but that’s not what I expected, if they wanted to satisfy a customer, they should have treated them as one and shipped the “correct item” on the first place. Let me tell you, I bought several items from Canoga Camera because a big camera dealer at NYC ( where I bought most of my camera gears ) did not have the items in stock and Kathryn ( store manager I believe ) seemed to be a very nice person when I visited their store during my West Coast road trip last year.
Read these comments from mysterywhiteboy and donkhani : http://www.resellerratings.com/seller_info.pl?seller_id=1322&comment=396730#comment396730
http://www.resellerratings.com/seller_info.pl?seller_id=1322&comment=403397#comment403397
My experience is very similar to them ( I’m not the only one who has experienced this kind of treatment ) except I was willing to talk to them and replying their email if necessary.
Oh and, before that, I bought a Gitzo tripod from them, I simply asked them what the tracking number is, Chris replied that they did not provide tracking number at that time which I understood, and within 30-40 minutes later, Kathryn replied with the tracking number. Huh?? Weird as if Chris simply did not want to give it out which is a very similar experience to my comments above.
So, so far, I have 2 bad experiences ( not a coincidence as it had happened twice, same case, same attitude ) & 1 so-so experience out of 4 experiences. I will never buy anything from them again.
If you ever want to do business with them, don’t ever bother speaking with Chris when you call them for any reasons, ask for Kathryn or their other employees ( Jamie ), she is the only reason why I still have respect with Canoga. She has been treating me well – explaining about the shipment info, with a very nice attitude, and honesty. In contrast, Chris has no respect to me and not willing to give any help at all. I’m not asking anything from writing these comments, I could have written everything I have experienced with them, comments above are a short version of the entire saga; I wrote this hoping they could improve their customer service, start shipping the “Correct Items” and start giving respect to customers like me.
Edit :
**When you called us...**
See, this is a true example of how you ignoring my comments above, you clearly did not read it. I called for the tracking number because I NEED it.
** When you called us back a few minutes later, I directed **
That's not the case, I called Canoga immediately and asked to speak with Kathryn directly after I hung up with you and she was able to give out the tracking number as usual.
**I certainly did not intend to be rude when you called and I apologize for not handling your call in a manner**
Well, why didn't you give me a chance to talk and explain why I wanted the tracking number? You kept talking, ignoring me as if I didn't want to give an explanation, and you even seemed to be raising your voice so then my voice won't be heard. I mean, that was plain rude.
I was very very dissatisfied and still very dissatisfied, I didn't give the worst rating because of Kathryn's nice attitude and services.
Who wouldn't be pissed if same case, same attitude happened twice.
Considering all the efforts that I have done to get it on that day, "used" item when I opened it and your "bad" attitude. I think you deserve the rating. I'm sorry.This review was modified by its author, woot, on
9/24/08 2:51 PM.
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9/17/08 2:22 PM
I am puzzled that you remain dissatisfied after you say we fully accommodated your requests and you say we promptly resolved your complaints.
When you complained about the condition of the lens, we apologized and offered to resolve this to your satisfaction. When you informed us that you wanted the lens for your vacation, we told you to return it afterwards for a full refund; which was promptly issued, as you requested.
When you called us requesting a tracking number for your most recent order, we explained, as we had on your previous order, that you can track your order on our website where there is real-time information. This feature is thoroughly explained on our website as well as in two confirmation e-mails. So far it has worked out very well and there have been very few issues, several compliments and nearly universal acceptance.
I certainly did not intend to be rude when you called and I apologize for not handling your call in a manner to avoid that impression. When you called us back a few minutes later, I directed our staff to provide you with the tracking number requested.
All of us Canoga Camera are fully committed to maintaining a high level of customer satisfaction and we are very concerned that that you remain dissatisfied. I hope you will let us know what else you need to feel “very satisfied” with Canoga Camera.
Although I can understand your disappointment, I cannot understand why you are not satisfied that we responded responsibly to your expressed needs. All considered I do not feel we deserve this “dissatisfied” review.
Kind regards,
Chris Chase
General Manager |
Canoga Camera
chrischase
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| Reviewer: | gvincent63
(1) | | User
Rating: | |
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8/19/08 6:55 PM
I was worried about ordering from Canoga Cameras. We always ordered from B & H Photo in the past. I contacted B & H to try to get them to match Canoga's lower price on the Sigma AF 24-70 mm Lens. They refused. I got on here and read the reviews from other customers and ordered the lens last week. We just received it. The box was new and in perfect condition. We are now Canoga Camera customers!!
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| Reviewer: | divetex
(3) | | User
Rating: | |
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8/15/08 2:04 PM
After having problems with shipping from the New York City "big guys," I decided to order from Canoga. For example, I once ordered a $1100 lens from one of them, and it arrived in a large box with one crumpled sheet of paper in it, so the lens box was rattling all over the place...fortunately, it arrived undamaged. From Canoga, every thing I order is ALWAYS packed with at least 2" of padding material on all 6 sides, so the ordered items are held in place and cannot move. This is just one example of the outstanding service I receive from Canoga. Since my first order from them arrived, Canoga has been my camera dealer of choice. They're not always the least expensive, but I truly believe that we get what we pay for, and to me, at least, Canoga is definitely "the very best." (Sometimes, they ARE the least expensive, as well.) Thanks, Canoga!
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| Reviewer: | kiva2_3
(1) | | User
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8/14/08 5:12 PM
I ordered a Gitzo GT2530 tripod. The instructions were clear and easy to follow. The only worry I really had was, "are they going to tell me they ran out and I will have to upgrade if I want a similar tripod?" That was not the case. They did exactly what they said they would do. I received the tripod within 4 days by UPS ground and it was in a new box just as though I had picked it up at the store. I am impressed with the quality of the tripod which is due to the manufacturer. I am also impressed that a company - especially an online store - simply does what it says it will do.
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| Reviewer: | J_P
(1) | | User
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6/20/08 9:12 PM
I searched for the best price on a Tamron 18-250mm lens for my D40 and found the usual ripoff sites selling it at a highly discounted price. When I saw Canoga Camera had it for $50 less than the going street price (even after paying sales tax), I checked their ratings here and decided to take a chance.
I was amazed -- these guys are awesome. After ordering online, I decided I wanted to remove an additional lens filter I placed on my order, so I called their 800 number to see if it was too late. I was transferred to a nice guy who said it was no problem because the order was not sent out yet, and quickly changed my order to exactly what I wanted - just the lens. The next day, a box showed up on my doorstep with my lens! Is this better than Newegg or what? How can I not shop here again?
Note: I received the USA warranty version packed in a lots of packing in an outer box, so it arrived in perfect condition. No gray market, no BS about out of stock, no up-selling. I used the standard 1-5 day UPS delivery, but I live close to the store, so it arrived 1 day. I paid less than I would from the other top rated resellers, but I wouldn't mind paying more for this kind of service. Definitely buy from Canoga Camera.
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