|
| Customer
Satisfaction |
| Six-Month Rating:
0.75
|
|
Six-Month Reviews: | 10 | | | Lifetime
Reviews: | 129 |
|
|
 |
| |
|
Lifetime Rating:
1.96 |
Average
Store: 8.12
High Average: 9.35
Low Average: 4.59 |
|
|
|
3.75 |
Pricing of Products and Services |
|
1.50 |
Likelihood of Future Purchases |
|
1.88 |
Shipping and Packaging |
|
0.56 |
Customer Service |
|
0.00 |
Return or Replacement |
|
|
This merchant has fewer than 20 reviews in the past 6
months.
|
information not provided
|
information not provided
|
information not provided
|
information not provided
|
 |
 |
|
|
|
|
11/12/09 11:25 AM
BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!
Where do I begin with the horrible customer service, incorrect information about in stock items and lack of proper communication with in the department and IT systems.
First off I ordered a water pump for my washing machine with the part number of 137108000. The Sears parts direct web site told me that the product was in stock and I would be able to expedite the shipping as I have a family that needs to get the clothes washed. I order the part and get an email confirmation saying that the part will be shipped and I should expect it in 2 days. Two days later I get an email that the part is on back order. I thought ok great no big deal I just want to contact Sears parts direct to get an estimated time of delivery and get the different in what i paid for expedited shipping. I call sears parts direct and they are not able to give me an estimated ship date and the part online still shows that the part is "In Stock" I told the representative that I want my money back after being lied to as a consumer. The representative told me that I would not be able to get my money back and would have to wait for the part and was not able to tell me when that would be. At this point insisted to speaking to her manager. She eventually got her manager on the phone and the manager told me the she would cancel the order and return my money. Sounds great right?!? Well two days later I get an email that the part has now shipped. This is after I have already order the part from another vendor. I called Sears pats direct back again and the affirmed that they would have UPS pick up the part and credit my money. We will have to see if that happens.
BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!
|
|
|
|
|
|
|
| Reviewer: | soosoolhastam
(3) |
|
|
|
|
|
11/1/09 4:57 PM
I don't understand how alot of other people have had bad experiences with sears. I ordered a item and received it in a timely manner. i was satisfied
|
|
|
|
|
|
|
| Reviewer: | stuffbuyer55
(2) |
|
|
|
|
|
10/28/09 8:50 PM
I have wasted almost two weeks and 7 phone inquiries to Sears.com to determine why my order for a plasma cutter has not been processed or shipped.
Please read the earlier negative feed-backs posted on this website. THEY ARE TRUE AND ACCURATE. You may have to endure the same frustrations and experiences that I also did.
I tried to resolve over 10 days, and seven phone calls, why my purchase was not sent.
Their most prevalent initial response when calling was "there is something wrong with this order, you must call back and talk to a supervisor".
I have talked to the supervisor of the supervisors, with nothing ever being accomplished.
I agree with other negative feed-backs that Sears.com only wants you to hang up, go away, and call again in two to three days.
PLEASE, read others opinions of Sears.com on this site.
The salespersons when you visit Sears stores are great people, but NEVER buy some "hot deal" only offered on line by this company.
Good Luck if you do buy from them on line.
If they EVER tell you that your order has been sent to the "substitution department" your order is TOAST. They just sold you something they do not have, and probably will NEVER ship to you. I truly hope that they did not take the funds from you for the product. (Most of the reps when I asked them to transfer me to that department, had never heard of it. Figure that one out.)
|
|
|
|
|
|
|
10/1/09 1:30 PM
Ordered a Vizio 37 in TV for instore pickup. Sears also offered a $50 rebate on this purchase. It has now been three months and Sears refuses to send the rebate.
|
|
|
|
|
|
|
| Reviewer: | raman_arora
(3) |
|
|
|
|
|
9/10/09 9:55 AM
I ordered 50" LG plasma TV.. $1028 ... some customer rep @ sears canceled my order by mistake. When asked they told me that I requested for cancellation. I told them to restore my order but they told me to order again at higher price.
later on after talking with customer rep and supervisor for 30 mins.. he agreed to give me same price but i lost 16% bing cash back..
Why should I loose on $150+ when sears makes mistake ?
They gave me free shipping and told that it is worth $65.. i dont care about it as earlier also I had free instore pickup.
Sears is one of worst store/online experience I ever did. I was so excited about new TV coming in. I have house warming party @ my house this weekend and I will surely tell everyone about my sears story. As my house will be without TV due to sears mistake.
i also have all emails with me, they even stopped replying when I asked 'who told you to cancel my order' OR 'restore that order'. I will report this to BBB.
in short : most careless customer service. Will never shop from them.. thats why their stores are closing here n there and they are loosing customers /money..This review was modified by its author, raman_arora, on
9/10/09 9:59 AM.
|
|
|
|
|
|
|
8/11/09 8:01 PM
bought a brand new fridge paid $75.00 for delivery had them switch the doors from the left to the right fridge was delivered damaged and tool marked from swithching doors i read the directions, no tools are needed to change the doors, they returned four days late with a new fridge, the doors were not changed prior to delivery again the doors were damaged from changing from left to right open doors and they scratched my wall and damaged my stair railing and put a big dent in the fridge. did no want to waste my time soooo sears sent me a 75.00 gift certificate. they were supposed to send me a 75.00 rebate check for the delivery charge, this was a deal at the time of purchase and had nothing to do with poor delivery service. well when that rebate came 8 weeks later, it was in the form of a sears master card. went to sears.com to place an order, the card was invalid. called the 1-800 number, the auto attendant was broken, called sears, no help there finally i found a way to transfer cash to my checking account. they suck really bad and their interest rate on my sears card went from 10.9 % to 29.99 % a month before i bought my fridge. my credit rating is 805 my hubbys is 807 called them, they said oh well, it is what it is. i will never shop there again, the sales people are extraordinary but sears does not stand behind its principal like they used to, and outsourced their cust service to a computer system that does not work.
|
|
|
|
|
|
|
7/20/09 10:01 AM
I have placed 3 orders online, for in store pickup.
1 went smoothly.
The other two, after receiving a CONFIRMATION EMAIL, and being told my item was ready for pickup, were canceled after I had driven to Sears to pick it up. How could you send a confirmation email without the product actually being ready.
After I had written a complaint to Sears, their customer service refused to even respond. Sad that such a large company can kick people around like that.
|
|
|
|
|
| 