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| Customer
Satisfaction |
| Six-Month Rating:
0.87
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Six-Month Reviews: | 26 | | | Lifetime
Reviews: | 256 |
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Lifetime Rating:
3.28 |
Average
Store: 8.12
High Average: 9.36
Low Average: 4.59 |
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4.27 |
Pricing of Products and Services |
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0.58 |
Likelihood of Future Purchases |
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0.80 |
Shipping and Packaging |
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0.58 |
Customer Service |
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0.68 |
Return or Replacement |
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Visa
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American
Express |
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Discover |
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Money
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COD |
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Personal
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
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5/4/09 4:27 PM
Ok.. So I figured Ritz Camera isn't so bad. But since I live in California, they always have charged sales tax. Well to my surprise they were offering to pay the sales tax and free shipping. I thought "Great I can give these guys a chance". That was my first mistake. My second mistake was not reading all these reviews first. I buy from BuyDig, B&H, Adorama, and many others and have had relatively small problems. Ritz's customer service is a catastrophe. Their toll number keeps you on hold for 4 minutes.. then transfers you.. It rings and then tells you it's not a valid extension and promplty disconnects you. All I wanted to do was to verify a shipping address change. I was forced to wait for "Live Chat" on their webstie. After 15 minutes... I was connected. At first he told me they weren't authorized to make changes since I had used Google Checkout. After proving him wrong he said he had the change. When I asked him for the new address, he gave me the original shipping address. He then informed me he wasn't authorized to change the shipping address and to contact their toll free number.. the one that disconnects you. He was, however authorized to cancel the order, which I promptly requested. I figured I could just re-order with the correct shipping address. Then I started reading the reviews. I think I'll pass. I would recommend anyone else to do the same until they get their customer service department into the 21st Century.
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| Reviewer: | Firefox1213
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4/25/09 7:25 PM
Ordered Nikon D60 with 2 lens kit (18-55mm VR and 55-200mm VR) on 4/12/2009. Then I found out people’s comments about Ritzcamera.com on this site. That really makes me to worry about my order. Within one week, I went on-line to chat with their representatives twice and no one seemed to know when the camera will be in. One week later after the order, got an e-mail to say they haven’t forgotten my order. On 4/22/2009, got another e-mail from them to inform me that my order has been shipped by FedEx but didn’t give me the tracking number. So I chatted with representative on-line and he was able to find a tracking number for me. Today (4/25/2009) I received my package and everything is as advertised. All items are brand new with original packaging. Very happy with Ritzcamera.com service. I have searched the web all over the place for the price and their price is a really good deal. Will do business with them again.This review was modified by its author, Firefox1213, on
4/25/09 8:05 PM.
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4/23/09 10:49 AM
Not recommended. I purchased an "InStock - Available" item from the website. After several days my item was not shipped. I contacted Ritz Camera Customer Service via instant messenger. The rep could not or would not tell me the status of my order. He claimed that he would have to email the Warehouse and wait for a reply by which time the order would have shipped. I asked him to do this anyway and he said he would. After seceral more days of frustration without any reply I received an email stating that my item was discontinued and my order was now cancelled.
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4/10/09 9:43 PM
I somehow doubt that RitzCamera is going to post the unedited version of my lens review on their site, so just to make sure, I'm going to post it everywhere else I can find on the internet as well.
Do not, do not, DO NOT buy from this company. Period. Their customer service was awful when I bought my Nikon D300 last year, and it's still awful. Who knew a photo company could work so hard NOT to sell me a $2500 camera? I was sure it had to be a fluke. Now I understand why their mall stores are going out of business!
I went to buy the Nikon 105mm AF-S VR f/2.8G IF-ED lens from them about two weeks ago. Retails for nearly $1000, so you'd think it would be in their best interests to provide buyers with a smooth and positive experience, right? Evidently not.
I knew when I ordered this item that it was on back order. That was fine with me. I didn't expect that I'd have to call India MULTIPLE times to "confirm" my order details. The second time I called customer "service," they attempted to tell me in hard-to-understand English that the address at which I've been receiving mail for the last five or six years does not exist. Right. I was then told that the person to whom I was speaking could not resolve my problem, so naturally I asked him to transfer me to someone else who could. I was transferred to one of his co-workers, who told me he could not solve the problem either. At this point I had been on the phone with India for about 25 minutes. I then asked to speak to a representative from the billing department and was told that customer service "did not have" this number. Finding it hard to believe that a company's customer service department could legitimately function without the ability to communicate with other departments in the company, I called the guy's bluff. I told him that if he was unable to get me the number of the billing dept., he had better cancel my order then and there. Obviously the guy didn't want to lose a $1000 order so he went and "looked up" the number. Bottom line, I finally got this resolved, but I got a fair amount of runaround first.
If anyone has reached this page because they, too, are frustrated with trying to get an order processed through RitzCamera, I suggest you call 1 (301) 419-0000. I don't think this number is toll-free, but it does ring at RitzCamera corporate headquarters. Another one of those numbers they'd prefer you didn't have. The people at this number deal mainly with the brick-and-mortar stores, but they can transfer you to people who deal with the online retailing. Best of all, they actually speak English.
Again, bottom line: TAKE YOUR BUSINESS ANYWHERE BUT RITZ CAMERA. But if you're already stuck dealing with them, try the above number and hopefully it helps.
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4/6/09 12:21 PM
TERRIBLE TERRIBLE TERRIBLE! I placed an order for a Nikon D60 kit as a birthday gift for my wife on 3/10/2009 and have not received it as of 4/6/2009. I needed it for 3/27/2009 and thought 17 days was plenty of time. I write detailed emails to their support address asking specific questions and receive what seems to be automated responses in broken English. I have used web chat several times and no one can give me a shipping estimate. They just tell me that it is on backorder and I will receive an email when it ships. I finally called and spoke with someone on 3/30/2009 who seemed a little more helpful. At least she was able to tell me that the order is being held up because one of the lenses is out-of-stock. She said she would release the in-stock items as a partial shipment immediately, but I have not received that portion of my order or even a tracking number.
What really took the cake here is that I just received a newsletter offering a special on the D60s, all of which are out-of-stock.
This site does seem to have the best prices, but hell, I can throw together a website with cheaply priced items that I have no intention of ever selling.
Unfortunately, it seems like I have already crossed the point of no return, so I hate to cancel my order at this time. I already had to explain to my wife that her birthday gift is on the way.
It may cost me a few bucks extra, but I will never, EVER consider doing business with this company again (if they do in fact remain in business - their retail stores are currently closing as part of Chapter 11). I chose them also because they donate 2% to UPromise. I am going to file a complaint with UPromise as well, as their valuable reputation is at stake.
The little more you pay somewhere else will be worth the frustration you save by not having to deal with Ritz.
Update (4/06/09): The "helpful" woman I mentioned above was not so helpful. I called back on when I still had not received the partial order and it was still not shipped. The person on the phone said it would ship in teh next 24 hours.
Update (4/07/09): I called back and you'll never guess what - it did not ship. The rep I talked to this time said it would go our in the next 24-48 hours. I insisted on speaking with someone who would not give me the runaround and actually get this shipped. I spoke with someone else who told me that he would ship it "today or tomorrow" via FedEx 2nd day at no additional charge.
Update (4/8/09): I finally received a "shipped" notification for my partial order.
Update (4/9/09): I received an email saying the rest of my order had shipped even though their website shows the lens out-of-stock. I wonder where they dug one up?
Update(4/10/09): Exactly one month after my order date, I received part of my order. No problems with the product at all.
Update (4/13/09): Finally received the balance of my order and it appears to be in new and working condition.
I am happy that my order is finally fulfilled and I will not have to deal with their customer service department ever again. Like I said, the prices are unbeatable, but the service is by far the worst I ever experienced, and I especially did not appreciate being lied to by everyone saying that it would ship "today or tomorrow." I think they knew an anticipated in-stock date (though they would not tell me) and were merely stalling the order in hopes of making one shipment instead of two.This review was modified by its author, tim_b, on
4/13/09 12:52 PM.
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4/4/09 2:12 PM
BUYER BEWARE!!! I usually do not take the time to write negative reviews but feel compelled as a result of my experience with Ritz Interactive. I ordered a Canon package that was on sale in January. Seemed like a great deal, get 300mm lense for $100. I even paid for the express shipping since i was going on vacation and wanted to make sure received it in time. Guess what........STILL WAITING FOR THE LENS!! They send me a nice email each and every week telling me it's not their fault and that the lens is on B/O.
I just visited their web site and was ASTONISHED to see that they are running the SAME promotion now!!! I've been waiting 10 weeks but they have the nerve to run it. And good luck calling their customer service line. the 'bots give the same line over and over and you can never talk to someone actually with the company.
I have been in retail for over 30 years and if I ever treated a customer this way, I WOULD BE FIRED. Well, I AM FIRING RITZ!!! I wish I knew a way to get this message out to the masses. I left a review on their website but they never posted it.
There, I feel better now.....still out $600 though....This review was modified by its author, ritzhater, on
4/4/09 2:20 PM.
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1/31/09 8:35 AM
Please do not waste your time, if you have any problems you are on your own. Just the way it is!
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