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| Customer
Satisfaction |
| Six-Month Rating:
0.87
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Six-Month Reviews: | 26 | | | Lifetime
Reviews: | 256 |
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Lifetime Rating:
3.28 |
Average
Store: 8.12
High Average: 9.36
Low Average: 4.60 |
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4.27 |
Pricing of Products and Services |
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0.58 |
Likelihood of Future Purchases |
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0.80 |
Shipping and Packaging |
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0.58 |
Customer Service |
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0.68 |
Return or Replacement |
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Visa
/ Mastercard |
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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7/4/09 2:30 AM
DO NOT BUY ANYTHING FROM THIS STORE. IT'S A HORRIBLE EXPERIENCE. I GOT CHARGED MORE AND THEY DENIED TO GIVE A CREDIT BACK. WILL NOT DO A BUSINESS ANYMORE.
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| Reviewer: | Tiembo
(9) | | User
Rating: |  |
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12/9/08 8:20 PM
Ritz had a billing problem with Google Checkout and asked me to contact them. When I did, they had already sold out of the item on the order (why couldn't they just put the stock allocation on hold?), despite several other Google Checkout orders going through before and after the Ritz order. The CSR wasn't very helpful; talking to the supervisor was only marginally better. Timing was a big issue due to a rebate.
Ritz doesn't have its act together. This is the first and last time I'll shop with them.
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| Reviewer: | My2sense
(2) | | User
Rating: |  |
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3/15/08 1:14 PM
My experience, as documented below:
Steve: I would either like the correct printer (Epson R280), or my credit card refunded immediately for the unauthorized charge of 90.00 for the Canon IP6310D that I did not order
Steve: I did not authorize my CC to be billed 90.00 for a Canon IP6310D printer. I only authorized a charge for an Epson R280 printer. Furthermore, you've charged me 90.00 for a printer advertised at 49.99.
Steve: And, you've changed my online order tracking to reflect an order I did not make.
Leons J: Thank you for waiting.
Steve: My credit card company told me to first try to resolve this dispute with the company, which I am now trying to do, please assist in resolving this dispute.
Leons J: I am sorry for the inconvenience caused.I apologize for the service laps.Do you wish to return the items?
Steve: Thank you for the apology, but I would like charge resolved immediately.
Leons J: I shall forward a request to our billing department to check.
Steve: I would like the fraudulant charge refunded to my credit card. secondly, I will return both the items I ordered.
Leons J: We will get back to you as soon as we receive an update from them. You can return the item for a full refund.
Steve: I am waiting for my charge to be resolved immediately, you can't charge my credit card for something I did not order
Leons J: Please note that we will be able to process the refund only when the item reaches our warehouse.
Steve: Is it the policy of Ritz to change a backordered item to a different item that the customer did not order?
Leons J: We are sorry for the inconvenience. We have added the item because of the Rebate offer.
Steve: I'm not sure that answers my question regarding the policy of Ritz with regards to backordered items. would you please clarify?
Leons J: Generally we cancel the items form the order, if the item is discontinued. In this case we shipped another printer as you placed the order for the rebate offer.
Steve: would you please clarify the details of the rebate you are referring to
Leons J: The canon printer is having $50 instant rebate and we $50 mail in rebate offer.
Steve: What is the price of the printer?
Leons J: On your order the instant rebate is not applied. I shall forward a request to our billing department to give the discount.
Steve: Could you explain why I was not given the "instant" rebate?
Leons J: You can send the rebate form to avail the $49 rebate offer. It was a billing error. We apologize for the mistake.
Steve: Was authorization given for the 90.00 charge?
Leons J: Yes.
Steve: A charge was made to my credit card for a Canon IP6310D printer for 90.00, you are saying that I authorized this charge?
Leons J: The authorization was made by Paypal.
Steve: Paypal authorized 90.00 to be charged for this product, specifically the Canon IP6310D printer?
Leons J: No. They authorized for the Epson printer. That was the reason why there was a mistake in billing.
Steve: So they did not authorize a 90.00 charge for a Canon IP6310D printer, correct me if I am wrong.
Leons J: The authorization was not dependent on a particular product. It was made to the order total when you placed the order.
Steve: I'm not understanding this, could you clarify what you mean "particular product"
Leons J: The authorization is not made for any products. It is made to the order total.
Steve: Are saying Ritz does not guarantee that the same item a customer orders will be shipped to the customer?
Leons J: We will forward a request to our billing department to have a check on the issue.
Leons J: We will get back to you with the details as soon as we receive an update.
Leons J: We are sorry for all the inconvenience caused.
Steve: It would be nice for you to answer the last question, so that Ritz's policy can be clarified for future customers and transactions.
Leons J: Please note that I have answered this question above. We shipped a different printer as the Epson printer is discontinued by the manufacturer.
Steve: A customer may authorize a total amount to his or her credit card, but that customer is not guaranteed that he or she will recieve the same product they ordered?
Leons J: I am sorry; the Epson printer is no longer available with us.You can return the printer for a full refund, if you do not wish to have it.
Steve: You shipped an inferior product (the canon prints at a lower resolution, and has less printing format capability), for a higher than advertised price, without letting me know
Steve: without my authorization to ship this product, or charge me for this specific product, and now I am unable to immediately get a refund for the product I did not order
Leons J: We apologize for the inconvenience.
Steve: I definitely will return the product (as I did not order it, and was charged a higher than advertised price), but I'd like Ritz to give me clarification of their business practices
Leons J: We can provide you a full refund.
Steve: Can you guarantee that my credit card will not be charged in future transactions for products that I didn't order?
Leons J: We request your earnest co-operation while we follow standard procedures. You are our valued customer. We assure you that your future interaction with us will be pleasant and will reinstate your confidence in us.
Steve: These comments will be posted in a public forum, and I'm hoping some sort of further explanation can be provided.
Leons J: Sure. We will get back to you with the details soon.
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| Reviewer: | amosstarz
(11) | | User
Rating: | |
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12/3/07 3:01 PM
Overall experience was OK with Ritz. Customer service is a bit lacking. Shipping is relatively fast. Cannot really complain too much.
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| Reviewer: | troysup
(2) | | User
Rating: | |
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11/28/07 7:10 AM
This was a pre-order for a Nikon D300 due to be in dealers hands around 11/21/2007. Nikon got the product out on time but Ritz could not. It delivered some with pre-order invoices earlier than mine and later than mine. They told me in email and live chat that my order was in the first delivery. Delivery date came and went was informed just about anything as to when the camera would be shipped. Finally after many attempts to get a shipping date I was told my order would not ship until December. Enough was enough, I canceled my order and was able to get one from another dot com immediately.
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| Reviewer: | fletchoman
(3) | | User
Rating: | |
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10/29/07 8:01 PM
I ordered an Aluratek 10.5-Inch Digital Photo Frame w/256MB Internal Memory from Amazon via Ritz camera on 10-21-2007. The photo frame had multiple bad pixels including a cluster of RED right in the middle of the frame and many bad or weak pixels all around the frame.
I contacted Ritz camera on 10-26-2007 to request an RMA and return the photo frame. The phone person explained that Ritz allows 7 bad pixels before they will accept a return. I explained that this frame was not acceptable and I was told on the phone that they would send an RMA as soon as it was ready.
I waited 4 days and still had not received an RMA. I contacted them again, but again they said the distribution center would have to “send” it. Ritz has a 10-day return policy. All they need to do is put me off for 10 days and they can claim that I waited too long.
Please avoid Ritz…buy from them at your own risk.
UPDATE#2 It is now Jan 7th and I still do not have a refund from Ritz. I contacted Amazon to complain and I got a response that says refunds can take 180 days...
UPDATE: It is now December and I am still waiting for my refund. I am attaching the E-trail...
Dear fletchoman,
Ths is with reference to your order# XXXXXXXXX.
We sincerely apogize for the inapropriate response to the previous correspondence. We have forwarded the tracking number to our vendor as per the previous correspondence and the refund is going to be initiated shortly now.
The service lapse on our part is truly regretted and we thank you for highlighting this to us and your feedback has been a pointer for us to rectify the same.
Sincerely,
Tommy Jones,
Customer Service,
www.RitzCamera.com
-----Original Message-----
From: fletchoman
Sent: Nov 16, 2007 8:00:46 PM
Subject: Re: Re: Order# XXXXXXX
You really HAVE to appreciate this E-mail. I have provided the tracking
number below and verified that UPS delivered the package but you still want
the correct number??? I will post all of your responses for the world to
read so, please keep it coming...
----- Original Message -----
From: "RitzCamera" <cusservice@web.ritzcamera.com>
To: fletchoman
Sent: Friday, November 16, 2007 6:59 AM
Subject: RE: Re: XXXXXXX
> Dear fletchoman,
>
> This is with reference to your order# XXXXXXXX.
>
> We thank you for taking the time to provide this information. Please note
we need the correct returned tracking number for the package so we can
follow up on status with our vendor where the package is addressed to.
>
> We can understand your disappointment and we apologize for the
inconvenience.
>
> We will check with our vendor on status of the returned and you can expect
the refund to be initiated shortly.
>
> Sincerely,
> Tommy Jones,
> Customer Service,
> www.RitzCamera.com
>
> -----Original Message-----
> From: fletchoman
> Sent: Nov 15, 2007 8:05:01 PM
> Subject: Re: Order# XXXXXXXX
>
> Y'all are not going to score well when I rate this transaction.
>
> I returned the photo frame on 1 November. It was delvered to your facility
> on 6 November.
>
> Tracking number was XXXXXXXXXXX
>
>
> ----- Original Message -----
> From: "RitzCamera" <cusservice@web.ritzcamera.com>
> To: fletchoman
> Sent: Thursday, November 15, 2007 7:13 AM
> Subject: Order# XXXXXXXXX
>
>
> > Dear fletchoman,
> >
> > This is with reference to your Order # XXXXXX.
> >
> > We sent you an RMA number with return address to return the ALURATEK
10.5
> INCHE DIGITAL PHOTO FRAME on 10/30/07. If you have already returned the
> item, please get back to us with the return tracking number. If you have
not
> returned it yet, please return it as soon as possible and reply back to
this
> email with the return tracking number.
> >
> > Sincerely,
> > Ethan Carter,
> > Customer Service,
> > RitzCamera.com
>
>
This review was modified by its author, fletchoman, on
1/7/08 8:20 AM.
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| Reviewer: | The Real Bingo
(3) | | User
Rating: | |
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8/2/07 8:46 PM
Can't complain at all - ordered 3 lens filters and a step-up adapter for my camera and everything came in one piece and very quickly (only took 3 days). Also got a 33% discount on the filters. Thumbs up for Ritz Camera.
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