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| Customer
Satisfaction |
| Six-Month Rating:
0.87
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Six-Month Reviews: | 26 | | | Lifetime
Reviews: | 256 |
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Lifetime Rating:
3.28 |
Average
Store: 8.12
High Average: 9.35
Low Average: 4.59 |
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4.27 |
Pricing of Products and Services |
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0.58 |
Likelihood of Future Purchases |
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0.80 |
Shipping and Packaging |
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0.58 |
Customer Service |
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0.68 |
Return or Replacement |
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Visa
/ Mastercard |
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American
Express |
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Discover |
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Money
Order |
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COD |
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Personal
Check |
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Wire
Transfer |
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UPS
Ground |
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Priority
Next Day |
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Standard
Next Day |
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International |
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2-3 Day Delivery |
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Online
Ordering |
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Online
Order Tracking |
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Secure
Order Processing |
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Require
User Registration |
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Guaranteed
Security |
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International
Orders |
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Customer
Info. Confidential |
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Customer
Support |
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RMA
Required |
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10/23/09 10:04 AM
Very good service would use again.
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5/10/09 5:21 PM
I ordered a Sony A350 bundle with an 18-70, 55-200 lenses and a grip on April 30. Site said it would take up to 2-3 weeks until shipment as it was not in stock. Item shipped on May 4. Other than a couple of emails to resolve questions from my credit card company, there were no attempts to get me to add additional items. Package arrived when promised. Am very happy with this experience.
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| Reviewer: | Firefox1213
(1) |
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4/25/09 7:25 PM
Ordered Nikon D60 with 2 lens kit (18-55mm VR and 55-200mm VR) on 4/12/2009. Then I found out people’s comments about Ritzcamera.com on this site. That really makes me to worry about my order. Within one week, I went on-line to chat with their representatives twice and no one seemed to know when the camera will be in. One week later after the order, got an e-mail to say they haven’t forgotten my order. On 4/22/2009, got another e-mail from them to inform me that my order has been shipped by FedEx but didn’t give me the tracking number. So I chatted with representative on-line and he was able to find a tracking number for me. Today (4/25/2009) I received my package and everything is as advertised. All items are brand new with original packaging. Very happy with Ritzcamera.com service. I have searched the web all over the place for the price and their price is a really good deal. Will do business with them again.This review was modified by its author, Firefox1213, on
4/25/09 8:05 PM.
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1/2/09 1:55 PM
Despite serious misgivings after reading all the negative reviews, I was pleasantly surprised with my recent experience. On 12/29, I ordered a Quantaray 18-200 zoom lens. It was delivered (with free shipping) as advertised on 12/31 in perfect condition. Tracking information was provided in a timely manner. Truly a positive experience! I wouldn't hesitate a minute to deal with Ritz in the future.
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| Reviewer: | aliedge
(2) | | User
Rating: |  |
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12/6/08 1:43 PM
I would definitely buy from this place again. I purchased a Nikon D80 and did the 2 day shipping and I received right on time, with now problems or issues.
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| Reviewer: | motohooligan
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10/31/08 8:55 PM
Placed an order for 3 SanDisk Extreme III SDHC cards. I needed to add one more item that I forgot to put in the cart before checkout so i sent them an email. About 3 hours later I received the shipping confirmation for the memory cards. Later I received an email about the item I wanted to add, and they said they would ship it separately for free (the cards also shipped for free). I was very impressed with the speed that my order was processed. They also ship to APO addresses which is a HUGE PLUS for me. I will definately order from Ritzcamera.com again.
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6/27/08 12:14 AM
100% Positive after a very bad feeling, not from any aspect of dealing with Ritz, but from reading the obvious flamings from a few dissatisfied customers who posted here on Reseller Ratings. I had not checked up on Ritz Camera on Reseller Ratings until after I had placed my online order. I received a second email the day after my order to call and confirm my order which I did immediately after ordering and became somewhat perplexed. I tried calling the fullfillment center in the wee hours of the morning and got no answer. It was then that I decided to check up on Ritz with Reseller Ratings, and I was extremely shocked. I called my credit card company and even though Ritz had not charged my card 48 hours after my order, I was told I could only dispute the charges afterward and could not stop them from occurring.
What a waste it would have been if I had cancelled my order !!!!
Very early on day three I started receiving shipping and tracking emails, and on the fourth day - a Saturday no less Fedex delivered four of the five items I had ordered and the items had been shipped from separate warehouses. One backordered item was not charged to my credit card. I received that item within nine days of my order, and once again Ritz provided excellent shipping and tracking emails.
I would not hesitate to make a major purchase from RitzCamera.com again. I received excellent shipping and tracking emails after a short delay. Everything was brand new with full U.S. warranties, and by taking advantage of an advertised sale I saved a couple of hundred dollars over the big online N.Y. city stores that I have dealt with before. I am very pleased !!!!
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