So far so good. Customer service is excellent. I accidentally returned one of my own DVDs in the envelope. I realized this when I found the disc I meant to return in my player. I sen them an email before they even recieved the envelope. They assured me they would return my disc as soon as possible and I can send back theirs with another disc. They did as they promised and let me know when their disc was recieved so I would not worry about being charged.  
 
Movies go out a little slow sometimes, but quick enough to where I would continue using.

Tried Netflix and found the turnaround time to be very slow. DVD's would take 3-5 days to arrive and almost as long to register as being returned. Signed up for the Blockbuster service and have been quite satisfied. The time from them shipping to my mailbox is 1 day. From the time I ship until they receive the DVD is about 2 days. There have been a few occasions when a DVD has been received by them and they haven't shipped the next selection out for a day or so. The in store coupons are also quite nice since you can rent something on the spur of the moment.

i've been reasonably pleased with blockbuster, but mostly because i have low expectations. i switched from netflix because my movies had slowed to a trickle.  
 
pros:  
* blockbuster is sometimes faster, but hasn't been any slower than netflix.  
* very good selection online and i like the weekly coupons to get a movie in store.  
 
cons:  
* i have received several damaged DVDs. but they have an easy means of reporting online and i've been sent replacements fairly quickly.  
* processing and delivery times can be erratic.

So far so good, i've been with blockbuster for about 10months now and so far everything have been good. The turn around are faster than netflix.

I have been a BlockBuster (BB) online rental customer for several years. I have not had any major issues with them. Occasionally, about 1 in 15 discs, I receive a cracked DVD. But this is due more to rough treatment by USPS than BB. USPS runs all mail here through their automated system and sometimes it cracks the disc. I guess the USPS machines were designed before mailing DVD's became popular. We're probably going to have to put up with cracked discs until the USPS machinery is too old to repair and must be replaced. ;^)  
 
One problem I've had with BB is with ONE DVD title: "The Thin Red Line", 1964. I rented it 3 times. Unfortunately, the first one they sent me was cracked and the last 2 they sent me were the 1998 version staring Sean Penn. BB has since fixed this problem by no longer offering the 1964 version. Thanks to USPS, I'll probably never see the 1964 version. Apparently BB only had 1 in stock.  
 
One irritating feature of BB's queue is when they say "Coming Soon", "Very Long Wait", and "Long Wait." For DVD's I have added which have these availabilities, their status has never changed. Essentially, this means "YOU'LL NEVER RENT THEM." Even DVD's which say "Short Wait", their status do not change for a month.  
 
Luckily, most popular movies show as available for rent.  
 
Last month, I also started a Netflix membership trial. I wanted to rent "ER - Season 7" and the BB status was "Very Long Wait", meaning I'd never rent it. Nearly every single Netflix title has an availability status of "Now." Netflix has a much larger selection of DVD's which are available for immediate rental.  
 
The most notable difference between Netflix and BB is speed. Both companys' DVD's return to #25,xxx PO Boxes, same zip code. They are probably in the same USPS building! BB claims when I return a DVD to their retail store, they will ship faster. Yet, if I return them in the morning, NOTHING HAPPENS until the next day. It's the same when I return them via USPS. NOTHING happens for 2 days. When I return Netflix DVD's, they receive them the NEXT DAY and immediately mail the next DVD the same day. Netflix is ALWAYS one day faster.  
 
Finally, Netflix's website Queue is much quicker and easier to use than BB's. When you change a DVD's position by dragging and dropping, it's immediate. For BB's Queue, when you do the same, it redraws the entire page and your CPU usage jumps to 100% for several seconds, causing FireFox to freeze or stutter. Netflix's Queue is far better.  
 
If you want to exchange DVD's in a store for an immediate rental, then use BB. If you don't want to pay extra for this or don't have a BB store near you, use Netflix instead.  

This review was modified by its author, Cypherdude, on 6/29/08 9:43 AM.

Blockbuster seems to be getting worst after the first month. First time I've gotten a wrong disc in a sleeve. Alot of the discs are really scratched up but I believe that it's the fault of the people that rent them and the post office people. At the moment I am getting 4 movies at a time but they only sent me 3 and there's been a free spot for 2 days now. I emailed them about it and they sent me some bs about available movies in my queue being low but I have over 200 in queue which most are available. They also said something about some movies may not be able to reach me in the allotted time, which I think is more bs. If you can't get it to me in 2 days because it's too far, then when will it ever be close enough? Does blockbuster ship it to different branches then send it to me? Why not just send it to me and it'll get to me in 3 days at most even from the other side of the country. Blockbuster and all the other online retailers and service provides need to stop lying to their customers. This will be my last month with blockbuster, I'm going to netflix.

I have twice been given the wrong movie and have had to return to the store. I will try Netflix because I think its not worth the hassle to drive to Blockbuster. I wasnt happy about late fees and their claim of No Late Fees. This is why I wont try their online service.

Quite possibly the worst ever in terms of DVD Rentals..they cant touch Netflix with a flagpole. Blockbuster's DVD rental reeks of incompetence - shoddy response in terms of customer service, cheeky practices to stall regular 'unlimited' service and abysmal handling of rentals in terms of availablity and wait time.  
I signed on for this service on Sep 15th, 2005 with a free one month trial to their 3 out at a time unlimited rentals plan. The first two orders of 3 at a time were dispatched and returned on time. And then started the 'throttling'. ALthough I received notice of shipment for 3 dvds, I received only two..the third one arrived two days after the forst two. And in a month, this finally turned out to be a 1 DVD out a time rental because of the erratic shipment and receipt of the DVDs. I understand they try to minimize the 'send out' in order to cut losses or to deal with aggressive customers. But what I describe below amounts to the worst in terms of handling.  
On 9/29, I received shipment notice for a DVD titled 'Bulworth'. Two days later I received a movie titled 'High Fidelity' instead of Bulworth. I reported this on their online customer service page and requested that 'Bulworth' be re-sent. But that never happened. I received notice that Bulworth was received and my next DVD from the queue was sent. It took me another email to force them to mail out 'Bulworth'.  
Quite often, they do not have any of the movies you put in the queue. The 'short wait' turns to 'long waits' and thus the titles remain in the queue. This as opposed to Netflix where I rarely encounter long waits or delays. There is no point in waiting because the titles never ever make it to dispatch.  
During the course of the rental period, I selected and added 'Quick and the dead - Superbit edition' to the queue which as usual had a 'long wait'. After a few days, I clicked on this title in my queue to see that the superbit edition had been replaced with the normal non-superbit version. I had to thus remove it from my queue.  
But heres the worst of all. I had enough of their service and so canceled the service on 10/15/2005 at around 7pm (my next billing cycle was to start 10/16/05) I received an email confirming the cancellation. Three days later, I received notice of two more DVDs being shipped. I logged into my account to see that I had been billed on 10/16/05. I called up Customer Service (the number is hidden in their website and is never obvious) and the CSR told me that I had to cancel before 6pm otherwise I would be billed. I asked her where this information was mentioned on the website - she refused to listen to me and went about saying the same thing like a broken record. At one point I lost it and yelled at her only after which, she let me cancel my account.  
On 10/18, even after cancelling the service, I received notice of shipment of the original Swedish version 'Insomnia - Criterion Collection' Three days later, I received the American remake of Insomnia and not the Swedish version I had requested.  
And thus ended my Blockbuster experience. Netflix is years ahead of Blockbuster, believe me.

I recently just join this online rental. And they suck. I have rent close to 50 DVD w/ this online company. And recently I have a problem w/ them. I rent an anime, Inu Yasha, Vol. 15: Broken Fang. The problem is, I never get the correct disc. I return the disc and request them to resent the correct DVD. They sent the disc out 7 times. 6 out of 7, i got the wrong disc. And the other time, i never receive the disc. This isn't the first time, i didn't receive the DVD i request.  
And they don't even have a real customer service. I can't even call them??? I made another request to resend the DVD yesterday(6/4/2005), and instead they ship out the next movie inline. They are ignorance, and didn't want to solve the problem that they have and the frustration that they cause to the customer.

This review was modified by its author, freeman-jo, on 6/20/05 11:45 AM.

blockbuster online rental sucks. They give you a priority list and then send you a movie on your list that is number 36 and all the movies are available.

I had ordered three Wii controllers, all of which were listed as being in stock and ready to ship out. Two weeks later I receive an email from Blockbuster, stating that they cannot fulfill most of my order. During this time I had passed up deals on the same items, as I had trusted Blockbuster to fulfill its part of the transaction. The long delay in notifying me that they couldn't fulfill their end of the deal is completely unsatisfactory, and I definitely will not ever do business with them in the future!  

Blockbuster is THE WORST company to do business with I have ever experienced. Their customer service is the worst and most incompetent I have ever seen. I made a simple online DVD order and I tried to return it and they messed it up 3 times. Finally the time wasted working with them was more than the value of the stupid movie and I gave up. If you ever have to use their customer service be prepared for frustration because I guarantee you that it will be a nightmare. I suggest you avoid them like the plague and do yourself a favor.

I ordered a game (that was in-stock) from their website, and they charged my credit card immediately. After a week and a half of waiting and my order had not shipped, they cancelled my order, saying they "can not fulfill", even though their website still shows the game as in-stock. After waiting for my refund and not receiveing it for a couple days, they told me it could take up to 14 days! They charged me immediately, never shipped the order, and they claim it could take up to 4 weeks after the order for me to get my money back? Terrible, and possibly illegal. I will never do business with blockbuster.com again. I still haven't gotten my money back.

Horrible! Ordered 2 XBOX 360 games for the kids and after two weeks they canceled the orders saying it could not be filled. They were quick to charge my credit cards (same day as order) but waiting two weeks for something that was listed as IN STOCK at the time of order. Haven't received my refunds/credits yet...stlil waiting. That was my first experience and will be my LAST.

Charged immediately for two Xbox 360 games that I purchased and then waited over two weeks before canceling my order without reason. This is not an acceptable way to treat your customers. It does not take two weeks to make sure you can fulfill your order, and even if it does you should not charge immediately for the purchase. This is very disrespectful and borderline criminal in my opinion on the part of Blockbuster. I can say that I will not purchase from Blockbuster again and I will be canceling my in-store unlimited rental plan that I've had for the past year. If Blockbuster doesn't value me as a customer they can look elsewhere for business.

This review was modified by its author, Ignigena, on 1/18/09 1:09 PM.