I ordered from FlashMemoryStore.com which is the same as ComputerMemoryStore.com so I put the rating here. The purpose of my order was to provide extra disk space for my system for music, videos, pictures, etc.  
 
This order and my only other order before (97469) were both external USB hard disks. My most recent order was for a EXT-FW250 (http://www.computermemorystore.com/firewire250gb.html) which was supposed to have a Hitachi 250GB 7200 rpm 8MB cache disk inside, but instead it came with a Western Digital 2500BB-98DWA0 which I think is a refurb, and it only has 2MB cache.  
 
My prevous order was for a EXT-FW80 (http://www.computermemorystore.com/firewire80gb.html), and I am not sure of the specs besides being a Hitachi 80GB disk, but it contained a Western Digital 0BB-00JHa0 which appears to be some sort of "white label refurb disk". I suspect it has lower specs as well.  
 
When I ask their support about this, they tell me to send it back. They say they can't take any responsibility for shipping without insurance, but they won't cover it. However, after several queries, they completely avoid answering the question about why I am getting a refurn disk from a different manufacturer. I am posting this information to this web site because I am concerned they may be selling cheap refurb disks to unsuspecting customers. I think this is illegal, but who knows nowdays.  
 
I am not a satisfied customer. I am not even sure I am a customer since they didn't give me what I ordered.

Memory worked straight away. Same memory and manufacturer that came with the laptop.

One of the easiest online purchases I have ever made. Also website was great in telling what type of memory I needed as this computer is so old I had no clue. Thanks again

There is no invoice number, only order number, which I provided above. I purchased two 128MB SDRAM memory chips from Computer-Memory-Store.com on August 5, 2005. I received them on August 9, 2005, after nstallation my computer did not work at all. So I sent an e-mail to their tech support.  
after 24 hours, I received no reply, so I sent another then another, finally after one week, I requested an RMA number so I could return them. Still received not reply, so I sent them back U.S.mail return receipt requested ( which cost me $8.00 to send) The total cost of the purchase was $52.00, less $2.00 for insurance, so I am due back $50.00. I received the return receipt signed, so that shows that they received it. I also informed m,y credit card company. They inturn notified Computer-memory-Store.com about giving me credit back to my account. Instead of giving me the full $50.00 back they gave me only $42.50, with no explaination what they were charging me $7.50 for. My order show free ground  
shipping, and their site shows 100% money back guarantee. I am still fighting this, and my credit card compay is still looking into it. I am also notifing the BBB. I am writing this because I do not want to see other people get cheated, as they are doing to me, plus all the aggravation. I am 70 years old and cna not afford to throw money away.  
Myron Baron

This merchant sent me what I bought in the time promised. I had no occassion or need to contact customer support since the transaction was totally satisfactory and I would buy from this merchant again and would recommend them to others