This store is just plain criminal. Tried to purchase a Panasonic Plasma HDTV (TH-42PHD8UK) from them. They had me call to confirm the order, then proceeded to try and upsell me on everything (stand, speakers, cables, wall mount, extended warranty, etc.). This continued until it reached the point where they told me that the TV only had a 7 day warranty on it (despite their site saying all products have a full US warranty, which is one year's parts and labor in this case, according to Panasonic), and that the TV needed some weird proprietary power cable and it wasn't included (again, not true - check Panasonic's website and you'll see, of course, that the power cable is included). At this point, I cancelled the order. Stay well away from these guys (also known as bestpricecameras.com and jandkcameras.com).
Horrible service. Very rude. Sold me camera - called the next day and tried to sell me battaries seperate! When I refused that just canceled my order and hang out on me.
Rude, condenscending, and dishonest. My experience was this:
Someone called to confirm the order. He wanted to sell me memory first and gave me false information that only the high speed compact flash will work with the camera (there may be benefits, but it is not required according to the manufacture site) then he would not give me the storage capacity in megabytes but only in number of shots (which is going to vary according to resolution so this is not an accurate number, was he telling me low quality, high quality, I don’t know). Since he would not help me with the memory I said I would wait to get memory.
Then he gave me an attitude saying “well I suppose you want to be able to turn your camera on, since you don’t even want to be able to store photos I’ll just give you the cheapest option.”
I did not appreciate his condescendence, so I said I would call back about the order, he responded by saying “fine, the order is cancelled” and hung up on me.
They say it has a USA warranty and brand new. I do not believe anything they say. They do NOT mention if it comes with all the standard factory inbox accessories, like the battery and charger. I called Canon and they told me that they are not on their authorized dealer list. Then I checked here at "ResellerRatings.com" and saw a frightening poor rating on InfinitiPhoto.
I did not want a nightmare to happen with my Canon purchase. Luckily, being a cautious consumer, I had purchased my Canon XT with a temporary credit card number, and I quickly closed that temp. account before InfinitiPhoto could finalize my order. Next time, lets all be smart and wiser. Check here on dealers we do not know. Do as I did and create a temporary credit card account for the exact amount of your purchase. This is easy to do once you sign online at your credit card company web site.
Thank you all for your inputs, and I am glad that we can help each other by staying away from dishonest and sneaky online merchants.
Update: Today is Monday 11/28/05, 11 days since I ordered from this very disturbing, dishonest and crooked dealer.
I called them and asked them if they are an Authorized Canon dealer. They assured me that they are. They are fucken lying cause Canon USA confirmed to me that they are not.
I wrote InfinitiPhoto at least a dozen times, from different email addresses, asking them to tell me if the Canon XT package they sell comes with the standard accessories, like the battery, charger, cables and softwares. Those are always packaged and included in all USA models, which this store claims they sell. Would you believe I have not yet heard from these crooks. Not one email was answered. They do not want anything in writing to prove what crooked and dishonest dealer they are. If you call them on the phone they will lie to you. They will say anything to steal your money. You cannot prove what they said on the phone. That is why they will never reply to your email cause it is in writing and you can prove that to the District Attorney of what transacted between you and these crooks.
Bottom line is this:
InfinitiPhoto are crooks, liars and thieves.
Never, never, never deal with them.
Hope those bastards burn in hell till eternity.
I wonder how they sleep at night knowing how they cheat, lie and steal.
Shame on them
This review was modified by its author, johnusa, on
11/28/05 7:40 PM.
This vendor is committing fraud! DO NOT ORDER FROM THIS COMPANY. Please look at the many other customer comments Re: infinitiphoto. GOOGLE, how can you continue to support this company on your site!
Same old bait and switch. No battery or charger included abnd tried to upsell. WHen I said no, they tried to get me to buy the US warranty. NO where on their site does it say its GREY market. Buyer Beware. and They act like they dno;t care when you cancell an order. I guess there are enough people buying and taking their bull to keep them in business. I will only buy from stores that advertise in major publications.
these people are crooks. do not bother wasting you time with them. the advertise a low price for a camera body hopping that you'll order it and then they'll try to tack on $150 batteries that you can buy elsewhere for $10. If you don't order all there over priced crap for the camera, then after waiting many weeks they'll tell you we are out of stock on this camera after they have your credit card number. it's kinna funny because even though they say they are out of stock you can go back to the website and yes you guessed it, it's still there. i really do not know how these people can sleep at night. they are a bunch of scam artist. don't believe me, give them a ring and listen to the tone of voice of the person who answers the phone. they're rude as hell too. BOTTOM LINE, I KNOW THE PRICE LOOKS GOOD, BUT BY ALL MEANS DO NOT GIVE THEM YOUR CREDIT CARD NUMBER AND BUY FROM THEM. (they'll ask for it before they even quote you a price).
I thought I was getting a good deal, but I ended up cancelling my order, because I was badgered with $400 for a battery and charger and additional $700 if I wanted the English Version of a Camera. Then I decided to Cancel the order. Don't buy from here. Very BAD service and false advertising.
I placed a too-good-to-be-true order from infinitiphoto.com and then became alerted the next morning when their website seemed to have disappeared. I started looking around and found a disconcerting number of fraud reports and reviews for the company (and it's many incarnations) and became worried. I called their customer service line the next morning to check up on my order. Immediately I received the run around, being transfered to dead-end extensions and put on hold. When I finally got somebody to speak to me about my order the first thing he said was that there would be a delay because my shipping address didn't match my billing address. I told him that per the website, the alternate shipping address was listed on my credit card. His next line of attack was to ask me if I wanted a battery and warranty with my order...exactly what I was expecting to hear after reading other reviews. When I told him I wanted exactly what was in the factory sealed box advertised on his site, he responded that there were 7 different boxes made by the manufacturer. I responded that only one was listed on his site, and I wanted exactly what was listed. He said it came with a 16MB SD card, though the website says 32MB. Do I want a warranty? I want the USA warranty advertised on your site. I was flabbergasted at his next accusation. He asked "How many companies have you tried to order this camera from? My records show that you have been trying to order this camera from lots of companies of the past month." I replied "Excuse me? I'm not sure what your accusing me of, but that's just not true." Next, he tells me that he just received a message from his shipping department and the order is back ordered." I was actually glad to hear this has I figured it was my only way out of this crooked deal. I asked him to cancel my order...I think he already had.
I only wish I had found these reviews earlier so I wouldn't feel this foolish. Do not take your chances with these crooks.
Terrible experience. Heard nothing from them for 10 days, then received an email saying I had to call them. They didn't return calls for 3 more days. Finally got a hold of someone who tried to upsell me on a battery. Tried to cancel the order, but was told it couldn't be cancelled but that I could return the camera when it arrived (even though they hadn's shipped it yet!) DO NOT BUY FROM THIS COMPANY.
On August 10 I placed an order at the web store www.infinitiphoto.com for a Fuji Finepix F10 digital camera and I received, shortly after, the order confirmation on my e-mailbox
and the total was well below $300.00 . The day after I found a message from a representative of Infinitiphoto who kindly asked to be called back asap. On August 12 I called him back. I thought it was just a routine confirmation call. That it is why I was taken completely by surprise when he started saying that my camera came with a 20 minutes no rechargeable battery and without charger. So he suggested to get a rechargeable battery and a charger. "There are three sizes" he said. "Two hour for 49.99; four hours for 69.99 and six hours for 89.99" I don't know why I believed him long enough to accept the two hour battery with charger for 49.99. But something didn't sound right so as soon as we hung up, I went on the Internet and I did a little research and I discover:
1) There is only ONE kind of battery that goes with my camera and is called NP-120.
2) The NP-120 is included with the camera.
3) A separate charger is not included but you can charge the battery inside the camera just connecting the camera to the power.
So I called infinitiphoto right back to cancel the order of the extra battery and charger. Not even 30 minutes passed after my first call to him but he said that the order was already shipped and could not be cancel but I could return it if I wanted to. One more lie: the order was shipped 5 days later on August 17 as shown on the UPS tracking number details.
I got my camera on August 18. Imagine my surprise when I found in the package only the camera box with the camera and the accessory included and nothing else. No extra battery no extra charger no extra anything except the charge on my Credit Card: $ 481.49. So I called infinitiphoto and when I asked why the extra charge he told me that what I receive was the "Starter Package deal Fuji Finepix deal with 4 hour battery". The fact is that the only think I received was the new camera in its box with all the accessory that came with the camera. Nothing more nothing less. There are no other ways, size or package that Fuji makes for this camera: You get it in this box or you don't get it at all. He insisted that I got the "double whopper delux" and when I asked him why he lied to me about the shipping date and the batteries he started saying that I was silly and I did not make any sense. At that point I realize I was just wasting my time so I kindly terminated the conversation.I did not consider to return the camera since infinitiphoto.com has a policy of a minimum10% restocking fee on the returns plus shipping and handling are not refundable plus I have to pay for the shipping back. Since it is unclear how the extra charge has been handled in this scam, I could end up loosing $ 100.00 or more if I accept to return it. I am still fighting with these scummers but what is important is that my experience may help somebody to avoid this trap.
Purchased a digital video camera, 2 days after I get an email saying that they have to confirm my order. When you call they try to sell you accesories if you do not purchase the accesories some how the order gets delayed until you decide to cancel. Don't waste your time with this company.
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