I believe this is scammer website. I placed an order on 3 Dec. 07. Then I received an email telling me that they may contact me to adjust my order, including but not limited to tax and shipping. I called their 800 number to verify my billing information and my CC. I spoke to a person who was very rude, and gave him the information. I waited several months for the camera. I was calling every 2-3 weeks to check on the order. Then finally one time I called and a person asked me for the order number. After I gave him an order number, he said it is in back order and asked me if I want to cancel the order. Finally I cancelled my order after several trials to get a d800, d200 and other cameras from this site and thecameraprofessional site.
I knew this place had bad reviews but I wanted to try my luck. I tried to order by phone at first. After waiting about 35 minutes, I finally got someone. The dialog went something like this:
CSR: Hello? [starts coughing really loudly and puts me on hold] (I didn't have a chance to say anything).
...comes back after 20 seconds...
CSR: Yeah, hello?
Me: I was interested in getting a Canon - [he cuts me off and puts me on hold again for 30 seconds].
CSR: Hello? What do you want?
Me: I want to buy a Canon G9.
CSR: What else?
Me: That's it. Nothing else. [He starts before I can even finish what I said]
CSR: Sold out. Not available. [Hangs up right away].
So I tried ordering online since I figured he was lying. Then they call you to confirm. I gave the person on the other hand my order number. He says okay and then forwards me to an automated message that says they are closed and then gives their business hours. After that I emailed them asking to cancel my order.
These people are without a doubt the worst retailers I've ever had the displeasure of dealing with.
This review was modified by its author, Tops, on
4/22/08 6:31 PM.
DO NOT DO NOT ORDER FROM THIS WEBSITE!!!!!!!!!!oh my gosh!!!! I wish I had found this website before ordering with this company. Terrible is the only thing I could say. My order was wrong because I didn't clear what the order was for because I didn't realize another camera was sent to me. Same complaints: ridiculous waiting time with customer service, restocking fee over 20%, rude manager, took over 25 working days for my partial refund, and just the worst scam ever. If it looks to good to be true, it is false. Plan and simple. i also recommended this site to a friend . needless to say he had problems of backorder. He cancelled his order as a result. I was embarassed that I told him about this site.
WARNING! WARNING! WARNING!
I ordered a Canon 30D from Best Price Camera. It was listed for $409, which is a deal! Shortly after, I received an email that stated that the camera was on back order with no ETA. After a few hours, I began to think that this deal was too good to be true. I read the reviews on this site and was astonished at the negative responses! I quickly called my bank and placed a hold on my debit card. I am so glad that I found this site! Thanks so much for your help! I WILL NEVER BUY FROM THEM AGAIN!
I sent and email to bestpricecamera and asked that the order for cancelled and a confirmation provided. I hope that this is over!
This website is really shady and dishonest. I purchased a Canon Rebel XTi from their site. The Camera came with the 17-85mm lens for $669.00. In order to have the order process I had to call in and confirm the order. The wait on their phone lines is really ridiculously long. When I finally spoke to a customer service representative, I was told that the camera does not come with a battery or battery charger and that I would have to purchase it. The truth is, the camera does come with a battery and battery charger. The customer service representative then tried to get me to purchase a different lens for the camera (one that they sold for less on their site than the lens I was purchasing). He told me he would charge me the same amount, no extra charge. Then when he tallied up the total. The price was over $300 dollars more than what it should have been. He told me that that was the sales tax... which ends up being more than 30% sales tax. There is also a restocking fee that they don't tell you about and it's really impossible to get anyone on the phone. They also do not relpy to any emails send to them. If you want to purchase a camera, I suggest purchasing somewhere else.
This review was modified by its author, whatthep, on
8/19/07 9:15 PM.
I had the misfortune to find this company online. Their price was somewhat lower than Ritz Camera but not excessively so. I was not really suspicious. I ordered a Nikon D-40 camera kit (Adverised as: New, fresh and American packaged with US warranty) with 18-55mm lens and a 70-300mm lens along with some minor accessories. A couple of days later a guy called about my order and wanted to discuss upgrades. He sounded like a used car salesman and I was immediately put off.I should have followed my instincts and cancelled the sale then and there. I did not but was jotting down the prices quoted as we talked. He was upgrading my lenses, adding filters, upgrading the camera case, adding a 4 year warranty add-on and express shipping. The shipment arrived by express shipping...
When it arrived: "Gray market" merchandise, questionable if it's even new, no warranty, faked up copies of manual and software, Nikon laughed at me when I went to register it. The invoice only says "Deluxe package deal US retail package w/glass lenses" with a price. Individual items have no price listed. Oddly, the prices I jotted down are about $300 short of the total charged.
I would go hunt these guys down and bring charges except that I live in California and they are in Brooklyn. It would cost me more in airfare than I could recoup. Part of their planning, I suspect.
I have been shopping on the internet for several years. This has been only the second incident of a fraudulent vendor I have encountered. Both now have been New York merchants. I think I am going to add a criteria to my personal shopping habits that any vendor from the northeast, particularly New York is suspect. If enough people shun business there, perhaps they will clean up their act. I doubt it.
DO NOT, and I repeat, DO NOT deal with any of these websites. All comments regarding bestpricecameras.com and their other websites are all true. The salesperson was trying to tack on extra charges by selling me items that were already included in my purchase. Also, their salesperson must not have graduated past the 3rd grade because they couldn't add up three charges and give me a total. Then when I asked for a breakdown of the charges, he had charged me an extra $250 for nothing. At this point, I told him that I want to cancel my order and he hung up. Lucky for me, I had the phone number he had called from on my cell phone and when I tried to call back, the number was disconnected. I was forced to report my credit card lost so that they couldn't charge my card for any unwanted charges. I wish there was more I could do to warn everyone about these scam artists.
I really wanted this store to be on the level. Yes, I had read all the reviews, and knew I only had about a 1% chance of it being a good purchasing experience, but the price on the web site was so good I had to try it. I didn't get screwed by them, but I definitely feel slighted. After I ordered a Nikon D80, I received a confirmation email with the order number. Two days later I received another email from John Sawyer (Customer Service) stating "Please call me to confirm your order." Confirm what??? They already had my credit card number and most reputable sites would have considered my clicking the "submit" button on the web site as confirmation of my order. So when I call, he says he needs more information from me (3-digit code and another phone#). Then he says never mind, we are out of stock on that item. So I say then the reviews are right this is a scam store. He then wants to argue with me about me raising my voice. DO NOT SHOP HERE!! A reputable store would have emailed or called when I ordered that the item was out of stock, not had me call to confirm an order that they already knew they couldn't fill!!
I ordered a Panasonic PV-GS500 camcorder from this store because the price was very good. The website looked very professional and I didn't get suspicious. I should have known better! Luckily a friend told me to check the store ratings and I was shocked to find out that this store is a scam and even sells your credit card information! I went to the bank right away, canceled my credit card and closed my bank account. I also sent them an email to cancel the the order right away. So thanks to everybody who wrote a review. You saved me from a misery. I just don't understand why they can still do their business and nobody shuts them down! I don't want to know how many more people they will betray, especially now before Christmas! Something has to be done to stop them!
I too found this site at the top of yahoo when searching for the Sony XBR3 television I wanted. I found the price to be $500 less than any other site. So I went ahead and placed the order before doing the proper research. WHAT AN IDIOT I WAS.
I first became suspicious when I got a call a few hours later from a guy named "Ted" who confirmed my shipping/billing address. I just placed the order and filled that information in so why are they calling to confirm. Then he went into the pitch about a stand and cables and a warranty. A big sign that something was not right. I told him that I was not ready to make that decision yet (luckily this may have helped me because the order was delayed) and that I would call him back the next day to finish the order.
He said okay and after doing some research I realized that the television comes with the stand and that on their website the offered "free cables". When I called him back he said some bs about how the television from Sony is more expensive because it comes with a stand but that stand is not in the same box. I found that hard to believe but still did not cancel my order until I found this website.
Thank God for the internet because is saved me from dealing with this scam. I was able to cancel my credit card before they made a charge and called "Ted" back to cancel the order and he said "Fine" and hung up on me. I don't know for sure if they will attempt to charge my card but hopefully it will not go through as I cancelled it.
I will reiterate what everyone else has said, DO NOT BUY FROM THIS COMPANY. It is not worth the headache.
BUYER BEWARE!!!! Item advertised was NOT item sold. Low prices reflect stripped down versions of products. Final price was $600 more than advertised. Company relies on high pressure phone sales disguised as "follow-up" phone call. Claim to not charge until after shipping. Credit card was charged 4 days before item could be shipped, and still no guarantee. I canceled the order. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!
Ditto everyone else. I ordered a Panasonic PV-GS300 digital camcorder from them because it was a lot cheaper than anyone else. Too good to be true? Yes.
They called the next day and asked what kind of battery I wanted. I said it comes with a battery, and they told me it only comes with a one-time use battery, and that I have to order a battery and charger. Playing along, I asked how much it would be with the cheapest battery and charger. $580. That's way more expensive than the more reputable dealers charge. I told the guy to cancel the order, and he said something along the lines of "whatever." I then asked him if he felt good about his job, and he again replied "Whatever" and hung up on me. I called them before I ordered and asked if the camera was refurbished, and they said no. They also told me they're an authorized Panasonic reseller.
I recently made a purchase only to be told I had to wait for 6 weeks for the delivery. All this was made know after calling them more that 10 times and being put on hold or transfered to diff pple for not less that 30mins everytime. They have TERRIBLE and I mean TERRIBLE customer service. The'll simply hang up on you if he/she feels she cant help you.
STAY AWAY FROM THESE PEOPLE...
I ordered a Panasonic tv, model # TH-42PX60U, from this seller's website yesterday. I got an email from "Ted",whose email name was Dave, saying I needed to call back to confirm the order. When I called, he said this model needed a stand or wall mount. This model of TV comes with one intregal to the unit. I pointed this out, but "Ted" said I was wrong. He hung up quickly when he realized I was not going to be fooled. I called Visa to put hold on the charge but there had been no attempt to charge the account. I also talked with the antifraud department but apparently, unless there was a payment made it is not technically fraud. The other posts here had it right; this is not a company to do business with.
Update: 5/25/06
The order was canceled as previously stated when bestprice camera insisted no stand came with the unit. When I said it was pictured with the stand and comes with it in the same box according to all web accounts, customer rep. said "fine" and hung up. Several emails traded to confirm the order had been canceled were needed. This is a very shady opperation that preys on the unsophisticated by advertising prices too good to be true and upselling other "needed" items. Placed another order through PC Connection and although the TV is on back order, my experience thus far has been very pleasant.
This review was modified by its author, bk564, on
5/26/06 11:18 AM.
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