I've purchased two laptops from Rick and Gwen at ISTNC. I was desperately in need of the first laptop I bought from them, as an older laptop I had, bit the dust on Memorial Day and I was soon to be on the road for a few weeks. On Memorial Day, nonetheless, Rick took the time through their on-line chat vehicle to provide insight and guidance in helping me configure the Asus Z63 I purchased from them. I've been very pleased with both the computer and service I've received from them. So much so that when my fiance was in need of a laptop, there was no question as to who we would purchase it from. She just recently purchased a MSI 1012 from ISTNC and is very happy with her purchase. Rick and Gwen have been available and more than happy to answer any quetions we've had and to assist us with the intial operating system set-up.  
 
I highly recommend ISTNC. You'll find a company that holds customer service in high esteem and more importantly, won't try to sell you a computer that supercedes your needs. Rick was very candid and honest as he assessed my computing needs and made suggestions based on what made sense, rather than upselling me to more expensive components that didn't suit how I was planning on using my computer.  
 
Great integrity, top-level computing systems and genuinely nice people is what you'll find at ISTNC.  
 
Rob

I've spent the last couple of weeks looking for a Laptop on a budget. My last Laptop from a company, who shall remain nameless (rhymes with smell)was a total mess. I decided after reading reviews here and posting to a couple of laptop forums to check these guys out.  
 
I only placed my order yesterday and have yet to receive it (will update when I do) but had to come here and leave a rating about my experience with them to date. To date great customer service. The best way I can describe it so far is no b.s. involved. No offshore customer service, no wait times on the phone. They even changed something I noticed I didn't like about the system. So far very impressed. to be continued....  
 
Update: Received my Z71V a day early and am very happy. The system was very well packaged and in mint condition. Can't say enough good things about these guys.

This review was modified by its author, Gretz, on 10/9/05 10:06 PM.

Great Computer. Great company. I would highly reccommend them. Very quick to answer questions. And exceeded all my expectations

Awesome prices on some of the most solid units on the market currently. As a System Administrator I have to deal with system all day, and when it comes time for me to purchase new systems i want realiable units from a seller i can trust. To date, i have purchased 15+ (and counting) asus laptops from ISTNC with the kind of service you only WISH you could get in your local stores. They are helpful, courteous, and easily reachable by phone, email, or IM. Whether you are looking for a personal system, outfitting your employees, or deploying some new servers you can't go wrong with ISTNC!

This review was modified by its author, treyperrone, on 9/8/05 8:02 PM.

This is a great company that provides GREAT service. Even months after the order, they replied promptly to any questions I had about Laptop maintainance. After my AC Adapter broke and a email to them, they replied promptly and sent my a replacement. I love these people. I would definitely buy from this company again.

very very very highly recommended  
rick helped me out on a personal level and made sure i was satisfied in every way even though i'm just a college kid  
whether i had ordering problems, questions, switching orders and shipping addresses, rick made me feel like a special customer and made sure everything was convenient for me  
 
istnc is definitely the way to go

Excellent, quick, inexpensive. exactly the product I was after.

This review was modified by its author, uhootiphaiJ3, on 5/18/05 2:21 PM.

This is my second purchase from ISTNC, and I have to say... I wasn't surprised when I recieved the best of service. They make it so easy to buy a high quality product and get it to you literly within 3 days. When my bank account gets a little bigger... i'll purchase from then again :)

This review was modified by its author, Bahama.Llama, on 7/26/05 5:51 PM.

I bought an Asus Z71v from IST. Rick at IST answered all my questions quickly and knowledgeably. The company followed up through build, test, & shipping. Very good service at a competitive price!

This review was modified by its author, Djembe_Rob, on 4/23/05 3:38 PM.

A+++++++++++++++++++++++++++++++++++++++++  
 
 
I preordered the Asus Z70va at the end of June, and at the time Rick (the owner of ISTNC) told me I would receive it around early-mid August. As time passed, I spent a lot of time on notebookforums.com where many other resellers gave their opinion on this hot new item. The consensus was that Rick was wrong, and that it wouldn't actually come out until September at the earliest. Well, Rick stood pat with his assurance that I would have hit in time for school. Today is August 17th, and my baby has arrived!  
 
This is an amazing piece of equipment. I must say, it is pretty much perfect. Beautiful screen, fast processor, quiet, cool, great GPU, dvd burner, the whole shabang, all weighing in at ~6 lbs. Its really amazing. No dead pixels... just wonderful.  
 
Rick was amazing. ISTNC got back to all my emails literally within minutes, even on weekends. Rick changed my order multiple times when I decided I wanted different parts on a whim. He even credited me money back when Intel released a new processor and the old ones dropped in price, even though I had purchased before the price drop officially went into effect. Amazing customer service overall.  
 
The laptop shipped on Monday and I got it Wednesday morning at 9:30.  
 
HIGHLY recommended.