After placing my order I received a message to call and confirm, but the company was closed when I called. I needed the item right away so in the mean time I found it somewhere else and cheaper. On Sunday, two days later, James called me to confirm the order, but I was unavailable. When I called him back to cancel, I was told that even though I had not confirmed my order yet and it was not shipped, I had to pay 25% of the order for cancellation fees. When I told the gentleman,James, that I did not think that was good customer service, he became very rude, told me that it was company policy, that it's my problem not his and told me that they would charge my credit card anyway, and then hung up on me. This is not fair business practice and I will dispute.