Ordered Windows XP Professional CD full install with SP2 --- received the CD with product key for installation. Attempted to install on brand new computer and CD was defective and would not copy all files, message stating that file on CD was corrupt. Received RMA authorization and RMA number from Software Surplus. Returned defective CD via USPS registered mail with green signature return card affixed by post office to package. Post office was slow in delivering package, but package was delivered and signed for as received by Software Surplus and I received my green return signature card indicating acceptance of return in the mail. Software Surplus has ignored my RMA. I have emailed them numerous times with no response from them. I have attempted to telephone them several times and twice I got through to a message box where I left my name, telephone number, and reason for the call. They have not responded. They are ignoring me totally. Their website, softwaresurplus.com is still active on the web and they appear to still be selling software. They are located in Las Vegas, Nevada. DO NOT EVEN CONSIDER PURCHASING FROM THIS SELLER AS THEY ARE NOT HONEST AND IF YOU HAVE A PROBLEM THEY WILL KEEP BOTH THE SOFTWARE YOU RETURN AND YOUR MONEY.
