Let me start off by saying I didn't really want to do a refill to begin with, but my laptop is both old and rare, so I was unable to find a new battery that FOR SURE fit it. Many came close, but no one I talked to could 100% guarantee that a new $130 battery would work for me, and I was in a hurry. So when I saw that batteryrefill.com would overhaul my battery in 7-10 business days, I decided that was a risk worth taking. At least the battery electronics would work with the laptop.  
 
Ordering went easily enough, and shipping my battery to them was easy. They confirmed they received it on September 25th. After that, things went downhill.  
 
After 9 business days, I called them to find out the status. I had a trip I needed the battery for coming up in 3 days. I was told that unfortunately, they did not have the replacement batteries in stock, and were expecting a shipment "any day now." Needless to say I was somewhat upset by this, but you know, crap happens, so I let it slide and had to slink around a foreign country trying to find plugs to plug my laptop in to.  
 
I got back from my trip on October 15th, fully expecting to find a battery in my mailbox, and did not find one. I called again, and after several attempts where no one answered, I finally got through. They STILL didn't have batteries, but "we're expecting them on Friday (Oct 17)." Okay, my next trip isn't until November 6th, I can wait.  
 
The beginning of November rolls around, and I STILL have nothing. At this point, reaching them has become impossible. I sent them email. I left voice mail. Nothing. I then looked them up here and was like... Oh CRAP, there goes my battery and my money. I keep calling, and eventually get the same guy I got the last two times I was able to talk to someone. Seems competent, but after he reports that my battery was "in process" and should have been done already, he wanders off to talk to a tech and the phone disconnects. That's the last time I ever was able to reach anyone.  
 
All that said, however, I DID receive a surprise. On November 12th, I got an email saying my battery had shipped, and the next day it was in my mailbox. Color me surprised, after having read all these reviews. Naturally, I was still skeptical, and fully expected it to not work (or maybe not even have been worked ON).  
 
However, it does work, so I am barely satisfied with the company. They REALLY REALLY REALLY need to work on their communication. BBB has listed them as an F, and despite the fact that I did eventually get my product, I have to agree. It took nearly 2 months, when they claimed 2 weeks. If I'd gotten bi-weekly (or even weekly) status updates by email, I don't think I'd have been as frustrated.  
 
So, in summary, they ARE capable of doing what they advertise. However, it may well take a LOT longer than they say. Quality of their work is what one would expect--battery cases were not meant to be opened, so you can see where they used a Dremel and screwdriver. But once the battery is in the laptop, you cannot see it in normal use, so that doesn't really bother me.

I ordered a battery for my laptop on June 26,2008.  
Canceled the order the first week of July because they couldn't deliver until the end of August. The person I spoke to said "no problem we will credit your card for $79.00. I have since had conversations with several of their people promising my money back and four emails promising the same. Paypal resolution center closed my case in October and Discover Card rescinded my temporary refund today. I found this web site today and want to warn everyone that this company, if it even exists should be charged with theft.

I have been calling this company for a month to get my battery shiped. every time they say is being shiped in aa couple of days but I still dont have my battery. its been more than two months. AVOID THIS COMPANY they take your money but wont send you the battery.

Here's the story. I ordered a new laptop battery. It didn't come for two months. I got no  
unsolicited notification of any delay. After about two weeks, I sent an email and got a reply that  
it had been back ordered. After about two months I called and found out that the original shipment  
came in and was defective, so they were waiting for another. At that point they said the shipment was  
due in a few weeks. I decided to cancel and get a refund. This is where the real "fun" starts :-(.  
 
I placed the orginal order April 28th. It is now early November, and I still haven't gotten my refund.  
I call every 2-4 weeks since the cancellation. The first time they were baffled why I hadn't  
gotten a refund, but they would get right on it and I'd have it in 4 work days or so. The next time they said  
they were having trouble with credit card refunds (although they had no trouble charging me the  
very day I placed the order). They said the best way to get the refund was to use paypal. I don't have  
a paypal account, so I requested a check. I said if I decided to get a paypal account, I would call them  
before the check would be sent. After no check, I called and was told they were waiting for my paypal acoount.  
I noted that wasn't the agreement. They said paypal still would be best. Checks have to be approved  
by the accounting supervisor and signed by the CEO. The next time I got the same story about paypal, with the added  
information that the CEO was so rich, he doesn't come around much. The following call I was lucky, I got  
the customer service supervisor (Luis, x12). He would get this taken care of. The accounting supervisor wasn't there,  
but he found him at another office, and the CEO was with him. So a fax would be sent  
with the pertinent information, allowing a check to be written, signed and mailed. Still, here I sit  
writing this in Novemeber, wondering where my check is.  
 
Too bad I didn't check this site or the BBB site (which gives them an F rating) before I decided to buy.  
 
Ken H.  
 
Disclaimer - The data above is basically correct, although I may not have the exact number of calls right.  
However all the events happened (and more), in more or less the order stated.  
 
PS - If anyone from BatteryRefill reads this, it would be nice if you would send my refund. If you are  
more competent than those responsible for not sending my refund, you should be able to figure out who I am  
from the information provided above.

This review was modified by its author, kmh, on 11/12/08 10:49 PM.

DO NOT USE THIS COMPANY  
 
I have a Flybook that I want to put on ebay. It has a shot battery so I decided to get it refilled.  
 
A quick timeline:  
 
March 28th - placed and despatched order  
 
May 8th - email apologising for delay  
 
June 5th - battery arrived. It looks good. But it only charges to 49%. I charge/discharge over 20 times - only half the cells are working.  
 
Late June - I send back the battery for refill  
 
Nov 3rd (today) - my battery arrives back. It is badly glued around the edges and the contents so ill-fitting that I cannot even put it on my laptop to test it. The battery case is scratched and chipped (and not during transit, it was packed well).  
 
Just one of many disgruntled customers it seems. I don't know of any other alternatives, but I still can only recommend:  
 
DO NOT USE THIS COMPANY

My temper is running medium-high with Batteryrefill.com. This is the fourth battery that I have had them refill. The first three were OK, I only had to call a couple of times for status, but the batteries were returned within a month. It is now two and a half months since I have sent in the last one. I called two weeks after I got an email stating they had received it, and that they were waiting for parts that would be in at the end of the week… Since then, I have been calling once or twice a week about the status and get the response (pick one at random): 1) we are waiting for parts, 2) it’s being assembled or 3) it’s being tested and will be shipped by Friday. This morning I talked to Luis, the production manager(?) and he told me it was complete and being packed to be shipped today and that I would receive an email “shortly” with the tracking number. I called late in the day and got the usual answering machine, which I suggested that I was calling the Better Business Bureau and Merrill Lynch about credit card action against them. Within an hour I received a call from Batteryrefill wanting to know what my problem was and was told that the battery was still in “stage three” --- whatever that is (pick #1,2,or 3 from above). After I told him that I had called Eddie’s Cell phone and talked to Luis, he agreed that maybe they could ship it today so that I could have it on Friday --- we’ll see what happens!!! Phone numbers that work sometimes but are usually busy: 1-888-446-2788, 1-800-983-5008, 1-888-792-4357 or 1-888-331-7841 --- tech support is extension 2 and Luis the production manager is extension 12. Eddie’s (sales mgr?) cell phone is 909-268-8741 and he usually answers. You’d better use number blocking so they don’t totally ignore your call!!! Good luck!

I purchased a battery for my computer in November 2007. The battery broke apart in August and the cells fell out. I called them. Since then they have been difficult to deal with. They never sent the paperwork to send the battery back. My computer has a problem that won't allow me to be without a battery. They told me that that was my problem so I bought a new battery else where. I have spent 3 months trying to reach them to find out where my paper work is to see if they will honor the warranty. I get answering machines or stuck in a loop. There has been no response to my e-mails. The battery is now dead from sitting around. I did reach someone today and they sent me the paper work. The attitude of the individual I spoke with was very unprofessional. They were so professional and ease to reach when I first bought the battery.

DO NOT USE THIS SERVICE. It is either the worst business in the world or a complete fraud. Calling the support line does nothing. In dozens of calls I have never gotten a human. I've left messages but never gotten a return call. The emails (four) I've received indicate that the company is waiting for batteries to arrive or to clear customs. These messages are not be be believed. It has been nine weeks and the batteries have not yet arrived. DO NOT USE THIS COMPANY.

I’ve been looking for replacement batteries for my Segway quite some time. The Segway company discontinued Nimh battery packs in 2006 and started selling Li-ion battery packs only. A brand new NiMh battery pack was only about $400 in 2005, and I was able to get a pair of battery packs at $800. $800 still very expensive but they are now only selling Li-ion battery packs and the price for pair is $1700. They are unbelievably unreasonably expensive. I don’t think my Segway itself is not even worth more than $1700. It’s simply crazy. Anyhow, I found battery refill service from Ebay and I spoke to a sales person from the phone number posted on their ebay item (it’s not very common to find phone number from ebay listing as you might already know). I decided to try out their exchange service.  
 
They shipped me a pair of refilled battery packs and I received the package in about 2 weeks. I charged them over night and I tried on the next day. I probably rode about 30 minutes in full speed. I guess I have had been gliding 6-7 miles and I still had three bars remaining (third bar was not even blinking). I am very satisfied with the battery performance. In my opinion, battery refill service is an excellent idea in many ways. I saved over $1000 and the refilled batteries work much better than when they were new, exactly they advertised. They will also refurbish my dead batteries and send them to someone else for good use instead of me trashing them.  
 
I am thinking about doing refill service for my laptop battery and power tool batteries. I will probably have better idea when I try them out for laptop and power tool batteries. My experience was good one but it was for the Segway. I will keep update how the service goes with laptop and power tools.  

I ordered a battery for my Gateway laptop. I received a battery with return shipping label in about a week. I can tell the battery I received is recelled by looking at the seam on the side. It locks into my laptop no problems. Most importantly, it lasts very very long time. I am happy with their recelled battery. I am surprised that they have so many bad feedbacks here. I guess my laptop battery model is not part of their problem battery list, but I am not sure. If you have a Gateway M series tablet, I highly recommend this company. Other batteries? I guess you should call them first.

AVOID this company!  
 
I sent my laptop battery to this outfit in May 2008 for replacement of the Li-Ion cells. They confirmed receipt a few days later, and they promptly billed my cc.  
 
Next, I waited a couple of months. Not a single update - e-mail or phone. I finally called. I was told there were no cells, but that within two weeks my order would be done. Fair enough.  
 
More weeks went by. No notifications. I called a couple more times; as always, on hold forever and constantly got hung up on by their phone system, which shunts you into a voicemail box eventually that was mostly full, so it didn't even let me leave a voicemail!  
 
Finally I got a human. Still no cells. Still no change. Again - no updates of ANY sort ever. So I requested order cancellation at long last.  
 
They returned *A* battery to me a couple of days later. It wasn't even mine! It was someone else's, with their name on it!  
 
I waited two more weeks and called back, since my cc had not been credited yet even though they had promised this. I actually (eventually) got a human, who told me their accounting department refused to credit my cc because... it had been too long since I placed my order!!! Instead, they wanted a Paypal account for me so they could credit that. (Mind you, NOBODY EVER CONTACTED ME from this company to let me know this.) I said I do not have a PayPal account and certainly wasn't going to open one for their convenience, so they said they would mail me a check.  
 
Two weeks later now, and have tried to call them repeatedly to make sure check was sent. I have been unable to get a human; their phone system again either does not pick up, or dumps me into the generic voicemail box after an eternity on hold.  
 
This company is a NIGHTMARE. I will be disputing the charge with my cc company after trying for months to be patient and cooperative, but this company seems to have nothing but total contempt and dishonesty to offer. I recommend in the strongest terms that you avoid them like the plague they are.

This review was modified by its author, pelazem2, on 10/11/08 7:32 AM.

This place has went into the toilet. I had them refill a battery for me last year, they did a good job.  
This year, I sent the battery in and it has never come back. They ignore calls and e-mails. It is a black hole.  
Do not send anything to this company - they will ignore you and take your money.  
It looks like another company that cannot handle success. Too bad.

I don't know what is happening with this company. The only reason I sent my battery there is because in the past they were "good". I was very satisfied with the turn around of my old battery. The last one lastet 2 years, so I placed the order. As of all of you, this time they got my money, my battery, and I have a hole in my laptop (no battery). I called them, email them, and I am about to stop by the office (I reside in Texas, but I have a short trip to the Burbank area) to see if they exist or not. At the moment I went from a "extremely satisfied customer" to a "very disatisfied customer". I had more batteries to send, but lucky me I did not send for more. I paid the price for a new one since I never heard from them anymore.  
Now, on September 15 I was in Los Angeles and decided to drive by Battery Refill. I found the place, I spoke with the representatives and they seem to be having problems with Li type batteries. They promised me my battery back in the next two days after shipment (expected one) arrive. I have my battery two days later as promised. Again, they were having problems with the LI type batteries. Hopefully, they will be able to complete all orders soon. I used this company in the past and my orders were back usually in about a week, so I believe they were having some problems.

This review was modified by its author, texasoeb, on 9/23/08 10:47 AM.

On July 17, 2008, I ordered a battery cell replacement from eBattery at www.batteryrefill.com . I received, from them a paid shipping label, with which I shipped off my original laptop battery. Their website claims a 5-7 business day turn-around time from receiving to shipping. I had received an email from them on July 25, 2008, claiming they had received the battery I sent to them to be refilled.  
 
I originally contacted them by phone on August 14, 2008. I figured that given their quoted turn-around time, I should have received my battery back by then. When I called the merchant, I was told by an automated message that all their representatives were busy, and so I left a voicemail message. My call was not returned, though I did receive an email the following day.  
 
The email I received said that their shipment of battery cells had been delayed, and would arrive on August 23. It would take 3-4 days to replace the cells in my new battery, after which they would overnight mail the battery back to me. They offered me a refund at this time, but I consented to waiting.  
 
On August 29, I sent the company an email, requesting a status update on my battery, since I had heard nothing about the batteries being replaced, nor about my battery being shipped. To date, I have received no response to this email.  
 
On September 4, I once again attempted to contact the company, by phone. This time, I was again told all the representatives were busy by an automated message. When transferred to voicemail, another automated message said that the mailbox was full. So I was unable to leave a message.  
 
Since I can't even successfully contact the company, it seems like the company has taken my money, and now refuses to do the service they charged me for.

I have been waiting until April to receive my battery. I have been in contact with them every month and am getting the same run around as everyone else. I reported them to the BBB and i too will be seeking a lawyer.