Radioshack cancelled my order for an Altec lansing im600 without me knowing...until it was too late. No one even tried to help me. Our conversation below:  
 
Wrote: I already talked to one of your associates about this issue. I  
know the explanation of how my order was placed and canceled by some  
sort of discrepancy between the order and the warehouse. What I don't  
understand is that I tried to order this item 6 times previously but was  
told it was out of stock. Another time I was ordering it and by the time  
I placed the order I was told it went out of stock. So I know, for a  
fact, that an order cannot be placed unless an item is in stock. So I  
was told my order couldn't be filled because the item was out of stock,  
despite COMPLETING an ORDER, BEING TOLD it was IN STOCK, and RECEIVING A  
CONFIRMATION E-Mail. I am upset because these were christmas presents  
and now the sale is over AND NO ONE at radioshack is willing to help me!  
I think this is ridiculous and I can't help but feel like I'm being  
swindled somehow. I want to know what can be done to fill my order for  
the price I actually ordered it for. I know it is available now for  
$150. I would like it for the price I ordered it for. I want some  
CUSTOMER SERVICE, where someone actually helps me instead of giving me  
an excuse that is of no benefit.  
 
According to your website orders are cancelled for (2) reasons:  
1) Cancelled on 00/00/0000 due to invalid order information If an error  
occurs during the order authorization process it first goes into  
suspension while we attempt to reach you for verification, and then it  
is cancelled. Once an order is cancelled it cannot be processed and must  
be placed again on our website in order to proceed.  
 
2) Cancelled on 00/00/0000 due to invalid payment information Due to  
missing or invalid payment information, your order was cancelled. Once  
an order is cancelled it cannot be processed and must be placed again on  
our website in order to proceed.  
 
My order being cancelled was NOT MY FAULT, but I am being penalized. If  
your warehouse has a mix-up, why do I lose my order? As a known company  
fairness and customer satisfaction should be the goal. I hope you can  
take care of this issue for me.  
 
Thank you,  
 
RA  
 
Their WORTHLESS Response:  
 
Thank you for contacting RadioShack.com.  
 
We apologize, but according to our records, your order was cancelled  
because it was out out stock not because of a processing error. We  
regret if this has caused you any inconvenience. We operate a real-time  
inventory system that updates the content of our website twice a day.  
Your order was received and processed before the site was updated to  
reflect the change in inventory. Unfortunately, your order could not be  
fulfilled.  
 
We are unable to provide a time frame of when we may receive more of the  
merchandise in our warehouse.  
 
Again we apologize for the inconvenience.  
 
If you have additional questions, please visit our online Help Desk.  
Thank you again for contacting us.  
 
 
Sincerely,  
Chris B  
Customer Service  
RadioShack.com.  
 
Thank you Radioshack for being a complete waste!! I hope you go out of business.

Initially, it seemed that the order was going to go through without incident. I received an order confirmation within hours. From that point on, however, my order got stalled with seemingly no way to find out status. The order status changed to "Item(s) located in stock" and remained there for two weeks. After several e-mails to Support, I eventually called their 800 number (which was also unpleasant to navigate) and "attempted to" cancel my order. Time will tell if it arrives, or if I get charged for it.  
 
Overall, a very unsatisfactory experience.

I saw Acer Aspire 5102WLMi NB PC for $699 at Radioshack.com and decided to buy it cause it was a decent price for Dual core Turion processor laptop. Web site had description of this computer same as on Acer's web site. On the next day after I submitted my order I went to their web site to check it, and I was surprised that description has changed to some crappy Acer Celeron processor (model: Acer® AS3690-2258) but my oder still had 5102WLMi so I was calm and realized that they just misspeled model and description on the web site. I still expected to get my Dual-Core Turion laptop, but instead I got this crappy Acer® AS3690. My order confirmation email, shipping confirmation email shows that it should be Aspire 5102WLMi NB PC but they shipped cheap Acer® AS3690 insted. Very, very, very bad and unprofessional service. I would never buy anything neither from Radio Shack store nor their online store and would not recommend it to anyone if you don't want to mess with crappy and unfair service.

Bought an antenna from RS and it would not work properly. Sent an email to RS "customer care" and got an immediate reply that they would reply within "next 24 business hours." Days later, I called their office and after negotiating their myriad of choices made it to a human. They were clueless about products AND customer service. I guess if they have what you want and it works, you MAY be ok, but hit a hitch and you are out of luck. Charging back thru AMEX is my only option at this time.  
 
Note: Their "prompt" reply NEVER came!  
 

Radio Shack On-line are completely incompetent. They lost my order, then they double ordered, shipped the wrong items, charged my credit card an extra $400, and 2 1/2 months later I am still waiting on a credit from them. When the packages were delivered the delivery man said it is very common to have problems with them messing up orders. I will never ever purchase from them online again!!

Order was never delivered because of radioshack misprinting address in shipping (FEDEX) label. Emailed them when I found FEDEX tracking status as "Incorrect Address Exception". Did not receive any reply. Called them and asked them to correct the address. The reply was that they wouldnt correct the address after shipping out and I need to wait for the items to be returned for the refund!..  
 
Its been 11 days after the order. One of the 2 items in this order has been already received back at radio shack 2 days ago. But I have not received any refund.(They charged each item in order as soon it was shipped). The other item is stuck some where with status "Delivery Exception" (as found at fedex tracking) since 8 days and neither being delivered or returned.  
 
I alreday wasted several hours talking/emailing both Radio shack and fedex support. No resolution yet. Radioshack customer support number is hard to reach and emails are not replied in time even if you email multiple times.  
 
RadioShack failed to deliver this order.And they are expecting me to risk my money until they find and get the item they misplaced themselves!.  
 
Now i am proceeding with dispute with my credit card & bank.  
 
This was my first purchase at radio shack.. I would never buy from them again!

This company advertised a doorbuster deal to get last minute christmas shoppers in the door right before christmas. It was a personal DVD player for $130 that was free after rebate with two rebates. Unbelievable, maybe. I called the number on the rebate forms and confirmed they were valid. I then bought the player. The cashier even confirmed the promotion. Now, I find out from a news story that RadioShack is refusing to honor one of the rebates. They say it was a typo.  
 
Well that was some typo,  
--It was advertised free after rebate on their website  
--their website advertised two rebate forms  
--both rebate forms had unique promotion numbers  
--both rebate forms had complimentary requirements (implying that they were meant to go together)  
--the cashier confirmed the promotion  
--a call to the 888 number on the rebate form confirmed the rebate requirements and that they were both valid  
 
On top of this:  
--the players have a major bug that prevents regular movies from being displayed correctly  
--many of the players in the store were obviously used and returned  
--I already gave the player away as a gift and I feel real awkward asking for it back so I can return it  
 
My recommendation is avoid this company. Any company that advertises a rebate and then "cancels" it after you bought the product and mailed the rebate forms in, will stop at nothing to deprive you of your money and keep it.

I purchased a DVD player with two valid rebate from their site(one with the original UPc and one with copy of UPC)Only to find out a week later they they will honor only one rebate with original UPC and not the other one. Now I am holding the product without the UPC because I submitted that for rebate. And I can not return it or if I did the return will be less for the amout of rebate which I may not even get it because I returned the product. So now I am out $129 and holding a product that is not worth the amount I paid for excluding the rebate amount. What a rubbish company to do business with who can not honor their own advertised offer to millions of customers.

I ordered a Madden NFL 06 for Game Cube based on the web site showing that the Item was "In Stock" However it turned out that the item was Not In Stock and when I tried to cancel the order I was told I could not cancel. The item eventually was given to the shipper on 12/18/05.

Very good experience with radioshack. Have good deals at times. All hassle free.

On Dec 23, 2005, one of the busiest shopping days of the year, just two days before Christmas, RadioShack.com released a promotional product Axion Personal DVD player on their website advertising with the price -$5.01 after two rebates. The purchase price is $129.99, and there are two rebate forms linked, one for $65 and the other for $70. I went to the local radio shack shop, getting 4 of these products (rebate limit 5 products). The employees of RadioShack store confirmed that both of these rebate are valid before they checked out these items for me.  
 
To make sure that both of rebates will be honored, I called RadioShack Rebate Center at 1-888-326-6188 twice on Dec 23, 2005 before I cut the UPC for rebate purpose. Both representatives of the Rebate Center confirmed again that both rebates ($65 and $70) will be honored.  
 
On Jan 5, 2006, I communicated with RadioShack customer service about the $70 rebate via email at customer.relations@radioshack.com again, and got reply on Jan 9 from RadioShack representative Susan Davis. This email overrode all the previous confirmation about this rebate and claimed they will not honor the $70 rebate  
 
Based on the above experience, this disputed issue is about false advertisement, not rebates. It seems this is a classic example of a “bait and switch” sales tactic two days before Christmas.

I went to the RadioShack store in Latrobe, Pa and I inquired about getting another cell phone as an upgrade. My husband and I have been loyal customers for 23 months with verizon and I was told that an upgrade would be totally free on 2 phone models. We chose 2 Samsung "free" models and decided to add an additional Samsung "free" phone and line.  
 
We were assured that these phones would be totally free by two different employees at the store multiple times. " Yes, you can take them today for free. It will not cost you a thing." we were told.  
We initiated the sale and signed the contract.  
 
The store manager then came over and said, "that promotion ended yesterday. Didn't you know?" to the young girl doing the sale. The girl then informed us that 2 of the phones would be $50.00 a piece and the extra phone and line would be free. We would receive a rebate in the mail. We were then told we could not cancel this as we signed the contract and would have to take the extra phone. The "promotion" ended yesterday on the other two.  
 
To top this all off, our phone numbers were already changed to the new phones. We asked to switch them back to our old phones as we were not going to be a party of this obvious scam and plus did not have an extra $100.00 at this time to buy them anyway. We returned home with both of our cell phones inoperable. We called the store and it was closed!  
 
I called Verizon the following morning to activate my phones and was told the activation was not even attempted! No doubt to pressure us to buy these phones. We were at the RadioShack for an hour and a half for absolutely nothing.  
 
If RadioShack is a reseller of Verizon they should know what you are selling and what the costs would be. This was an obvious bait and switch tactic. I am appalled that they did this to customers and so brazenly.

This review was modified by its author, Vlad335, on 8/8/05 3:49 AM.

Long story short.. I bought a defective Radio Shack brand laptop charger which fried my Armada M700 the very first time I used it (Voltage Converter Board - 235375-001). The manager claimed that the charger could not damage my laptop (disputed by HP support) but that he would have it fixed for free to "save face." Two months later I picked up my laptop; unfixed. I was told a number of conflicting things in the many phonecalls that I made including 1) the charger could not cause damage to my laptop 2) they would replace the voltage convert board 3) they had replaced the voltage converter board and it wasn't the problem so, it must have been a coincidence that something else went at the same time I used the charger so, you're out of luck (local manager) 4)the voltage converter board was not replaced and the laptop was only diagnosed (I got this from the service manager at the service center) 3) local store managers don't have the authority to authorize "free" repairs (told to me as I went up the chain) . People I contacted in regard to this were: David Schreckenberger (service center 800.867.3783), District Manager Dana Stone 770.925.1110, Elsom Eldridge 770.730.0453, Sherry Curry (Divisional VP) 817.415.3011.  
 
In the past I've experienced knowledgable and friendly sales people at Radio Shack. Radio Shack is the best place to find oddball fuses for my amplifier or RJ11 cable ends. But, as a result of my extremely negative experience with their management, I'll never shop there again. I'll find what I need online.