I rarely walk into the store let alone buy online but on may 1, 2009, i purchased a VtechŽ Disney Princess Carriage Laptop™ for my god daughter. they were a little slow in shipping out the items, but did provide shipping confirmation via email and the item did arrive on time by ups. item works great for the sale price they had. Though i would say their shipping is much higher than other online places for same item.

Ordered batteries. Within 7 days recieved the correct batteries. The batteries are Lenmar brand, which are OK. No problems.

This review was modified by its author, Rusting Away FLA, on 1/12/09 3:56 PM.

I have read some of the reviews after the facts, that is, I had bought a ipod dock, Altec Lansing IM600, for one third of its original price of $149.99, new (by the way, that little boom box is quite amazing, of course nothing comparable to a Bose but it does a decent job in reproducing sounds, to the ears of a non-audiophile, like me). I am glad I did not read those reviews because I'd have hesitated in buying from Radio Schack. My experience with Radio Shack was excellent. I was supplied with a tracking order #, which I received within hours of placing my order. Shipping was free, and standard, ground delivery. I placed my order on the 17, and it was on my door, FedEx, on the 20th! Now, I would invite anybody to tell me if that is not excellent service, especially when Chicago was blanketed with iced roads, and sub-zero temperature, with myriad of road accidents.  
Will I buy again from Radio Schack? A definitely, resounding yes!!

Good customer service. They actually know their products. Good prices.

Great service. Ordered on a Monday, shipped on Tuesday, arrived on Wednesday. Product arrived in excellent condition. Amongst the best online shopping experiences I've had. Would definitely shop here again.

I placed another order on 08/19/2006, the item was in stock and I received it on 08/25/2006. I have placed several orders online with Radio Shack and have not had any problems. The items were in stock and were shipped quickly. The last order I placed on 07/02/2006 was shipped 07/03/2006 and it arrived on 07/05/2006 from Texas to Georgia. That's not bad since it includes a holiday.

This review was modified by its author, P345PR_AR15, on 8/26/06 2:41 PM.

I ordered an X-connect PSU from Radio Shack with a rebate for $40 from RS, no problems there, and a $50 one from www.onrebate.com. The OR rebate was denied because I put down to have it sent to a different place than the order was shipped. This was because I am a college student and would no longer be at college by the time the rebate would come in. OR was no help after several calls and e-mails so I decided to give RS a call. I talked with a lady from there, and after several e-mails and much help from her, OR finally agreed to send the rebate.  
 
I couldn't be happier with RS's customer support and I don't see how these previous reviewers had such a hard time.  
 
If you're hesitant to buy something because of the previous review, don't be. Radio Shack has great customer support, which, amazingly, is still based in the U.S.

Very good experience with radioshack. Have good deals at times. All hassle free.

Radio shack came through for me. I needed a 220k ohm resistor and some micro jumper leads for a vcore modification to the Epox 8HKA+. The order came fast and shipping was very reasonable. The packageing was fantastic too. I never really liked Radio Shack before but now I will use them.

The order process was easy enough. Got confirmation e-mail & tracking # when expected.  
 
However, product was damaged. (Looks to be a return)  
 

Ready to purchase mp3 player for 4th July trip 2wks ago but out of stock. Was put on notification when available. Received e-mail that item was back in stock. Placed order with involce stating IN STOCK 2-3 bus days. BUT received e-mail later that said it was canceled due to my information provided not being correct, went back to review invoice and all information IS correct. Returend to their web site only to find it is OUT OF STOCK. I am sure that was the real reason, an inventory system that is not capable of real time stock status so inconvienced 100s of people placing orders for non existant items. I will not waste my time with Radio Shack again.

Radio Shack spent two weeks advertising this as a new unit. It is not, it is a demo unit. They are coming with different firmware versions and suspect warranties and availability of map updates. Basically, Radio Shack ran a scam for two weeks. I ordered one unit. Then I got a refund. When I called back they told me they had new units and shipped me another. It was also a demo unit. They insisted that it was not a demo unit. Now they are saying that they are new units mistakenly marked "Demo." But look Radio Shack itself is listing these as "(Demo)'s" now.  
 
Buying from Radio Shack is a big waste of time, they are likely to send you something used and hope you don't return it.

I bought an Axion portable dvd player so that i could watch movies on a long road trip. The device played one movie, then stopped working.I found a Radio Shack in Colorado Springs and took the player in; they confirmed it was not working and kindly switched it out for a new one. I haven't had occasion to try using it again til now, and this second one is now not working either. I took it back to the original store with my receipt. They had zero sympathy, since i had not purchased a service plan or replacement insurance. WHO buys such a plan for something that costs $69.99? So, I let them know that it will be last time I set foot in one of their stores, and I mean it. I could understand if it broke after having it 6 months or a year, but this product was a "lemon" from the start. No wonder it was on sale.

Radioshack cancelled my order for an Altec lansing im600 without me knowing...until it was too late. No one even tried to help me. Our conversation below:  
 
Wrote: I already talked to one of your associates about this issue. I  
know the explanation of how my order was placed and canceled by some  
sort of discrepancy between the order and the warehouse. What I don't  
understand is that I tried to order this item 6 times previously but was  
told it was out of stock. Another time I was ordering it and by the time  
I placed the order I was told it went out of stock. So I know, for a  
fact, that an order cannot be placed unless an item is in stock. So I  
was told my order couldn't be filled because the item was out of stock,  
despite COMPLETING an ORDER, BEING TOLD it was IN STOCK, and RECEIVING A  
CONFIRMATION E-Mail. I am upset because these were christmas presents  
and now the sale is over AND NO ONE at radioshack is willing to help me!  
I think this is ridiculous and I can't help but feel like I'm being  
swindled somehow. I want to know what can be done to fill my order for  
the price I actually ordered it for. I know it is available now for  
$150. I would like it for the price I ordered it for. I want some  
CUSTOMER SERVICE, where someone actually helps me instead of giving me  
an excuse that is of no benefit.  
 
According to your website orders are cancelled for (2) reasons:  
1) Cancelled on 00/00/0000 due to invalid order information If an error  
occurs during the order authorization process it first goes into  
suspension while we attempt to reach you for verification, and then it  
is cancelled. Once an order is cancelled it cannot be processed and must  
be placed again on our website in order to proceed.  
 
2) Cancelled on 00/00/0000 due to invalid payment information Due to  
missing or invalid payment information, your order was cancelled. Once  
an order is cancelled it cannot be processed and must be placed again on  
our website in order to proceed.  
 
My order being cancelled was NOT MY FAULT, but I am being penalized. If  
your warehouse has a mix-up, why do I lose my order? As a known company  
fairness and customer satisfaction should be the goal. I hope you can  
take care of this issue for me.  
 
Thank you,  
 
RA  
 
Their WORTHLESS Response:  
 
Thank you for contacting RadioShack.com.  
 
We apologize, but according to our records, your order was cancelled  
because it was out out stock not because of a processing error. We  
regret if this has caused you any inconvenience. We operate a real-time  
inventory system that updates the content of our website twice a day.  
Your order was received and processed before the site was updated to  
reflect the change in inventory. Unfortunately, your order could not be  
fulfilled.  
 
We are unable to provide a time frame of when we may receive more of the  
merchandise in our warehouse.  
 
Again we apologize for the inconvenience.  
 
If you have additional questions, please visit our online Help Desk.  
Thank you again for contacting us.  
 
 
Sincerely,  
Chris B  
Customer Service  
RadioShack.com.  
 
Thank you Radioshack for being a complete waste!! I hope you go out of business.

I purchased 2 cameras from radioshack.com. The deal said that there is a $50 Mail-in-rebate on the camera.  
After the order was placed, when I opened the MIR form, it said that the MIR was applicable only if I purchase a printer alongwith a camera. So I immediately called the Customer Service number (1-800-843-7422). Their representative "confirmed" that I was good and I can ignore the online MIR form. He said that I "need not" purchase a printer. Also he said that I'll receive a MIR form alongwith the package and I should send that form and not the online form.  
When I received the order, there was no form inside. So I called Customer Service again. Now they said that I should have purchased a printer and that my order was not valid for MIR.  
By now, I had already gifted the camera to someone:-(  
Radioshack refused to own their customer service representative's mistake. I even talked to their supervisor (Mike - Emp No 73718) and he was rude and not willing to help.  
I am not doing any more business with Radioshack.  
ALL - BE CAREFUL OF THIS STORE.