Customer services call waiting too long. Keep transfer to other contact person and in between nobody knew what is going on.  
Return order it is very bad process and take too long. I had return order with Rockauto.com was very fast and very easy. Rockauto.com will send the RA number and return label right away. When they received the notify return shipment, they ship out right away the replaced item for me. Autopartswarehouse.com could not do that. I have to wait three days just to get the return label, I have to reorder the item again. I have to wait for the refund the first order item. This is wasting on my time and the Autopartswarehouse to order and reorder the same item. Also, the Autopartswarehouse.com have too much ads on their website. This is not right. I visit the website to buy auto parts, not get them free.  
No wonder the quality control is very very bad too. The waterpump I ordered was new Graf, but inside the product box is a used one with the Meyle made. The coolant is still in the pump, and you can see the oil and rust on the pump. Missing two orings come with the pump. This situation can tell me that how bad is business practices and services from Auto Parts Warehouse.

they got me the part very fast

I was very pleased with the availability of the item I needed and was extreemly plesaed at how quick it was delivered. Some places take up to three days to process an order. I wpuld not only come back as a customer, I will let as many people as I can know of the survice I was given. Thanks.

everything fit in the car

Recently I bought two headlight assemblies and one sidelight assembly from Auto Parts Warehouse. They had (hands down) the best prices from my research. One of the 3 items arrived damaged. I called, expecting to have to fight my case, but was surprised to find someone who listened, sympathized and apologized, and offered immediate resolution which they were true to their word for. The other parts were terrific in quality and I couldn't be happier. I will definitely keep their email in my files and order from them in the future. Satisfied customer.

I was looking for brake pads for my car on the Google. I found this website. It took me less than 5 minute to find the right brake pads. I compared the price with other internet stores and this one had the best price. In 3 days after the competing the order I've got my pads by FedEx just on time. I strongly advise this site. Easy and fast. Nick G., Brooklyn, NY

ordered tundra a/c knobs recieved gm a/c knobs currently trying to get a refund which is a hassle

This is the second radiator I ordered from Auto Parts Warehouse and each arrived within a few days, with free shipping.  
Both radiators were the exact fit and the price couldn't be beat! Great prompt service,free shipping, best price, exact fit. I will recommend this site to everyone.

This review was modified by its author, Hank222, on 10/25/09 9:43 PM.

I have not recieved all my order. Where is the side mirrors I ordered.

The service, shipping and cost was very good. However, I am quite disappointed in-as-much as I ordered 2 new headlight assemblies for my Hyundai SantaFe. Although I did receive them both, they are different brands - NOT from the same manufacturer. Now I have two headlights that are similar, but different! One would think that when ordering a "pair" from a company they would send two parts manufactured from the same company!

excellent parts and fast shipping..thank you

Easy navigation of the web page. Product arrived promptly. Would strongly recommend this retailer to anyone.

Part came quickly and as described. Good price and delivery.

Unsure of what to do to fix my 99 Suburban truck door handle, using Google displayed sufficient results indicating that my problem was widespread. Once learning the part I would need, the Google results showed AutopartsWarehouse.com probably had what I was looking for, and the rest was a cinch. The AutopartsWarehouse.com site was well informed as to what part was compatible with another. Because the navigation in the site, and because purchase was simple and direct - I did not attempt to look for another website that might save a few dollars. The AutopartsWarehouse.com web designer should be commended, the website is efficient and to the point; it says: Yes, we have the part you need and yes, we're sure it's the one. My order arrived in just a few days with the correct part. Another 30 minutes and my door was working good as before. Thank you, AutopartsWarehouse, for helping minimize the time spent on a door; and thank you, Google, for providing me with the exact information I needed to solve my problem.

I just wanted to say that the service I received was fantastic. I order the part on a Friday and the part came on Monday. It took 10 minutes to install. I saved over $90 ordering from here as opposed to the local auto parts store. I would 100% use APW again. Thanks again.