FIRST AND LAST TIME I will ever deal with this company. Ordered two new headlamp assy.'s for an 02 Ford Focus and one was defective, or missing a part on the inside of the housing that holds the reflector in place. This was not A.P.W.'s fault it was DEPO's , the assy manuf. No big deal I thought I'll just send it back. The return process for APW was rediculous and very time consuming. There were about ten instructions that had to be correct for the return to be accepted by them, ex putting the part and its orig box inside of another box and writing a return code in black in a certain location on that box, only sending through fed-ex, all in all HORRIBLE EXPERIENCE.
And it took the returns dept fifteen emails back and forth for them to put the right part # on the return slip. And dont try calling the return # they give because no one will ever answer. BOO A.W.P. and your customer service. Just hope what you get is right the first time. Also the part cost me $145.59 and it cost about $12 for the whole new box deal, but either way they only credited me $140.12 to my acct. No idea why I got shorted but its worth it to never have to deal with those people again.
Unstisfied Customer
This review was modified by its author, bassmechanic71, on
10/22/09 1:02 PM.
I thought this site was great. I found what I needed with ease and the part came to me nice neat and packaged. I would purchase other parts from this site.
The parts ordered where easy to instal and the shipping, free and fast!!! Will definately order from here again and would recomend this web site for all your parts needs.
To Whom it may concern,
I recently purchased a set of Cool-Vue out side mirrors from Auto Parts Warehouse for a 2000 Toyota Camry, and I am very pleased with them. The delivery was prompt, and there were no shipping costs.
Thank-you,
John Backa
Item arrived well packed and clean. Installation was no problem - fit according to specs. And, I proceeded to make a 12 hour trip to Atlanta from Orlando and back, no problem. No problems on the highway, no problems in traffic.
Auto Parts Warehouse was a pleasure to deal with. I wanted to order from local parts stores, but they either needed a few days for the parts to come in, or could not get the parts and referred me to the manufacturer. My order was placed on line and received in two days. One of the parts that I ordered was out of stock and the invoice suggested to call their toll free number to see if another brand was available for purchase. When calling, the representative was courteous and knowledgeable and I was able to replace the out of stock part and that one was at my home the next day. Good company to deal with and the prices were less than the auto parts stores and much less than a dealership.
The ordering process was quick and easy!My only issue is that I ordered two items together,got a tracking number,then when the ordered arrived i only had one item!I had to call the company to find out the second tracking number and that it would'nt arrive for another four days!Which my second item still has not arrived.
Purchased a headlight assembly for 1996 Jeep Grand Cherokee. Rapid shipment; received in a matter of days. Received exactly what was displayed on the web site. Saved $80.00 than if I had purchased from the dealer. Product worked. Extremely satisfied with this transaction.
Easy site to navigate & order from, but HORRIBLE customer service. I ordered brake pads & rotors for my 99 Acura TL. The website stated that they had everything in stock, so I placed an order. Four days later, I received the rear rotors, but not the front rotors or brake pads. I tracked the package which indicated that the pads were delivered, but I had not received them. I called Customer Service, & advised them that FEDEX delivered the pads to the wrong address. Instead of tracing the package Customer Service argued with me. Finally they agreed to trace the package. Called the next day, they did not trace the package, but Customer Service agreed to send replacements. They never came. Called back to Customer Service for the 3rd time and asked for a refund on the brake pads. So far nothing has been credited on my account. I ended up ordering the brake pads from Tirerack.com. To top it all off, the front rotors naver came either-they didnt have them in stock. Go figure...I am going to dispute the charges with my credit card company. Do NOT order from this company!!!!!!!!!!
