I was sent a dispatch email the same day I placed the order (Mon). As they were sent 1st class I was a little worried when they had not arrived by Fri. E-mailing Chillout games I was impressed with their quick response and the knowledge they had - they told me when they would be able to report the parcel lost to Royal Mail and what I could do until then. This was all phrased in a friendly manner. The parcel 'arrived' Friday afternoon - though I was unaware as I was at work. I collected it Saturday & the posting date on the stamp matched the dispatch date I was given.  
Despite Royal Mails delay, I have found Chillout Games to be friendly & professional - with what would have been a very quick delivery (without the Royal Mail strike backlog). They seem very willing to help the customer solve problems without being accusing, condescending or making you feel like you are making an unnecessary fuss.

I'm very satisfied! The game I bought is like new; excellent packaging and instruction booklet, no one single scratch on the cd surface. It works perfectly. I received it in my mailbox in Italy in 6 working days from the order by air mail. Alberto  

Very fast service. I will definitely buy again from this store.

easy to order, good prices, free postage and game arrived next day - excellent service.

does exactly what it says on the tin, excellent service

Item was exactly as described. Well packed and delivered promptly.

I will be using chill out games again, a very fast and friendly service, plus e.mails to confirm each step, thanks paul i rate you as a great site.

Good item looked and packaged as new.  
Arrived in time for xmas.  
Great price as well.

quick and hassle free game arrived nextday would use again keep up the good work.....enough said

ordered two games which arrived 24 hours later. very fast service, and the games are as new. very pleased and glad i found this company. will be useing them again. highly recommended. thankyou.

Had the game title that I was looking for (quite rare) and at a reasonable price.  
Arrived very quickly, overall I'm very pleased with the service.  

Very good price. Quick delivery. Well packaged even though there was no charge. I would recommend this company to anyone and I will buy from them again.

Excellent communication, fast delivery and excellent product. Thank you

Excellent price and delivered quicky. A friendly efficient service. Recommended

Grest choice of games  
games arrived very swiftly by 1st class post as promised Happy with the service