LanLabs is an exemplary company, professional, with integrity in their dealings with their customers. I have not had better customer service from Doug and rely on his expertise for my workstation. He could have sold me an overpriced workstation, however he sold me exactly what I needed.  
 
LanLabs has even coordinated the delivery of my workstation with my return home from my vacation. I have been an on-line buyer for years and have never been treated with as much respect and concern than LanLabs's customer service. The workstation that I ordered has not arrived yet, however I have faith that Doug and his team will come through.  
 
They have not treated me with anything but respect and true professionalism. Companies such as Dell & HP, could learn a lot from LanLabs and I will be their proponent, until such time as evidence shows to the contrary. I highly recommend LanLabs because for a fraction of the cost of other companies, you can order the MOBO, type of drives, type of RAM, even cabling and cooling systems/cases.  
 
Thanks a million to Doug and his team  
 
Much Appreciation,  
 
Lawrence K. Mahuna

I placed order #2678 on 02/19/2009. I have not received my order. I have left numerous messages via phone and e-mail and no one will contact me. I need to know the status of my order and what is going on.  
 
I need to know a delivery date for order # 2678. I placed the order February 19, 2009. It has been over 5 months now and nobody will return my  
calls or answer my e-mails. Please help...  
 
I have left numerous messages via phone and e-mail and still no one will contact me. LanLabs if you read this PLEASE CONTACT ME and let me know a delivery date for order #2678.  
 
Today is August 7, 2009 and as of today I still have NOT received my order that I placed February 19, 2009. (Order # 2678.) I have NOT been able to contact this company due to the fact that when you call you get an answering machine and no one will return my phone calls or answer my e-mails. This order is a custom computer that cost over $2300. They charged my credit card as soon as I placed the order and to this date I have not received my computer or been able to make contact with this company concerning this matter.  
 
Today is Friday, August 14, 2009 and still no computer. I did talk to Luis Monday, August 10 and he told me that Doug was handling my account and he didn't have access to it so he would give Doug a message. He assured me that I would receive an update that day via E-mail. It's now Friday and guess what no E-mail from anyone.  
 
It is now October 2, 2009 and I still have NOT received my computer. Luis did leave me a message but when I tried to return his call it took me weeks before anyone would answer the phone. I finally talked to Doug and he assured me that the computer would ship out by next week. It has been several weeks with still NO computer, NO returned calls, or NO returned E-Mails. LanLabs if you read this PLEASE CONTACT ME and let me know what is going on.  
 

This review was modified by its author, PLEASECONTACTME, on 10/2/09 2:47 PM.

I did a fair amount of research on different companies ranging from big chains to a few smaller stores, and ultimately went with LanLabs. I based this decision on positive reviews from other people, an impression I had that they genuinely took giving personal service seriously, and because of the way they seemed to look at a computer as a total package rather than as a series of awesome-sounding components to tick off on a features list. This decision proved to be a good one. The service was definitely personal, and prompt as well. The best example was when I e-mailed my salesperson, Doug, to ask about how well LanLabs handles internal wiring. Within a couple hours, I didn't just have assurances that everything would be neatly ordered; in addition, I had several pictures of wiring jobs as done on computers being worked on that very day. Their advice is honest, their systems-- at first impression, anyway-- are solid, and their pricing is good. On top of that, the delivery was even pretty quick. I placed my order on the 24th and had it on February 5th.  
 
A really good sales experience overall. The only thing I would advise them to change would be to do a little proofreading on the knowledge base articles. There were a couple of typos in there that kind of gave me a bad impression of them at first, but having said that, I'm kind of OCD about that kind of stuff and most other people probably don't care.

Do not buy from LanLabs @ www.shopl2.com  
 
I was looking for a power supply for a Shuttle PC cause the original one died. Found one on lanlabs website that was gonna work and was a good price. I placed the order. I received an e-mail saying the part was back ordered and it would be 1-2 months. I really liked the size of the shuttle box and did not want to replace it with a regular PC, so I decided to wait. 2 months later I had not received my order nor heard anything from LanLabs.  
 
I got on their website to see what was going on and the order said it still had not been shipped. So I started a web chat with one of their representatives. He said there were numerous delays from Shuttle, but that it would be shipping within a few says (this was on July 8th). 10 days later still have not received it. Web-chatted again and rep said it was supposed to ship but he was not sure why. He tried calling Shuttle but it was too early, they were not open (in CA). He said he would e-mail me once he got ahold of them that day. He never did.  
 
Finally I got my purchase. I installed the power supply and it was not the only thing that was wrong with the PC. The motherboard was also shot. I decided to return the power supply and just get a new PC. So I contacted LanLabs over web chat again to start the returns process. The rep tried to help me figure out what could be wrong but I told him I knew it was the motherboard. He then started the RMA process and said a shipping label would be sent out to send the product back. He was going to contact shuttle to get the process started and e-mail me once he did with a procedure. The next day I had not heard anything from him like he promised so I web-chatted again to ask what was going on. He said he forgot to follow up with shuttle and tried getting a hold of them, to no success. He then said he was going to issue me a return label from LanLabs and then they would deal with the RMA. I asked him how I would be refunded and he said it would be a standard refund through the way you paid. I told him I paid thru PayPal but not using an account. He said it would still go through. A few days later I got the label and I sent the product back to LanLabs. I used the tracking # to see that the package had been received by them a week later.  
 
Ever since (at least a month) I has not received a credit to my credit card nor a response when trying to call or e-mail LanLabs or web chat with them. They are basically unreachable at this point, and have stolen my $113 I paid for the power supply. The rep we talked to the whole time was Doug. It appears he dropped the ball again as he did throughout the whole ordering process. I hope someone from LanLabs reads this here and can help, cause $113 is a lot of money to lose, especially in these tough times. I am very upset with the whole process and having to put so much effort into trying to buy and then return a product. I have never had this much difficulty ordering a product online anywhere else.  
 
 
 
I would like to respond to what LanLabs wrote in their response!!! First of all the power supply fit fine, and did fix the problem that we thought was the issue, it did not FRY any part of my computer after we installed it!!!!!!! Second of all, I knew that I would have to wait for the item, but I was told it was going to be shipped and then it never was!!!! I returned it exactly as I was told to by DOUG, in the original box AND the original packaging that it was sent to me in! I NEVER asked to have it sent to me second day air, that was the doing of someone in YOUR company, I would have waited! It told me on the UPS label that the label would be used for tracking and I was ensured by DOUG again that when it was received by LanLabs I would receive a FULL refund!! I CANNOT BELIEVE THAT YOU ARE SAYING THAT I OWE YOU MONEY WHEN I DID EXACTLY EVERYTHING YOU TOLD ME TO DO!!!!!!!!!!!

This review was modified by its author, dewey4949, on 10/15/08 4:32 PM.

I'm a female gamer that needs to use a sufficient computer for competitive play. I purchased a Gamer Level 2 and had to let everyone know how satisfied i am. I received great service from order, to purchase, and to playing my first game seemed like no time at all. I had zero problems, as soon as i got it i hooked up and within a very short time had installed counter-strike and started playing. This computer is perfect for any game that has alot of high requirements. The graphics are insane, it is very fast and after spending thousands of dollars and searching tons of sites finding LanLabs has been a great relief. I will definitely shop here for future products not only for the great quality but great service and price too. Thank you so much and Best of luck in the future.  
 
Gina Pittsburgh, PA

This review was modified by its author, gamergal, on 8/31/08 10:28 AM.

great computer, couldn't be happier.

Most companies claim to build a custom pc but these guys allow you to choose every part while they advise on it. They answered all my questions - i had alot - and still have not been able to beat this price.  
 
The pc came in about a week and runs amazing. I am shocked at the attention to detail and custom service i got. I think anyone looking for a custom pc would be nuts to look at anyone else.  
 
THANK YOU LANLABS!

Service was great. They talked to me through every step of making my custom computer. and the computer itself is just incredible. Everything runs very smoothly and my breathing is louder than the P.C. The price was also great for it's quality and my budget. I recommend anyone and everyone to order from LanLabs.

LanLabs service was prompt and efficient. I recieved my merchandise and it was exactly what I specifed I wanted. Also their customer service walked me through setup of the product and it was a breeze. Will definately purchase from them in the future.

my computer's memory sticks recently fried and i had to obtain new ones... the service was friendly and helpful... and the memory sticks i bought from lanlabs function fine... my computer is up and running and i foresee no problems with the memory sticks yet... if all the other products from lanlabs are just as good... i highly recommend lanlabs...

I purchased a Sonoma MaxNote Laptop from ShopL2 since I was going away for college and need a computer. Well im a pro gamer from FPS & MMORPGS this laptop does the job, I play counter-strike 1.6 & World of Warcraft on this beast perfectly fine! totally a gamer machine, sadly i have to do college work with it also :P

I bought a PC from these guys a few months ago and in there recent news letter they asked for a review. So here it is.  
 
I found out about these guys while playing Counter Strike. One of the guys helped me fix my ingame rates. Got to chatting, long story short, I bought a PC from them back in April. I am extremely happy with the whole experience. Comp came quick (about 4-6 days if i remeber correctly).  
 
I never had problem, I like that the guys are accesible and I think its cool that im the first post on here :)  
 
GL L2 ..

There is not enough room in this box to explain the level of detail, service and quality for this company. I recently ordered a computer customized and tailored to what I wanted (imagine that!).  
 
I can say I am pleasantly surprised to see a company with the level of service I was offered. Not only will I recommend, I have already ordered another computer for my son.  
 
Thank you so much lanlabs and god bless.  
Brenda Gehnelli  
 
 
 
 

i ordered a custom computer from shop L2 and it is a pure animal, im playing games on a 900 dollar computer like its a 2,500 computer. very helpful customer service, screw dell go lan labs

This review was modified by its author, MrJow, on 3/14/08 3:09 PM.