Not impressed so far. I placed an order for a computer case just over a month ago and it has been stuck in the 'Processing' Status ever since. As stated in other reviews that unfortunately I just now found, they took my money but will not respond to e-mails, messages left through the live chat system or phone calls. I have gotten through to 1 person in the live chat system and was told she couldn't help me but someone would call me back. Of course no one called back. If this is the way customers of LanLabs are treated, I will not ever be shopping their site again.  
 
Update: 3/11/10 - My money was finally refunded. This really doesn't change my review. Customer service was abysmal. I understand you're opening new stores, that doesn't give you the right to forget about your current customers. At the very least please update products to actually say back ordered on your site. That alone could have saved me all this trouble.

This review was modified by its author, aabii, on 3/11/10 4:56 PM.

We hired Doug with the understanding that he was to put forth a complete solution, hardware, software, and support to ensure that we get our new "server" system up and running, apparenty, all I bought was hardware and that in of itself contributes nothing to addressing our requirements let alone the needs of our company, as discussed with Doug and LanLabs.  
 
As a small business we must rely upon the knowledge and experience of the consulting firms we select to do business with, as we are not IT people we can do no more than set forth our "wants" as related to how we perceive technology improving the efficiency of our business and again, rely upon the guidance of so called IT Professionals, such as Doug, the owner of LanLabs; Unfortunately, I am quite disappionted in Doug and LanLabs and their lack of understanding or interest in our requirements or "wants" LanLabs may very well have the capability to "build" gaming computers but it is obviously that they lack the knowledge and/or experience to address the needs of a business more so as relates to a network.  
 
On a final note, be aware of their pricing policies, as LanLabs apparently, does not "charge" for the extensive amount of work required to set-up a server, particularly, the IT administration set-up; this I've now learned as a result of cancelling the balance of our "order" almost 20 days after we were quoted to have our "system" up and running, and now being told that we are responsible for the cancellation and restocking charges related to the cancellation. Unfortunately, Doug has chosen to threaten to sue us for the monies he believes is due him despite us having nothing more than some useless hardware of which we have paid for, in leiu of seeking an amicable solution.

Do NOT do business with ShopL2!  
 
They are currently in possession of a $4500 computer that I bought from them last September. The initial experience was terrible. They rarely return calls or emails, and their salespeople are dishonest (although their prices are good and their warranty/guarantee is generous). I got my machine after a lengthy delay (Shipped on 10/11/2008). Some parts were wrong, and the machine was mis-configured (it's a really long list/story), but I was just happy to be done with it.  
 
But then... one of the hard drives failed, so I sent it back to them for service on May 26th, 2009. It has now been over two months (today is August 10th, 2009) and I still have no idea if/when I will get it back.  
 
The last I heard from them was July 1st, in an email promising to call me the next day (they didn't). After that, they simply fell off the radar. They do not answer their phone during business hours (answering machine only) and they do not return calls or emails. It's as if they don't exist. They run a public gaming center/cafe in New York City, and they operate a few other businesses from that location, so this is especially confusing.  
 
I have contacted the NY Attorney General to file a consumer complaint. On top of that, they are now causing me to lose business (I am a digital/video artist and I use my workstation for a living).  
 
Whatever you do, DO NOT buy anything from this company, and do not patronize their other businesses. Due to the existence of positive comments here, my guess is that they are not criminals by nature, just complete morons who are in some kind of trouble right now and have decided to run from it instead of working with their customers to resolve them. So even if, in the future, they ever seem to get their act together, or if other positive reviews start showing up here, know that it could all disappear in an instant, and you'll never know why.  
 
***UPDATE: Apparently, it takes a public review to get the attention of L2.***  
 
It has been 7 weeks since I've heard from you. I appreciate (and always have said so) the work you offered to do on my system, but fixing a computer under warranty is your responsibility. It's not my fault that you need to do this work.  
 
So, now that I have you, any idea when I will get it back?  
 
"Not once were we rude."  
 
What about when I sent an email asking if you could call me "as promised" and you replied saying that I have an "inflated self importance?" I get it, customers can be annoying sometimes, but even if I was a crazy rampage, how does that make your behavior appropriate? This tirade of yours is the first I've heard from you in 7 WEEKS!  
 
"But, yes, we did not call every few hours as you requested."  
 
I DID NOT REQUEST THIS. I asked that you call once a week.  
 
"repeated calls in the middle of the night"  
 
Never once did I call after 6pm. And it didn't matter because you never answered.  
 
"We are not stealing your computer"  
 
Great. I'm happy to hear that AFTER 7 WEEKS with no information.  
 
"You have any idea the cost of all that?"  
 
Yes! I have always appreciated the good warranty offered by L2. I still think that it's generous for he industry. This is why I purchased from you in the first place. I have repeatedly said to you in emails that I appreciate this. But you can't berate me for expecting a service that you promised to me when I bought the computer.  
 
"Yet, you give us a bad review and go out of your way to hurt our business because we will not sit on the phone with you for hours to chat"  
 
No, I write a bad review because I haven't heard from you in 7 WEEKS even though you said you were "on my list to call back for the last two days" on July 1st!  
 
"console you in some way."  
 
I don't know why you believe this. All I asked is that you get back to me when you promise you will, that's not unreasonable and I find it odd that I have to explain this to you. I've said before that if this is a failure to communicate, I'm sorry for that, but what exactly have you done to console me? I don't get it.  
 
"someone who threatens and belittles their staff DAILY?"  
 
Daily? I haven't spoken to anyone at L2 for OVER 2 MONTHS. What you are talking about?  
 
"The day after we were supposed to call you, but fell off the map, as you say, I personally sent you a massive email detailing every stage of the repair and responded to your huge list of comments, repairs and questions."  
 
Actually, you sent that email before, and I thanked you for it (remember?). You also said that you would do the "final check” and call me "tomorrow" because "we have a lot to go over." THAT WAS 7 WEEKS AGO!  
 
What was I supposed to think?  
 
"You proceeded to call me all hours of the day and night, repeatedly."  
 
The only person I EVER spoke to on the phone was Louis, and I only spoke to him three times, and each were during my lunch hour. He seemed polite, but he couldn't answer my questions because he said that only YOU (Doug) could. He also said that you would call or email me back, and you never did.  
 
I just don't know what you're complaining about. Calling 3 times a day would be annoying if you picked up each time, but you never did. I was merely trying to get a hold of you. If I ever did, I would stop calling.  
 
"We have gone above and beyond our contracted obligations and will continue to."  
 
Above and beyond? If my machine is returned to me in the condition you promised, then I will update this review, but again, why haven't I heard from you IN 7 WEEKS?  
 
"we will respectfully refuse any further business and will limit our communications to email only."  
 
Great, a respectful email would be nice change from absolute silence.  
 
"They have suffered enough."  
 
I'm sorry, but you have both my $4500 computer and my 4500 dollars, and have had it for THREE MONTHS. Who is suffering here?

This review was modified by its author, ML1920, on 8/18/09 12:28 PM.

I placed order #2678 on 02/19/2009. I have not received my order. I have left numerous messages via phone and e-mail and no one will contact me. I need to know the status of my order and what is going on.  
 
I need to know a delivery date for order # 2678. I placed the order February 19, 2009. It has been over 5 months now and nobody will return my  
calls or answer my e-mails. Please help...  
 
I have left numerous messages via phone and e-mail and still no one will contact me. LanLabs if you read this PLEASE CONTACT ME and let me know a delivery date for order #2678.  
 
Today is August 7, 2009 and as of today I still have NOT received my order that I placed February 19, 2009. (Order # 2678.) I have NOT been able to contact this company due to the fact that when you call you get an answering machine and no one will return my phone calls or answer my e-mails. This order is a custom computer that cost over $2300. They charged my credit card as soon as I placed the order and to this date I have not received my computer or been able to make contact with this company concerning this matter.  
 
Today is Friday, August 14, 2009 and still no computer. I did talk to Luis Monday, August 10 and he told me that Doug was handling my account and he didn't have access to it so he would give Doug a message. He assured me that I would receive an update that day via E-mail. It's now Friday and guess what no E-mail from anyone.  
 
It is now October 2, 2009 and I still have NOT received my computer. Luis did leave me a message but when I tried to return his call it took me weeks before anyone would answer the phone. I finally talked to Doug and he assured me that the computer would ship out by next week. It has been several weeks with still NO computer, NO returned calls, or NO returned E-Mails. LanLabs if you read this PLEASE CONTACT ME and let me know what is going on.  
 
It is now December 16, 2009 and still NO COMPUTER and little to no contact. They will not answer E-Mails or the telephone. It has been almost 10 (TEN) MONTHS and still NO COMPUTER. They took the money fast and refuse to contact me to fix this situation.

This review was modified by its author, PLEASECONTACTME, on 12/16/09 2:37 PM.

I ordered 2 CPU retention brackets on Oct, 2nd. Now over a month and getting few replies from them saying that it was a "manufacturer only item" witch the product page, said nothing of the sort (have screen shot to prove it) and only heard of this near 2 weeks after I ordered, when I started to complain!  
 
At one point was told that "the lack of shipping does not mean it didn't ship. It may have." but when I checked with my front office (we live in a townhome complex) they received NO shipments from LanLabs.  
 
Sense my last message, warning that if it did not show as shipped I would be posting reviews about this, such as this, I have received NO messages and still have no order in hand. To bad they could get the money out of my account only minuets after clicking buy!  
 
Based on some of the other reviews, this is not out of the norm for them. I would suggest people make their orders from another online store.  
 
I own my own business and co-own another business with my father and I have never let a customer go this long with out a refund or their product.  
 
I will be fair and redo this review once I receive my order, but I am beginning to doubt I ever will. My server is sitting and it may be until I order from another store.  
 
*****UPDATE: NOVEMBER 22ND*****  
I finally got an update:  
"I issued a floor search and even called some other retailers that I know have storage facilities with no luck. We are sorry we could not find the item you are looking for. You will receive a full refund."  
 
then was sent a link to a store that HAD the item I ordered. I have placed an order for the brackets at the other store and now am just waiting for the refund to happen from LanLabs.  
 
When the refund comes I will update this review.  
 
*****UPDATE: NOVEMBER 25ND*****  
Refund received and order placed at store they recommended.

This review was modified by its author, 3DArtwork, on 11/25/08 11:10 AM.

Do not buy from this store (if it is one).  
 
Took my money - no response from them in any manner before or after the sale. Purchased a Shuttle PowerSupply because it said nothing about it not being in stock or backordered.  
 
Still don't know if it is even backordered or whatever because I cannot get a hold of them via Phone, Chat, or over 30 emails from different email accounts.  
 
Will be filing against them via PayPal and the Better Business Bureau as well.  
 

Do not buy from LanLabs @ www.shopl2.com  
 
I was looking for a power supply for a Shuttle PC cause the original one died. Found one on lanlabs website that was gonna work and was a good price. I placed the order. I received an e-mail saying the part was back ordered and it would be 1-2 months. I really liked the size of the shuttle box and did not want to replace it with a regular PC, so I decided to wait. 2 months later I had not received my order nor heard anything from LanLabs.  
 
I got on their website to see what was going on and the order said it still had not been shipped. So I started a web chat with one of their representatives. He said there were numerous delays from Shuttle, but that it would be shipping within a few says (this was on July 8th). 10 days later still have not received it. Web-chatted again and rep said it was supposed to ship but he was not sure why. He tried calling Shuttle but it was too early, they were not open (in CA). He said he would e-mail me once he got ahold of them that day. He never did.  
 
Finally I got my purchase. I installed the power supply and it was not the only thing that was wrong with the PC. The motherboard was also shot. I decided to return the power supply and just get a new PC. So I contacted LanLabs over web chat again to start the returns process. The rep tried to help me figure out what could be wrong but I told him I knew it was the motherboard. He then started the RMA process and said a shipping label would be sent out to send the product back. He was going to contact shuttle to get the process started and e-mail me once he did with a procedure. The next day I had not heard anything from him like he promised so I web-chatted again to ask what was going on. He said he forgot to follow up with shuttle and tried getting a hold of them, to no success. He then said he was going to issue me a return label from LanLabs and then they would deal with the RMA. I asked him how I would be refunded and he said it would be a standard refund through the way you paid. I told him I paid thru PayPal but not using an account. He said it would still go through. A few days later I got the label and I sent the product back to LanLabs. I used the tracking # to see that the package had been received by them a week later.  
 
Ever since (at least a month) I has not received a credit to my credit card nor a response when trying to call or e-mail LanLabs or web chat with them. They are basically unreachable at this point, and have stolen my $113 I paid for the power supply. The rep we talked to the whole time was Doug. It appears he dropped the ball again as he did throughout the whole ordering process. I hope someone from LanLabs reads this here and can help, cause $113 is a lot of money to lose, especially in these tough times. I am very upset with the whole process and having to put so much effort into trying to buy and then return a product. I have never had this much difficulty ordering a product online anywhere else.  
 
 
 
I would like to respond to what LanLabs wrote in their response!!! First of all the power supply fit fine, and did fix the problem that we thought was the issue, it did not FRY any part of my computer after we installed it!!!!!!! Second of all, I knew that I would have to wait for the item, but I was told it was going to be shipped and then it never was!!!! I returned it exactly as I was told to by DOUG, in the original box AND the original packaging that it was sent to me in! I NEVER asked to have it sent to me second day air, that was the doing of someone in YOUR company, I would have waited! It told me on the UPS label that the label would be used for tracking and I was ensured by DOUG again that when it was received by LanLabs I would receive a FULL refund!! I CANNOT BELIEVE THAT YOU ARE SAYING THAT I OWE YOU MONEY WHEN I DID EXACTLY EVERYTHING YOU TOLD ME TO DO!!!!!!!!!!!

This review was modified by its author, dewey4949, on 10/15/08 4:32 PM.

This site may be excellent for gamers, but not for the average user. While salesperson Doug did answer all initial questions up front, it was done by computer, thus timeconsuming (one day).  
 
When the computer arrived however, it was packed in a box with a million foam peanuts - and nothing else. No user manual, no quick-start guide, no brochure labeling parts of the computer. My particular casing did not have buttons on it, but a strip that looked like decoration. Who knew it was supposed to be pressed to start the computer? The small "feet" to hold the cpu on the floor were lost in the peanuts, and only after calling was I told to search for them, and the speakers that were supposed to be included, were not.  
 
When I tried to use the online chat to figure out how to set up or work the computer, their system crashed three times, freezing my computer screen. In addition, there's a long interim between your question and the answer coming back. So long, in fact, that I assumed the writer wasn't there. Unless you're prepared to spend a day for one or two questions, the online help doesn't help (if it doesn't crash entirely).  
 
The Norton anti-virus disk that was included was defective and unusable. I am still waiting (three weeks) for the promised user guide and new Norton disk. No one replies to emails. There is never a live person at the voice mail.  
 
I regret not buying a Dell off the shelf. Same or lower cost, WITH a monitor too. And guaranteed customer service. I bought into the idea that it was better to have a custom computer, but I've had nothing but trouble. I have to start the computer twice to get Vista to start up - despite the extensive "testing" that Doug maintains each computer goes through - and thus delays the shipping (mine too took a long time to arrive). I cannot get in touch with anyone to help solve this problem.  
 
Overall, unless you are a computer expert yourself, stay away from Lan2Labs.  
 
Barbara Mack  
 
 
Lan2labs is for those who are computer-savvy, not the average consumer who simply wants to plug the computer in and have it work - and have a book to refer to if possible. I do not recommend this site.  
 
Barbara

This company is horrible in customer services, especially Doug. NEVER keeps his promises, only try to buying time. I ordered 2 systems took them over 2 weeks to get it shipped after numerous contact them even at the time they said it will only couple days since the systems are in the warehouse. Doug keeps promising that he will update the status by EOB, NEVER did. Giving them another chance was my worst mistake, order another one, this time the same thing happened again. I even asked them to make sure it's in stock before I ordered. Over two weeks and no update, contact them numerous time and Doug keep lying his ass off. WORST EVER online store!!!

I ordered a LvL 1 Gamer on Dec.11th, 2009. Lan Labs would not respond to email, phone calls or their live chat server (I called the live chat service company and they said Lan Labs didn't use the service anymore :/) Take it off your site then!  
 
I finally got a response about a month later, Jan. 8th 2010. They apologized and said my computer was shipping very soon. My computer came well packaged, safe and in tact. It runs great, I like it a lot. Good value for the money. I've upgraded the graphics card because a 4650 is not a gaming card. Love the computer; highly annoyed with their craptastic response time to contact. I swear it was like they didn't even exist for that month I couldn't get in contact with them.  
 
It's over now and I don't hold much ire towards them. May even use them again, but I'll be calling first to make sure they actually exist next time :).

This review was modified by its author, Oppity, on 3/9/10 11:48 PM.

My experience doing business with LanLabs was absolutely top notch. Their custom quote system assures that you will get the computer that best suits you and at a great price. Customer service is definitely another top attribute for LanLabs. Their techs help you every step of the way making sure you are happy with every aspect of your computer before you make the final purchase. I will definitely do business with LanLabs in the future

Highly recommend these people to all the small businesses out there! After fiasco upon fiasco with IT companies and computer support people who charge an arm and a leg for their services and sometimes don't even get the issues fixed, LanLabs is a refreshing change.  
 
Our company bought 4 new computers in June and had them add the computers to our network and revamp our existing network. Later on we added a network color printer as well. The computers have been running flawlessly and the one problem that we had recently was promptly fixed.  
 
Love the friendly support (though we have had to be patient sometimes). Price-wise the computers might not be the cheapest ones out there, but worth every single penny we paid in time, quality, and the fact the computers remain functioning without problems.  
 
-H&H Accessory Source

My son wanted a gaming computer for his birthday on 11/20 for his WOW gaming. My budget was around $600.00 which ruled out most systems. Many of the websites that offered lower cost gaming systems seemed pretty shady and had many bad reviews. I finally came upon Lanlabs/ShopL2 and the info on their site impressed me. The Level 1 system had great specs and name brand components and was in my price range so I figured I would give them a try.  
I placed an order on 11/1/09.It shipped 11/12/09 and it was del.on 11/14/09. I was worried it might not come in time for his b-day but it came with a week to spare. Shipping was a very reasonable $22.00 for ground shipping and only took 2 days. Other sites were charging $60.00+ for ground shipping.  
He opened it up on his b-day and was very impressed. He figured that based on what we were spending that he was going to get just a basic HP or Dell. We set it up,installed his game and he was playing within 30 minutes with no problems. I got the upgraded fans for $35.00 and it is very quiet. We got a Windows 7 rating of 6.3 for processor and ram and 6.4 for graphics. My only minor complaint is that they should include a detailed build sheet listing every component.  
The bottom line is that we are very pleased so far with the Level 1 Gamer. I did a lot of research and this system is with out a doubt the best bang for the buck for a budget pre-built system. Well done Lanlabs!  

This review was modified by its author, bushpee, on 11/22/09 4:19 PM.

I bought a PC from LanLabs late last year and I couldn't be any happier. Prior to purchasing a PC from LanLabs, I had a computer that wasn't up to par, performance wise, for the games I had. I'm a huge gamer, so I needed a machine that was fast, able to play all future games, and also that looked cool.  
 
LanLabs gave me a great deal on my PC and I took it. I love it and am very satisfied with what I bought. In a couple of days it'll be a year with this PC from LanLabs.  
 
They have an awesome, friendly and attentive staff. No complaints here, 2 thumbs up for LanLabs.

Now that my laptop has Windows 7, it wouldn't recognize my printer driver. I brought it in to LanLabs in Rockville Centre and right when I walked into the store, someone was helping me withine seconds. NO LINE!! (unlike Best Buy's Geek Squad). Kato fiddled with my computer, deleted the 5 or so drivers I downloaded and told me I was all set within a few minutes. I went home, did what he told me to do, and my printer worked!! Fast, easy, and polite! Great doing business with them. I would recommend them to anyone!!