Not impressed so far. I placed an order for a computer case just over a month ago and it has been stuck in the 'Processing' Status ever since. As stated in other reviews that unfortunately I just now found, they took my money but will not respond to e-mails, messages left through the live chat system or phone calls. I have gotten through to 1 person in the live chat system and was told she couldn't help me but someone would call me back. Of course no one called back. If this is the way customers of LanLabs are treated, I will not ever be shopping their site again.  
 
Update: 3/11/10 - My money was finally refunded. This really doesn't change my review. Customer service was abysmal. I understand you're opening new stores, that doesn't give you the right to forget about your current customers. At the very least please update products to actually say back ordered on your site. That alone could have saved me all this trouble.

This review was modified by its author, aabii, on 3/11/10 4:56 PM.

I ordered a LvL 1 Gamer on Dec.11th, 2009. Lan Labs would not respond to email, phone calls or their live chat server (I called the live chat service company and they said Lan Labs didn't use the service anymore :/) Take it off your site then!  
 
I finally got a response about a month later, Jan. 8th 2010. They apologized and said my computer was shipping very soon. My computer came well packaged, safe and in tact. It runs great, I like it a lot. Good value for the money. I've upgraded the graphics card because a 4650 is not a gaming card. Love the computer; highly annoyed with their craptastic response time to contact. I swear it was like they didn't even exist for that month I couldn't get in contact with them.  
 
It's over now and I don't hold much ire towards them. May even use them again, but I'll be calling first to make sure they actually exist next time :).

This review was modified by its author, Oppity, on 3/9/10 11:48 PM.

We hired Doug with the understanding that he was to put forth a complete solution, hardware, software, and support to ensure that we get our new "server" system up and running, apparenty, all I bought was hardware and that in of itself contributes nothing to addressing our requirements let alone the needs of our company, as discussed with Doug and LanLabs.  
 
As a small business we must rely upon the knowledge and experience of the consulting firms we select to do business with, as we are not IT people we can do no more than set forth our "wants" as related to how we perceive technology improving the efficiency of our business and again, rely upon the guidance of so called IT Professionals, such as Doug, the owner of LanLabs; Unfortunately, I am quite disappionted in Doug and LanLabs and their lack of understanding or interest in our requirements or "wants" LanLabs may very well have the capability to "build" gaming computers but it is obviously that they lack the knowledge and/or experience to address the needs of a business more so as relates to a network.  
 
On a final note, be aware of their pricing policies, as LanLabs apparently, does not "charge" for the extensive amount of work required to set-up a server, particularly, the IT administration set-up; this I've now learned as a result of cancelling the balance of our "order" almost 20 days after we were quoted to have our "system" up and running, and now being told that we are responsible for the cancellation and restocking charges related to the cancellation. Unfortunately, Doug has chosen to threaten to sue us for the monies he believes is due him despite us having nothing more than some useless hardware of which we have paid for, in leiu of seeking an amicable solution.

My experience doing business with LanLabs was absolutely top notch. Their custom quote system assures that you will get the computer that best suits you and at a great price. Customer service is definitely another top attribute for LanLabs. Their techs help you every step of the way making sure you are happy with every aspect of your computer before you make the final purchase. I will definitely do business with LanLabs in the future

Highly recommend these people to all the small businesses out there! After fiasco upon fiasco with IT companies and computer support people who charge an arm and a leg for their services and sometimes don't even get the issues fixed, LanLabs is a refreshing change.  
 
Our company bought 4 new computers in June and had them add the computers to our network and revamp our existing network. Later on we added a network color printer as well. The computers have been running flawlessly and the one problem that we had recently was promptly fixed.  
 
Love the friendly support (though we have had to be patient sometimes). Price-wise the computers might not be the cheapest ones out there, but worth every single penny we paid in time, quality, and the fact the computers remain functioning without problems.  
 
-H&H Accessory Source

My son wanted a gaming computer for his birthday on 11/20 for his WOW gaming. My budget was around $600.00 which ruled out most systems. Many of the websites that offered lower cost gaming systems seemed pretty shady and had many bad reviews. I finally came upon Lanlabs/ShopL2 and the info on their site impressed me. The Level 1 system had great specs and name brand components and was in my price range so I figured I would give them a try.  
I placed an order on 11/1/09.It shipped 11/12/09 and it was del.on 11/14/09. I was worried it might not come in time for his b-day but it came with a week to spare. Shipping was a very reasonable $22.00 for ground shipping and only took 2 days. Other sites were charging $60.00+ for ground shipping.  
He opened it up on his b-day and was very impressed. He figured that based on what we were spending that he was going to get just a basic HP or Dell. We set it up,installed his game and he was playing within 30 minutes with no problems. I got the upgraded fans for $35.00 and it is very quiet. We got a Windows 7 rating of 6.3 for processor and ram and 6.4 for graphics. My only minor complaint is that they should include a detailed build sheet listing every component.  
The bottom line is that we are very pleased so far with the Level 1 Gamer. I did a lot of research and this system is with out a doubt the best bang for the buck for a budget pre-built system. Well done Lanlabs!  

This review was modified by its author, bushpee, on 11/22/09 4:19 PM.

I bought a PC from LanLabs late last year and I couldn't be any happier. Prior to purchasing a PC from LanLabs, I had a computer that wasn't up to par, performance wise, for the games I had. I'm a huge gamer, so I needed a machine that was fast, able to play all future games, and also that looked cool.  
 
LanLabs gave me a great deal on my PC and I took it. I love it and am very satisfied with what I bought. In a couple of days it'll be a year with this PC from LanLabs.  
 
They have an awesome, friendly and attentive staff. No complaints here, 2 thumbs up for LanLabs.

Now that my laptop has Windows 7, it wouldn't recognize my printer driver. I brought it in to LanLabs in Rockville Centre and right when I walked into the store, someone was helping me withine seconds. NO LINE!! (unlike Best Buy's Geek Squad). Kato fiddled with my computer, deleted the 5 or so drivers I downloaded and told me I was all set within a few minutes. I went home, did what he told me to do, and my printer worked!! Fast, easy, and polite! Great doing business with them. I would recommend them to anyone!!

I have recommended ShopL2 to anyone that is looking for an amazing computer at an amazing price. The customer service was the cherry on top!

I bought a computer a while back and wanted to leave a review. I tested the level 1 computer that I bought from Lan Labs for a couple of months now and not a single problem. Most of the computers I've purchased, in the beginning they were great. But as months went by they all seemed to do the same thing and that is crash. My Lan Labs level 1 has done me more justice than any computer that I've owned in the past. Plays any and all games that I want and it only cost me $600!!! Totally knowledgeable staff and 100% professional. It was a pleasure doing business with them and I look forward to doing more business with them in the future.

I had purchased a gamer level 1 from the Rockville Centre computer store and just had to share my experience! I was able to choose a color for my case (PINK!). They worked with me to make sure it had all the connections I needed for school and work and for only $600 it plays every game I throw at it!  
 
They even cleaned out my laptop for free and showed me how to maintain the pc myself.  
The staff at Lan Labs are not only professional, they are extremely knowledgeable. Overall I am very happy I found this place and HIGHLY recommend them!!!

I originally went in for a second opinion on a repair estimate from BestBuy. I spoke to Kato for some time while he fiddled with the machine, and by the the end of a very pleasant conversation, my machine was fixed. The same machine Best Buy said needed over $500 worth of work was fixed in about 20 minutes.  
 
A few days later I placed this order for a custom home theater computer and 47" TV. I have owned this for two weeks now and couldn't be happier, and I have yet to beat the price from anywhere!  
 
They promptly answered all my questions pre and post purchase, and even logged into my computer over the internet to help me set it all up. I have spent much more and got much less in the past. This whole experience was a very pleasant surprise.  
 
I highly recommend LanLabs. It is refreshing to see such a diamond in the corporate ruff.  
 
Collins.

LanLabs is an exemplary company, professional, with integrity in their dealings with their customers. I have not had better customer service from Doug and rely on his expertise for my workstation. He could have sold me an overpriced workstation, however he sold me exactly what I needed.  
 
LanLabs has even coordinated the delivery of my workstation with my return home from my vacation. I have been an on-line buyer for years and have never been treated with as much respect and concern than LanLabs's customer service. The workstation that I ordered has not arrived yet, however I have faith that Doug and his team will come through.  
 
They have not treated me with anything but respect and true professionalism. Companies such as Dell & HP, could learn a lot from LanLabs and I will be their proponent, until such time as evidence shows to the contrary. I highly recommend LanLabs because for a fraction of the cost of other companies, you can order the MOBO, type of drives, type of RAM, even cabling and cooling systems/cases.  
 
Thanks a million to Doug and his team  
 
Much Appreciation,  
 
Lawrence K. Mahuna

Do NOT do business with ShopL2!  
 
They are currently in possession of a $4500 computer that I bought from them last September. The initial experience was terrible. They rarely return calls or emails, and their salespeople are dishonest (although their prices are good and their warranty/guarantee is generous). I got my machine after a lengthy delay (Shipped on 10/11/2008). Some parts were wrong, and the machine was mis-configured (it's a really long list/story), but I was just happy to be done with it.  
 
But then... one of the hard drives failed, so I sent it back to them for service on May 26th, 2009. It has now been over two months (today is August 10th, 2009) and I still have no idea if/when I will get it back.  
 
The last I heard from them was July 1st, in an email promising to call me the next day (they didn't). After that, they simply fell off the radar. They do not answer their phone during business hours (answering machine only) and they do not return calls or emails. It's as if they don't exist. They run a public gaming center/cafe in New York City, and they operate a few other businesses from that location, so this is especially confusing.  
 
I have contacted the NY Attorney General to file a consumer complaint. On top of that, they are now causing me to lose business (I am a digital/video artist and I use my workstation for a living).  
 
Whatever you do, DO NOT buy anything from this company, and do not patronize their other businesses. Due to the existence of positive comments here, my guess is that they are not criminals by nature, just complete morons who are in some kind of trouble right now and have decided to run from it instead of working with their customers to resolve them. So even if, in the future, they ever seem to get their act together, or if other positive reviews start showing up here, know that it could all disappear in an instant, and you'll never know why.  
 
***UPDATE: Apparently, it takes a public review to get the attention of L2.***  
 
It has been 7 weeks since I've heard from you. I appreciate (and always have said so) the work you offered to do on my system, but fixing a computer under warranty is your responsibility. It's not my fault that you need to do this work.  
 
So, now that I have you, any idea when I will get it back?  
 
"Not once were we rude."  
 
What about when I sent an email asking if you could call me "as promised" and you replied saying that I have an "inflated self importance?" I get it, customers can be annoying sometimes, but even if I was a crazy rampage, how does that make your behavior appropriate? This tirade of yours is the first I've heard from you in 7 WEEKS!  
 
"But, yes, we did not call every few hours as you requested."  
 
I DID NOT REQUEST THIS. I asked that you call once a week.  
 
"repeated calls in the middle of the night"  
 
Never once did I call after 6pm. And it didn't matter because you never answered.  
 
"We are not stealing your computer"  
 
Great. I'm happy to hear that AFTER 7 WEEKS with no information.  
 
"You have any idea the cost of all that?"  
 
Yes! I have always appreciated the good warranty offered by L2. I still think that it's generous for he industry. This is why I purchased from you in the first place. I have repeatedly said to you in emails that I appreciate this. But you can't berate me for expecting a service that you promised to me when I bought the computer.  
 
"Yet, you give us a bad review and go out of your way to hurt our business because we will not sit on the phone with you for hours to chat"  
 
No, I write a bad review because I haven't heard from you in 7 WEEKS even though you said you were "on my list to call back for the last two days" on July 1st!  
 
"console you in some way."  
 
I don't know why you believe this. All I asked is that you get back to me when you promise you will, that's not unreasonable and I find it odd that I have to explain this to you. I've said before that if this is a failure to communicate, I'm sorry for that, but what exactly have you done to console me? I don't get it.  
 
"someone who threatens and belittles their staff DAILY?"  
 
Daily? I haven't spoken to anyone at L2 for OVER 2 MONTHS. What you are talking about?  
 
"The day after we were supposed to call you, but fell off the map, as you say, I personally sent you a massive email detailing every stage of the repair and responded to your huge list of comments, repairs and questions."  
 
Actually, you sent that email before, and I thanked you for it (remember?). You also said that you would do the "final check” and call me "tomorrow" because "we have a lot to go over." THAT WAS 7 WEEKS AGO!  
 
What was I supposed to think?  
 
"You proceeded to call me all hours of the day and night, repeatedly."  
 
The only person I EVER spoke to on the phone was Louis, and I only spoke to him three times, and each were during my lunch hour. He seemed polite, but he couldn't answer my questions because he said that only YOU (Doug) could. He also said that you would call or email me back, and you never did.  
 
I just don't know what you're complaining about. Calling 3 times a day would be annoying if you picked up each time, but you never did. I was merely trying to get a hold of you. If I ever did, I would stop calling.  
 
"We have gone above and beyond our contracted obligations and will continue to."  
 
Above and beyond? If my machine is returned to me in the condition you promised, then I will update this review, but again, why haven't I heard from you IN 7 WEEKS?  
 
"we will respectfully refuse any further business and will limit our communications to email only."  
 
Great, a respectful email would be nice change from absolute silence.  
 
"They have suffered enough."  
 
I'm sorry, but you have both my $4500 computer and my 4500 dollars, and have had it for THREE MONTHS. Who is suffering here?

This review was modified by its author, ML1920, on 8/18/09 12:28 PM.

I placed order #2678 on 02/19/2009. I have not received my order. I have left numerous messages via phone and e-mail and no one will contact me. I need to know the status of my order and what is going on.  
 
I need to know a delivery date for order # 2678. I placed the order February 19, 2009. It has been over 5 months now and nobody will return my  
calls or answer my e-mails. Please help...  
 
I have left numerous messages via phone and e-mail and still no one will contact me. LanLabs if you read this PLEASE CONTACT ME and let me know a delivery date for order #2678.  
 
Today is August 7, 2009 and as of today I still have NOT received my order that I placed February 19, 2009. (Order # 2678.) I have NOT been able to contact this company due to the fact that when you call you get an answering machine and no one will return my phone calls or answer my e-mails. This order is a custom computer that cost over $2300. They charged my credit card as soon as I placed the order and to this date I have not received my computer or been able to make contact with this company concerning this matter.  
 
Today is Friday, August 14, 2009 and still no computer. I did talk to Luis Monday, August 10 and he told me that Doug was handling my account and he didn't have access to it so he would give Doug a message. He assured me that I would receive an update that day via E-mail. It's now Friday and guess what no E-mail from anyone.  
 
It is now October 2, 2009 and I still have NOT received my computer. Luis did leave me a message but when I tried to return his call it took me weeks before anyone would answer the phone. I finally talked to Doug and he assured me that the computer would ship out by next week. It has been several weeks with still NO computer, NO returned calls, or NO returned E-Mails. LanLabs if you read this PLEASE CONTACT ME and let me know what is going on.  
 
It is now December 16, 2009 and still NO COMPUTER and little to no contact. They will not answer E-Mails or the telephone. It has been almost 10 (TEN) MONTHS and still NO COMPUTER. They took the money fast and refuse to contact me to fix this situation.

This review was modified by its author, PLEASECONTACTME, on 12/16/09 2:37 PM.