To start let me just say that I was one of those who thought Widowpc was awesome. Not anymore. I will not promote them. I will make sure that all of those that I know, and can influence, stay away from this company.  
 
I have several good reasons for being upset. Now let me just say that normally I dont get upset and I understand certain business practices (like warranties), but my experience with WidowPc has frustrated me like no other. They were suppose to have been a great company back in 05, but they sure have gone downhill since. Customer service is nearly impossible to get a hold of, the website is horrible (when its running), and they dont help their customers who are trying to work with them.  
 
Anyway, let me start at the beginning... I bought a WidowPc on 8/06 and did so because I only heard the best about them. After some frustrations getting a hold of customer service; I was finally able to find out that my pc was shipping in 9/06. Well that didnt happen....I eventually got it in 10/6. To their credit they did give me a pc game for the pain (the only time they did so).  
 
Now I had no further complaints with them for nearly a year (good until than), but in 09/07 the motherboard died. I sent it in for repairs 10/07 (told still in warranty)but unfortunately they didnt have those parts in anymore (nice of them to tell me after I sent it in), and that I would need to upgrade (or send it in to the manufactuers in which they told me it would take months). Well I wasnt happy, but I had been considering an upgrade anyway, so I gave them the go ahead. After weeks of emailing and calling them for updates (rarely got a reply) I finally got my pc back in 12/07. I asked about the charge but told everything taken care of.  
 
Than in 2/08 I check my credit card and randomly see a charge from widowpc. Big surprise its the charge for the upgrade. Let me say that One: I was under the impression I wasnt going to be charged, and Two: they gave no warning but just went ahead and charged me...  
 
About a week later my pc dies again (power saving mode issue) and I again try to get a hold of Customer service. I send in help tickets and call in...finally after days of this I get a reply. They tell me that it sounds like a video card issue and that I am not under warranty for that. Now I just sent this in to be fixed and two months later its busted again.....and they dont offer to help at all.  
 
So now I have to buy a video card and hope that it will fix the issue, or else send it in and who knows when I will get it back plus be charged for shipping. Now why do I have to buy anything? With everything that I have had to put up with I think the least they can do is replace my video card.  
 
Dont you?????  
 
 
I hope that my review might help those that are considering widowpc. Thanks

This review was modified by its author, gburton, on 3/9/08 5:49 PM.

I did quite a bit of research before buying my new gaming computer. I found both good and bad reviews on every single computer company I searched. What turned me on to WidowPC was their attitude of real customer service. I figure if I ever need help I can call and talk with someone at WidowPC who knows my system instead of someone in China or India. That makes me feel really good about this purchase.  
 
I purchased in July and received my computer about a week and half later. The wiring job inside the case is immaculate. The system lights up a neon blue and looks really awesome in my room with the lights turned out. It plays WoW much faster than my old system and I seem to be able to react faster than most of the people in my guild, during raids. I owe that to this extremely fast system...it even boots up faster than I've ever seen a Windows based system boot.  
 
Much thanks, Widow!!

Well, I've had my "Sting 917" laptop for 1.5 years now. I've waited this long to write a review because I never really felt inspired to, until now.  
 
Recently, my computer has suffered some serious issues like, poor performance and stability issues. Since my laptop is beyond the one year warranty I've always just fixed the problem myself. It's actually great practice for me seeing as how I'm an IT student working towards my A+ cert. later this year. Anyway.  
 
A long story short, about two weeks ago my laptop wouldn't even boot up to the OS. It would pass POST fine, however, when startup BIOS looked for the OS it found NONE. In fact the error message was "Operating System Not Found."  
 
I tried replacing the hard drive, that didn't work, I tried switching out RAM, that didn't work. I tried rebuilding the MBR, that didn't work. Well, in my frustration, I brought my comp. to school and had one of my teachers help. It turns out that most likely, the motherboard is dying, hence the random errors and now... death.  
 
Being a student, I can't afford to buy a new laptop / computer. However, as an IT student I desperately need a computer to run my programs. I'm stuck now with a dead 3200 dollar laptop that my aunt is still paying for. It's amazing that such a "high grade" laptop would die so swiftly.  
 
The problem: judging by Widow's rarely updated website I doubt there's anything anyone is capable of doing. In fact, the website is so out-dated that they mention a "massive" 100gb SATA(!) hard drive as being cutting edge. That was true two years ago. Now cutting edge is an internal terrabyte HD. You get the picture.  
 
If Widow PC is still around I hope they read this. Also, I hope anyone who reads this should take into consideration the long time support that would be offered by indie brands like Widow.  
 
Luckily for me, I now have the world's most expensive (and large) paperweight.  
 
-Jeremy.

After a nightmare experience with one of WidowPC's competitors, which may have been bad luck but after all the customer service errors and excuses I jumped ship and decided to go with WidowPC after reading many reviews and looking at prices.  
 
WidowPC offered the same or better components for the same price as many of the other high end computer companies. I only found a couple others that offered the same high end components.  
 
i was also surprised they offered a military discount. The amount was like throwing sand at the beach but to me it was the thought that counted.  
 
I was immediately impressed by their customer service when I got a phone call from Adam to verify my order and to discuss some of the comments I made in their feedback section about improvements they could make on the web site and their computers.  
 
He also informed me that I should expect a delay on my order due to some components I ordered and why (they needed to test it for ensure there would be no problems). I am happy they did, I prefer the truth even if it sucks.  
 
I am still eagerly waiting for my Sting 919, but as they say "All good things come to those who wait" or something like that. I would rather wait and have them test the heck out of it before I get it an start working on it and then lose data and time.  
 
 
Well, due to the AMD backlog I either had to wait until after the New Year or downgrade from a TL-60 (2 GHz) to the TL-56 (1.8 GHz). They sweetened the downgrade by giving me an additional $100 on top of the downgrade refund.  
 
After getting my computer I was surprised at the size. Their website says 19" but I got a 20" screen. It is huge. Basically, a portable desktop. I like it though.  
 
I did notice a buzzing when I tried to use the headphone jack. I sent it back and it was determined that it could not be fixed so they paid for half of an external sound card. The buzzing made it impossible to do my foreign language courses. They have awesome service well worth the extra money.

This review was modified by its author, tadashi, on 1/31/07 9:51 PM.

I bought a gamers desktop, core 2 Duo, quad SLI that scored 3DMark05 at 14,500 right out of the box. All air cooled and very quiet. All operations and gaming have been flawless except for one software glitch that was quickly resolved by their tech support and was not a WidowPC error. Cabling and tie-backs are excellent and the interior is wide open for easy air flow. Very satisfied with a rock solid gaming machine.

Beautiful laptop, very impressed! We ordered the 517D, and with a wireless router & DSL it couldn't be faster. WOW!

My prior laptop was stolen, and so I did a lot of shopping and decided to try Widow PC because of their good feedback ratings. It was a slightly delayed process, more on that later, but for now I am absolutely 100% happy with them.  
I called Widow on June 19th and Adam took my order and made some suggestions, and my Sting laptop was quickly in their system. I hoped to get it the following week when I arrived back home, but then something I really didn't expect happened: I got a all from Widow PC with a little mixed news. Unfortunately, they couldn't use the graphics card I had wanted, but instead of simply making me wait for a back order like some other companies have done in the past, Adam said I would be getting a free upgrade. Well, I was pleasantly surprised and so the wait wasn't a big deal.  
three weeks later I called up and spoke to Adam, who was quite polite when I called, and explained that I was going back out of town again and still didn't have my machine, and he told me that it should ship the following day. Lo and behold, it shipped, and I had it in my hands just in time to head back off to work.  
I am exceptionally pleased. I was a little nervous at tying up so much money in a machine, but now I am a believer. This machine is a Sting 517D, and it absolutely flies through my daily work. So far the price is worth it, and my computer is a much better stable machine than my last laptop... and this one takes anything I've thrown at it so far and begs for more!  
Having dealt with other major laptop "manufacturers" I can say this: so far Widow has set themselves apart by taking care of the customer. Unless something really unexpected happens, I'm a customer for life.

Widowpc you get what you pay for. My ole lady thinks I died. LOL. I've studied and researched and have built my own computer. But these guys have put together a computer that is so attention to detail that L33T is underestimation. Looking forward to moving to the top of my league. The tweaking of this computer is hardcore. Had trouble with my own peripherials and the english speaking (had to throw that in there) intelligent tech support got me running and informed me of other things with my computer. And they were as proud of my machine as I am.

While I was very pleased with the great laptop that I received from WidowPC as a graduation gift for my daughter, I was even more impressed with their exceptional customer service. My family and I live in Korea where I work at Camp Casey for the 2nd Infantry Division. When I wrote to the management at Widow regarding a problem, I got a great response from the CEO and fantastic follow-up to solve the problem. Anyone who's ever felt kicked to the curb by indifferent customer service should know that with Widow they will get a first class provider from start to finish

These guys are great! I originally ordered the 517M laptop in early may. I quickly received an e-mail from them saying that they would have a slight delay in shipping due to some motherboard issues, but that they upgraded my shipping to next day air, and offered to pay ME $50 for every day past the ship date they gave me. I didn't mind waiting, but only a few days later I went on the WidowPC website and noticed that their newer model, the sting 517D (Intel dual core) had been released! I started thinking, "if only I had waited!", "it’s too late now; I'm stuck with a Pentium M when the new 517 is an Intel dual core!”. I called WidowPC up and told them my situation, and they did something I never expected. They caught my laptop on the day it was to ship out, took it back to the factory and upgraded it to the newer model for only the increased cost of the processor (only about $100). No restocking fee, no hesitation, and no questions asked. I now have an amazing Sting 517D laptop that totally blows me away. I would like to see you call up dell and ask them to upgrade a system they had already finished production on and were preparing to ship! These guys are great and are always sincere and quick to answer on the phone.

I purchased a gaming PC from this company on November 26, 2005. It was their top of the line model. I have had a problem with the powering ON/OFF of the computer. The problem was so severe that I had to send the computer back to Widowpc Inc.. Widowpc Inc. has had my computer since the first week of April. One week after another, I had to call to find the status of my computer. First, I was told it was a problem with one of the processor. Second, I was told it was the motherboard. Last, on Monday, April 24, 2006, I was told that the problem is with one of the video cards and that Widowpc Inc. was just waiting for a replacement part. This is poor customer service, a "lemon" for a new product, and I will never recommend Widowpc Inc.'s products to anyone, not even my worst enemy.  
April 28, 2006. I spoke with sales manager, but nothing positive to report. He made no effort to compensate for my loss and all he would say is "great machine". He added that M. and R. were fired because of their actions with customers' products, but that has nothing to do to resolve my issue.  
May 5, 2006: I am still waiting for compensation.  
My credit card company awarded my refund back.

This review was modified by its author, cplguido, on 1/19/07 12:55 AM.

Life has taught us that when advertisments states something that "sounds too good to be true," you better watch out. WidowPc has proven that the Sting 517M system is as good as advertized and better than any Alienware, Dell, Toshiba laptop that I have tested.  
 
My laptop performance is off the charts! Beautiful, sharp, picture images, speed to burn (my grandson plays the latest Doom 3 and Halflife games flawlessly)and so much more.  
 
I've traveled extensively, played and worked with many government issued and borrowed laptops. But nothing has come close to this, a true desktop replacement with class.  
 
Thanks WidowPc,  
Colonel Franco Frosini

This is an excellent company. They are small but will grow as a result of their outstanding product and service. Everyone I talked too was very pleasant and trying hard to please.  
 
My new desktop computer has performed flawlessly and is superfast. I followed the configuration options on the website and am glad I did. Everything matches and works together well. Prices are reasonable for what you get, and they have the best of everything.  
 
I would gladly purchase my next computer from them.  
 

Looking to buy a high performance laptop to allow mobility and gaming I did alot of research before making such an investment. I found WidowPC online with many many positive reviews from customers. I gave a call and was pleased to get Joshua on the other end who was friendly and very helpful.  
 
I have had the machine for 3 months now and absolutely LOVE it. Very pleased with performance and I now recommend WidowPC to anyone who asks where they should be getting their next computer.  
 
Thank you!!!!

Thanks for the great service and of course the system as well. The computer shipped exactly in the time period (7-10 days) that the website describes, and the package arrived safe and secure! The personal phone call to inform me of the shipment is a really nice touch I appreciated.  
 
The only issue was the DVD burner drive not being recognized by the system until I unplugged it and replugged the cables back in. But for that being the only issue, I am more than pleased..!  
Great performance for what I use the system for (some gaming, lots of multitasking with burning and sound editing). Now I can finally begin to get more into gaming as well! Will purchase again in the future certainly. Thanks :)