So far my experience with Widow PC has been absolutely perfect. I ordered a Sting 917D SLI (desktop replacement laptop) on February 22, 2008, and Song, the salesperson, was extremely accommodating, upgrading my order to a solid state drive and Vista Ultimate 64-bit at late notice. I couldn't believe it, but my laptop arrived in about a week's time after I placed my order. They had chosen to ship out my laptop immediately, even though nVidia hadn't yet provided the SLI bridges for the 8800 cards (it would be about three weeks, so they apparently didn't want to make me wait for my laptop). Brandon, the very nice tech support guy, shipped me the SLI bridge/drivers as soon as the bridge became available.  
 
Here is my system configuration:  
1 x Custom Sting 917D SLI  
Chassis & Display: 917D Chassis, including a 17" 1680 x 1050 WSXGA+ ClearView Super Bright Display, CCD Camera, Bluetooth, Carrying Case, Battery  
Processor: Intel Core 2 Duo Extreme X6800 2.93GHz 4mb Cache 1066MHz FSB  
Video Card: Dual nVidia GeForce 8800M GTX 512MB - Preorder only, Ships Mar 16, 2008  
Memory: 4GB - 2 x 2048 MB 667MHz Kingston DDR2  
Operating System: Microsoft Windows Vista Ultimate Edition (64-bit) with Microsoft CD  
Hard Drive: 2.5" 160GB 7200RPM SATA-150  
Second Hard Drive: None  
Third Hard Drive: None  
Technical Support: Lifetime Tech Support (Toll Free Phone and Email)  
Optical Drive: 2.5" 8X DVD±R/RW Double Layer Burner  
Wireless Network Card: Internal Pro/Wireless LAN 802.11a/b/g Card  
Warranty: WidowPC Laptops Three Year Parts and Labor Warranty  
Software: None  
Mobile Accessories: None  
 
In addition, I have 64-bit Vista Ultimate housed on an MTRON 32GB solid state drive.  
 
This baby is a screamer, that's all I can say. So far I've run Crysis and Oblivion on it, and it runs both games amazingly. I can actually play Crysis with very high detail settings across the board at a resolution of 1440 by 900, no sweat. Oblivion runs as smooth as butter. The system runs so quiet, I can't even hear it purr.  
 
I'm just incredibly happy with this screamer of a laptop. It came without any bloat-ware and has run without a hitch since I received it. Other applications, like MS Word 2007 are incredibly responsive (due to solid state drive?), as is iTunes. I am elated with Widow PC, their very responsive customer support, and the fastest system I've ever used.  
 
-Brandon  

I think my first order was in late 2004. Received a keen system (better than expected, in fact) that time and came back recently for another. In 2004, I had not heard of this company and found them via a search. I've since read about them in several mags and congrats on the recent PCGamer review! Couldn't have happened to a better group of fellows.  
 
This time around I wanted to find a great system for my son. Of course, he plays World of Warcraft and several other computer games and has done well in school. I felt he deserved something more than a local big box special and remembered my good experience with this company. I have very little doubt that this company may be one of the best in the business. Every time I call I get someone who understands what I'm talking about. I don't have to explain to them like I have done with other companies in the past. I work as an IT professional and there's quite like trying to explain a detailed technical desire to a sales rep who doesn't understand IT.  
 
In the case of Widow, I've always found their people to be very knowledgeable and very personable. In fact, Josh, the company founder emailed me recently just to check up on me and see how my experience had been. Well, I thought it couldn't have gotten any better until that happened. I was shocked by the amount of effort taken to ensure my happiness with a purchase that occurred quite some time ago.  
 
When I get home from a day of work, I'm often stressed and need time to just bash things. Although I spend most of the day at a computer, I certainly don't see my Widow system that way. I see it as a source of stress relief as I bash, fire and slash my way through hordes of monsters. How many games have seen life on my Widow system? Half Life, World of Warcraft, Doom 3, Civilization (all of them), Sim City, The Sims (not me), Gun, Counter Strike, and the list goes on... All without a problem and at very nice performance. Some of those on a system purchased in 2004, no less. It's very nice to know that, even for a system purchased nearly 4 years ago, I can call up a tech at Widow and get advice on how to upgrade and even trade gaming stories. To even think of that kind of service at any of the Big Boy computer companies is laughable.  
 
The people of Widow really make the difference, I say. Perhaps that is really the case with all companies. The people make the difference. If they really care, the customer will have a good experience. If they don't care, the customer will not be happy. Why can't everyone care about what they do the way this company does?  
 
Specifically, Josh, has always been someone that said "yes" when I wanted something. In my professionaly status I've participated in purchases of IT equipment. So, to have a computer company say "yes, we can do that." when I ask for something out of the ordinary really made me feel like a VIP.  
 
Also, Ryan, hand built our system and we got to talk with him while he was working on it. To think that I would get to talk with the actual person who built my system was a shock, by itself. To know that the person building the system was so intelligent and perhaps even more knowledgeable than I am about how high performance gaming systems run was absolutely jaw dropping.  
 
These are just a couple of the MANY exceptionally good people I’ve me at Widow during my phone and email discussions with them. When I need a computer beyond something just for work...ie something that I know will play the games we play, I will continue to think of this company. I can't recommend them highly enough. I feel that I have found a friend or, I should say, friends.  
 
To the fellows at Widow, thank you for making my son and me very happy on many late nights. You've made our father-son time a constant source of shared fun and a lasting memory for both of us.  
 
Thanks for all you do. Your customer (and friend) for life...

I did quite a bit of research before buying my new gaming computer. I found both good and bad reviews on every single computer company I searched. What turned me on to WidowPC was their attitude of real customer service. I figure if I ever need help I can call and talk with someone at WidowPC who knows my system instead of someone in China or India. That makes me feel really good about this purchase.  
 
I purchased in July and received my computer about a week and half later. The wiring job inside the case is immaculate. The system lights up a neon blue and looks really awesome in my room with the lights turned out. It plays WoW much faster than my old system and I seem to be able to react faster than most of the people in my guild, during raids. I owe that to this extremely fast system...it even boots up faster than I've ever seen a Windows based system boot.  
 
Much thanks, Widow!!

Well its been some time since I have had my WidowPC rig and I have been putting this off for way to long now. So here is my review.  
 
Computer was purchased back in mid May 06  
Received in late June 06  
 
Back when I was in the market for a new PC I called all the major high end pc builders out there. I wanted a custom pc, but none of the major builders were really custom. I had to pick from what they offered and that was that. Then I heard about WidowPC so I figured I would give them a call. I talked to Mr. Adam about what I was wanting, during the talks he let me know I would  
be receiving a call from Mr. Ryan about my inquiries. I got my call and thats where things started looking on the up and up. Through my talks with Mr. Ryan everything I wanted was laid out and put into action. I was made aware that with the custom work I wanted it would take some extra time for the computer to be built. And trust me it was worth the extra wait.  
 
Well when the time came and my computer was ready  
I drove out to WidowPC in Georgia to pick up my computer. Why did I go pick it up and not have it shipped you ask.... because this computer is a work of art.  
 
I will not go into details on the specs of the computer, but I will say this. This puppy is a beast. And the detail that went into wire management and hose management [liquid cooled] is out of this world. And the custom paint job just tops the cake.  
 
I have only had two issues since I have had this computer, both of which was not the fault of WidowPC. One issue was the video cards. Which was due to a bad batch of cards from Nvidia. And one HDD was showing Bad on boot but still worked. And WidowPC had me replacements for the items in no time.  
 
For those out there who want benchmark scores, and remember at the time this computer was new these scores were top notch.  
3DMark06 10,074  
Also as far as games go, I have yet to find a game that I can not run with all high settings.  
 
I recommend WidowPC to anyone who is in the market for top of the line computer. Customer Support is out of this world. And I have yet to see any other company put such quality into the build process.  
 
Thanks,  
Ben "DeadSpider" Abel

After a nightmare experience with one of WidowPC's competitors, which may have been bad luck but after all the customer service errors and excuses I jumped ship and decided to go with WidowPC after reading many reviews and looking at prices.  
 
WidowPC offered the same or better components for the same price as many of the other high end computer companies. I only found a couple others that offered the same high end components.  
 
i was also surprised they offered a military discount. The amount was like throwing sand at the beach but to me it was the thought that counted.  
 
I was immediately impressed by their customer service when I got a phone call from Adam to verify my order and to discuss some of the comments I made in their feedback section about improvements they could make on the web site and their computers.  
 
He also informed me that I should expect a delay on my order due to some components I ordered and why (they needed to test it for ensure there would be no problems). I am happy they did, I prefer the truth even if it sucks.  
 
I am still eagerly waiting for my Sting 919, but as they say "All good things come to those who wait" or something like that. I would rather wait and have them test the heck out of it before I get it an start working on it and then lose data and time.  
 
 
Well, due to the AMD backlog I either had to wait until after the New Year or downgrade from a TL-60 (2 GHz) to the TL-56 (1.8 GHz). They sweetened the downgrade by giving me an additional $100 on top of the downgrade refund.  
 
After getting my computer I was surprised at the size. Their website says 19" but I got a 20" screen. It is huge. Basically, a portable desktop. I like it though.  
 
I did notice a buzzing when I tried to use the headphone jack. I sent it back and it was determined that it could not be fixed so they paid for half of an external sound card. The buzzing made it impossible to do my foreign language courses. They have awesome service well worth the extra money.

This review was modified by its author, tadashi, on 1/31/07 9:51 PM.

We ordered a new computer from this company and got much more than we expected. We told them what we wanted to use the computer for and what programs we used. This processor is much more powerful than our previous one. The salesman, Adam, was very knowledgable and helpful. We would order another one from them and have referred them to family members.

I bought a gamers desktop, core 2 Duo, quad SLI that scored 3DMark05 at 14,500 right out of the box. All air cooled and very quiet. All operations and gaming have been flawless except for one software glitch that was quickly resolved by their tech support and was not a WidowPC error. Cabling and tie-backs are excellent and the interior is wide open for easy air flow. Very satisfied with a rock solid gaming machine.

Beautiful laptop, very impressed! We ordered the 517D, and with a wireless router & DSL it couldn't be faster. WOW!

My prior laptop was stolen, and so I did a lot of shopping and decided to try Widow PC because of their good feedback ratings. It was a slightly delayed process, more on that later, but for now I am absolutely 100% happy with them.  
I called Widow on June 19th and Adam took my order and made some suggestions, and my Sting laptop was quickly in their system. I hoped to get it the following week when I arrived back home, but then something I really didn't expect happened: I got a all from Widow PC with a little mixed news. Unfortunately, they couldn't use the graphics card I had wanted, but instead of simply making me wait for a back order like some other companies have done in the past, Adam said I would be getting a free upgrade. Well, I was pleasantly surprised and so the wait wasn't a big deal.  
three weeks later I called up and spoke to Adam, who was quite polite when I called, and explained that I was going back out of town again and still didn't have my machine, and he told me that it should ship the following day. Lo and behold, it shipped, and I had it in my hands just in time to head back off to work.  
I am exceptionally pleased. I was a little nervous at tying up so much money in a machine, but now I am a believer. This machine is a Sting 517D, and it absolutely flies through my daily work. So far the price is worth it, and my computer is a much better stable machine than my last laptop... and this one takes anything I've thrown at it so far and begs for more!  
Having dealt with other major laptop "manufacturers" I can say this: so far Widow has set themselves apart by taking care of the customer. Unless something really unexpected happens, I'm a customer for life.

Widowpc you get what you pay for. My ole lady thinks I died. LOL. I've studied and researched and have built my own computer. But these guys have put together a computer that is so attention to detail that L33T is underestimation. Looking forward to moving to the top of my league. The tweaking of this computer is hardcore. Had trouble with my own peripherials and the english speaking (had to throw that in there) intelligent tech support got me running and informed me of other things with my computer. And they were as proud of my machine as I am.

While I was very pleased with the great laptop that I received from WidowPC as a graduation gift for my daughter, I was even more impressed with their exceptional customer service. My family and I live in Korea where I work at Camp Casey for the 2nd Infantry Division. When I wrote to the management at Widow regarding a problem, I got a great response from the CEO and fantastic follow-up to solve the problem. Anyone who's ever felt kicked to the curb by indifferent customer service should know that with Widow they will get a first class provider from start to finish

Please read this entire review, and not just part of it to get a feeling for what Widowpc does. My experience with Widowpc has been a long one, but in the end it was excellent, and I would recommend this company to anyone. I originally purchased a computer from them in July 2005. I received it in the minimum number of days projected from their website. I was very happy to receive my computer, although I had a few qualms. The wire management inside the case was definitely subpar, as was the “Award Winning Widowpc cooling”. In addition, I received a defective floppy drive. However, the overall computer was quite excellent.  
After about three months, I began having trouble with my computer. First it didn’t recognize either of my connected HDDs during a reinstall of Windows. Then, the computer simply stopped booting up. I tried to fix the problem myself and I assumed it was both a bad Motherboard and a bad videocard. However, I am not certified, so I was required to send the PC back to Widowpc.  
The overall turn around time for this was very reasonable. It took about three weeks from the package leaving my door, to the time I received it back. However, there was a message stating that there was no issue with any of my hardware, and that my computer booted fine without any trouble. This was true, for the first three days of having my computer. Then it did the exact same thing, and failed to boot.  
This time when I called Widowpc I was extraordinarily pissed off. Thoughts of Alienware came to mind. However, there was a new person handling all of the desktop questions. This person told me that they had recently let go of some staff that had been consistently manufacturing sub-par quality machines; and that unfortunately, my computer was one of them.  
This is the point at which Widowpc really started to show me what customer service is. They emailed me a pre-paid next day air mailing label so I could get the machine out ASAP. They received the computer, and immediately contacted me. At this point they told me they were going to diagnose the problem and then contact me again to let me know what was wrong. This process took a little over a week, which I think is pretty reasonable. They then contacted me, letting me know that I had a bad motherboard, video card and hard drive.  
As long as the computer was there, I decided I would like to do some upgrades. However, since I had had so much frustration, they ended up giving me a new case, PSU, motherboard, hard drive and wire management for just under $400. Then, they threw in a new $350 graphics card for free. Now, I would like to say that they offered to give me a complete replacement of all of my old components at no cost to myself, but I opted for the upgrade path.  
Now, I have had my computer for a few weeks and the difference is simply stunning. The evolution of their gaming computers underneath Ryan is outstanding. This is what a gaming machine should be like.  
As a final word, I feel that it is unfair to judge a vendor based on a mistake. They are people too, and mistakes are made. However, if a mistake is made and then there is no effort made to correct it, that is inexcusable. Thankfully, Widowpc does put in the effort. This has been the most positive customer service experience in my life. Anyone should feel safe doing business with this company.  
 
Regards  
Mike

Even though widowpc states that they are a high end computer vendor, I didn't understand really what that meant until I starting communicating with their sales and tech support staff. I held off reviewing this company for a few months after my purchase to really see what this company is made of. I'm *so* impressed.  
 
I feel like I've moved up from McDonald's to the Four Seasons. It's a real positive experience to really feel like the person you are talking to on the other end of the phone understands your needs and addresses them in a very honest, straight forward, caring manner. I can't say enough about this company.  
 
I've recommended WidowPC laptops to my son, my friends at work and to my World of Warcraft friends. These guys not only sell the best gaming computers but they are also real gamers who know what gamers need. In ebay terms...A++++++++!

These guys are great! I originally ordered the 517M laptop in early may. I quickly received an e-mail from them saying that they would have a slight delay in shipping due to some motherboard issues, but that they upgraded my shipping to next day air, and offered to pay ME $50 for every day past the ship date they gave me. I didn't mind waiting, but only a few days later I went on the WidowPC website and noticed that their newer model, the sting 517D (Intel dual core) had been released! I started thinking, "if only I had waited!", "it’s too late now; I'm stuck with a Pentium M when the new 517 is an Intel dual core!”. I called WidowPC up and told them my situation, and they did something I never expected. They caught my laptop on the day it was to ship out, took it back to the factory and upgraded it to the newer model for only the increased cost of the processor (only about $100). No restocking fee, no hesitation, and no questions asked. I now have an amazing Sting 517D laptop that totally blows me away. I would like to see you call up dell and ask them to upgrade a system they had already finished production on and were preparing to ship! These guys are great and are always sincere and quick to answer on the phone.

Life has taught us that when advertisments states something that "sounds too good to be true," you better watch out. WidowPc has proven that the Sting 517M system is as good as advertized and better than any Alienware, Dell, Toshiba laptop that I have tested.  
 
My laptop performance is off the charts! Beautiful, sharp, picture images, speed to burn (my grandson plays the latest Doom 3 and Halflife games flawlessly)and so much more.  
 
I've traveled extensively, played and worked with many government issued and borrowed laptops. But nothing has come close to this, a true desktop replacement with class.  
 
Thanks WidowPc,  
Colonel Franco Frosini