I am so scared. I ordered an amp, speaker, etc. from MUSIC 123. They charged my account Monday the 30th and my stuff has not even left the wharehouse and it is now Friday the 3rd. Curious, I googled their name and found list of complaints about them that is so incredibly long I am still in shock. The stories are so horribly sad--poor musicians that save all of their pennies to get that piece of equipment that they can barely afford just to be ripped off by some faceless online schemers. Now, I am another one of them. Now I have $150 in limbo and have to face the fact that I may never see my merchandise. I decided to take a chance with them when I saw that they are "musicians working for musicians"--I guess they are . . lazy, unreliable junky musicians, maybe? I am so upset, I can barely afford to make this purchase and now I'm affraid I'll have nothing to show for it. And who knows if it will even work; it's a non-factory sealed deal! According to reports, even their new stuff doesn't work whan it gets to its recipient. I am probably going to get a bag of loose parts and shattered tubes. I am really apranoid now. i also don't want to fall into some abyss where they just keep telling me its going to ship and then doesn't.

I ordered a guitar, guitar strings and a tuner on 1/16. The order arrived in two packages on 1/24 and 1/25. The order was complete except for the case that was supposed to be included with the guitar. Calls to their customer service line go unanswered longer than I have time to stay on hold. They also are extremely slow responding to e-mail. At the time I placed my order the product information/specifications page stated twice that a "deluxe hardshell case" WAS INCLUDED (I saved a copy of the page that I have referred back to). The fact that a case was included was part of the reason I placed the order in the first place. After an e-mail request to please provide the case that was to be included with the guitar (I can’t get through on their customer service line), they edited the product information/specifications and deleted the references to the included case; and are now telling me the guitar does not come with a case and they will not provide one. Presently I am waiting for another e-mail response, so it's possible that there may still be a resolution to this frustrating experience. If so, I'll provide an update. The unfortunate aspect of this is that the guitar and case were to be a birthday present for my daughter. Her birthday is in a couple of days, so we will end up buying her something else and the gift of a guitar will unfortunately have to wait for another occasion. In the future I intend to take my business elsewhere and will recommend the same to my friends (and my kids’ friends & their parents).

This review was modified by its author, JE87048, on 2/2/06 12:51 PM.

Was strung along for two months while they kept saying the drum set would ship "real soon". Charged my card immediately. The warehouse was moving so I was patient. They gave concessions on shipping and gave a $50 discount on the drums but as it turned out they could not find the drums after all. I received my original money back and was told to order something else. They initially offered $50 concession discount on my new order but backed down when I asked them to match the price at Musician's Friend. Will not deal with these guys for at least a year. CS does not answer e-mails and queue time on the phone is at least 15 minutes.

Extremely Poor customer service. Don't pick up phone for hours. The delivered order was incomplete and is taking weeks even to contact them.

I purchased a guitar pedal from them. They're prices were competitive and they advertised free shipping. I expected a somewhat slow shipping because they said that they were moving warehouses, but i expected my shipment in at least 2 weeks. It has now been over 2 weeks and i have not gotten any reply from them. I have emailed their customer service and sales department 3 times but no reply. Checking my status online, the item has not even been shipped yet. Claiming that they reply to emails and ship out in 48 hours is a total load of crap. Would not buy from them again.

Great price. Nice customer service. Fast shipping.

I ordered a Fender Strato guitar, Amp, etc. from them on the 21st and selected ground payment, and realized later that night i needed it here by friday so i upgraded it to 3 day shipping instead.  
I sent the extra money for the upgraded shipping, but it didnt show up till way later that day so it wouldnt ship out in time to be here by friday, i was dissapointed, i called up customer service to see if i could upgrade shipping again, lady at CS asked why i told her it was for a birthday which was true, she upgraded it to free 2 day service to make sure it got here by friday.  
So far i have had no problems with this merchant!

Actualy ordered from WWBW (WoodWind and BrassWind - same store.) Several items ordered on 9/7. Main item I knew was not in stock but it had an ETA of 9/30. 2 days later received email that the main item was not available until 10/30. One other item on back-order. Other items shipped. 10/26th received email main item was back ordered until 11/10. 11/09 ordered shipped. Item arrived 11/16 damaged. Box was not properly packed. Item did not come configured as ordered. I took pictures and emailed them. After several phone calls to WWBW and the item manufacturer I received replacement parts on 12/10. I had to install these myself. Manufacturer was actually more help than WWBW.

very slow company 2 deal with ..ordered on friday with paypal account . charged instantly and as of monday the order is still setting there in their wasehouse ..2 bad newegg.com doesn't sell amps .i'm not use to peeps this slow and with a "it's in processing" mindset .

I had bought and returned a Yamaha accoustic guitar set three times due to some product defects and ended up not buying at all. But during that process, I had not problem talking to the sales persons and getting RMAs. And I always received replacement before I even sent the previous one back. All in all, I like this site and will definitely use it for future purchase.

I recently purchased a bass w/case from them and was very satisfied with the whole experience. I was a bit apprehensive after reading some of the negetive reviews, but was pleasantly surprised at the speed and quality of service. I ordered a "open box" item and it came in almost perfect condition. I ordered Fedex ground free shipping late Sunday night and the shipment arrived Wednesday morning. Their prices on the items I purchased could not be beat. Also I accidentally ordered 2 cases instead of 1, when I called customer service they were very helpful and I was only charged for 1 case. I would order from them again without hesitation.

DON'T BUY ANYTHING FROM MUSIC123! If anything goes wrong with your item, don't expect customer service to help. They were very rude. My Roland piano had a bad chip after less than a month of use and they blame me for blowing it up! That's customer support for you! It was not used very often and never cranked up very loud. What's bad was that they initially won't take it back even though it was within the grace period for returning the product. They violated their own return policy. After arguing about their return policy they agreed to accept the return. However, I would have to get a quote for the repair from a local dealer before they would accept the item. They knew that it is still under manufacturer's warranty, and that the repair cost is $0.00. By doing this, they forced me to get the piano repaired instead of returning the item. It took over ONE AND HALF month for me to get my piano back. What a waste of time!

This was an incredible bargain. I purchased a b stock Fender Jaguar for $500. The finish has one little blemish in it, but the guitar plays unbelievably. I paid a little extra for shipping and was very pleased. I ordered Tuesday afternoon, it was here Thursday (Indiana to Duluth, MN). I will purchase from this site again.

I placed an order on Oct 2nd, using their own Music123 credit card. It's the 9th now, and the status still says "Processing." Customer service is very polite, but can't help. They say heavy items (loudspeakers) are shipped from another warehouse, which probably means it's being shipped by a dropshipper. Therefore they can't tell you if it's been shipped, when it's going to be shipped, whether or not they even have it or it's sold out! The only response was "call back in 48 hours." Well, that will be the 11th, 9 days after the order has been placed. And it's not like they will have it shipped by then. They "might" know what happened to the order. But most likely they won't have any new information.  
The only reason I bought the speakers from this company was the good financing option. If you don't need financing, don't ever buy from them. Go with www.samedaymusic.com (same as www.zZounds.com). They guarantee that if your order is not shipped by the next business day, you'll get $50 cash. And the customer service is more responsive. Also if you absolutely have to buy something from Music123, don't count on getting any sort of help online. They do NOT reply emails. You have to call... and probably call... and call... and call.

I ordered 3 times from here. Twice for mics and they were shipped promptly and everything went well. I was happy with the order. The third time i ordered which was my recent order in August 17th. I ordered an ESP guitar and some cases which came to about 500. Well i ordered it on Sunday evening and it looked like my credit card was billed immediately but they didn't ship the item till Thursday or Friday. Almost 4 or 5 days after the order ! I called them up and they really seemed to have no real excuse or try to make up for the mistake by maybe lowering the shipping fee something. They also said some times is taken up to inspect my guitar and make sure it's all good and i was like... wait... i ordered a new guitar. I don't want anyone opening a factory sealed guitar !... there's more chance they would scratch it up. So i was not a happy camper. I got the guitar and it was packaged with a cardboard piece at the neck and somebubble wrap at the bottom ot the body. Not packaged too well. I saw scratches on the lower back of the body near the neck where it's juts out. It was very minor and didnt' scratch the paint but i was still not happy about it. The neck also seemed like there was a tiny hairline crack where it was connected to the body. I think it will be fine. But this put a bad taste in my experience. I have to say they are about as good as Musician's Friend. So far, i haven't had problems with ZZOUNDS.COM. They are fast delivery and the lowest prices. I can't say anything about their service cuz i never had to return or complain about anything.