On June15, purchased several items online with order total above US$ 2000.00. Very late shipment. As of today, June 19, only 1 of 7 items has been shiped. Items listed as In Stock are not and need to be backordered. Orders above a certain dollar amount require a call to customer service from your billing phone line to verify, delaying the order processing further. No on-line tracking for most items, only the item of an order that ships first. Contradictory statements as to availability and shiping dates from customer service. Will avoid using this company in the future. Compared to other online outlets, these folks have no business selling online. Dealing with them is like a trip back to the 1970s.  
As Music123 was unable to specify a delivery date, wound up cancelling the entire order before receiving any partial shipments. Was told by customer service rep that I'll be refunded the entire purchase amount as soon as they receive the items back from UPS.  

This review was modified by its author, JosefG, on 7/2/08 9:51 AM.

I ordered some tuning slide grease that I noticed was on backorder.  
 
About a month after placing my order and not receiving it, I sent an email to see where it was and tell them that I needed my order soon or would need to cancel. The reply I received made I recieved made it appear that they failed to read my email as all they said was they'd ship it when it was in stock, which they thought would be another month.

I placed an order with music123.com on 04/18/08 and the item was backordered. After the item was shown to be back in stock for about 7 to 10 days I emailed music123.com and asked them to ship my order. When the order arrived it was the wrong item. I returned the item and when I received the replacement it was the wrong item again.  
 
 
I called customer service AGAIN and explained the problem. I was told I would receive a $10.00 in store credit for my gasoline and time spent running to the local UPS store TWICE now. I was told to watch the return item and as soon as it started to track the correct item would be shipped RED LABEL (next day air). Well mistakes happen and if all of what customer service told me had been true I wouldn't be spending my time typing this. Is the item music123 shipped me the 3rd time the correct item?  
 
Well, I sure don't know because it was not shipped next day air it was shipped USPS 1st class. Hummm... not even express mail. The worst part is music123 could care less. Mistakes I can handle. I will not do business with a company that lies to me. Yes, I called to complain and was not even offered an apology. They can take their $10.00 store credit and shove it. I will never spend another cent with music123.com. It was after my problem with them I started searching the net and finding all the problems others have had with that company. music123.com = bad business. BTW music123.com is offering an awards program (which is why I was buying some stuff from them) where you get 100 points for each dollar you spend. at 125,000 points you have enough points to get a $25.00 gift card. I should have over 130,000 points but they are so behind in the record keping I only show 20,100 points. The other points are still "pending" By no longer doing business with music123.com I will lose $25.00 and the $10.00 credit they said they would give me. However, like I said I will not do business with a company that lies to me. I keep putting music123.com in this post so maybe the search engines will pick it up better.  
 
Maybe someone about to order and searches the web will see how music123.com treats their customers. If the pickups are not the correct ones this time I'll get a refund. If the order had not been shipped or had I known I was being lied to I would have canceled the order.  
Run Forrest Run.....  
 

I'm dissatisfied with how they handle refunds! I ordered a guitar (Jasmine) 79.99, Guitar picks, and Tuner totaling to $112.79 (including tax). At that time any order >$100 was free shipping so I was not charged shipping. The guitar was on back order and did not restock soon enough so I decided to cancel the Jasmine and go with an Epiphone of exact same price. They canceled my Jasmine, refunded me the $79.99 but then charged me shipping and retaxed me totaling $16.42 for the Epiphone. I called their customer service 2x in the past month and they both agreed that I should have not been charged shipping and retaxed because 1) This was already part of a freeshipping order and 2) They already taxed me on the initial order. First time I called the rep said "Okay i see the problem, I will refund you the $16.42. Weeks later never got it. Called second time, different rep saw the error and said sure I will get the $16.42 refunded immediately. Third time I called, the rep did not agree with the first 2 reps about giving me back the $16.42. She said that the Epiphone was considered a different order. Why would it be a different order???? I called them on the phone telling them that I no longer wanted to wait on the Jasmine and decided to change the guitar to the Epiphone of exact same price. Why treat it as a separate order?? It was just a matter of changing the guitar ordered originally! The reps are inconsistent with their facts & promises. I want my full $16.42 back!! Not just the shipping that I got charged with but also the tax amount I was already charged in the initial order. When I asked the third rep why they don't keep records of customer conversations in order to keep track of issues for future calls of same complaint she simply said "Whatever.."

I made an order for a blemished drumset, a great deal it was. It arrived in a timely manner, but was unfortunately missing key parts to put it together. I called and customer service was very nice and polite, but couldn't do much to help other than say to send it back. They did pay for the return shipping and refunded my credit quickly. I was disappointed in the drum set, but they handled the matter very well and professionally. Maybe they are getting better.

What can I say?...I got $75 off a Blackheart Guitar Amplifier Head and Cabinet with a great promotion at Music123...I am a bit confused to their shipping methods, but great deal!!...Jim

This review was modified by its author, jimsi777, on 2/18/08 10:29 PM.

I pre-ordered a Gibson Robot Guitar at their store on 1-11-08. Received a email verifying my purchase. Checking my order status showed "approved order". On 1-14, I emailed customer support asking for status, and received no reply. On 1-15, called their customer support, who said there was a problem with my credit card. My credit card company said there was no problem, that no order had been placed. Called customer support back, and after holding for 10 minutes, was told that they took more orders than they actually had product to fill them, and in truth, that was the hold up. There was no contact from them to me about this order, nor was it updated to show any problem on their web site. This is a horrible way to do business. They must take their business model from the airlines. Don't buy from these people.

Ordered a guitar from music 123 on Dec 27 and received it promptly on Jan 3 using standard shipping. I was unable to track the shipment online as no UPS tracking number was provided. I requested tracking info by email and recieved a very slow response (recieved on 1/6) after the item arrived. This would have been a great experience except for not being able to track the shipment.

I've ordered several times from here, the first being in October of 2007. The site listed 1 cable out of stock when I ordered it, after placing the order I got a backorder notice that 2 cables I ordered were out of stock. I was a little irked, but wasn't in a hurry to received them so this didn't really bother me. Shipping took a few days longer than I expected but I got everything that was in stock within a couple of weeks. In late December they had a sale going and I decided to give them another shot. I placed orders on a Sunday and Tuesday and all items except one that was backordered were received on Friday. Their shipping seems to have gotten a lot quicker than the last time I ordered. One thing that I didn't like was every shipping notice I received had a link to a tracking number, none of these have ever worked... so I've never been able to track any of my orders. Since I've found the site they seem to have good sales and coupons here. This is the one thing that made me come back. I will still do business here despite the tracking number problems I've had.

This review was modified by its author, ozzytx, on 12/29/07 12:48 AM.

I am quite frustrated by my experience with Music123. I ordered a turn table two weeks before Christmas fully expecting that it would arrive in time for the holiday, since the order stated that it would be shipped in 3-7 days. It wasn't until the 18th, that I got an email stating that my order was back ordered and therefore wouldn't be shipped until who knows when. I went on the site and saw no reason or evidence for this anywhere. It said my item was in stock, and I even went through the ordering process again up until payment and was not made aware of it being on back order at any point. I emailed to request clarification that day and heard nothing back from them until YESTERDAY (Dec. 26th). I even called them and sat on hold for over 15 minutes without ever reaching anybody. My item did not ship until Dec. 22nd and, because they waited so long to tell me that it was back ordered, I was left without the option of ordering it from somewhere else. Needless to say, it didn't arrive by Christmas and I am left with a bitter taste in my mouth from not hearing back from anybody with any sort of decent explanation (the only response to my inquiry was to confirm that it had indeed been shipped on the 22nd, which I already knew by this point). Also, once it had shipped, I went to try to track it, but they do not provide a tracking number so you can't actually watch its progress. I will not be ordering anything from them again. If they had made me aware of the back order at the time of purchasing or even responded to me in a relatively reasonable amount of time, it might be a different story, but I'm not okay with giving anymore of my money to a company with such poor customer service.

I placed an order at Music123 on 12/17/2007 for a product with 2-day shipping in hopes of getting this product before Christmas. The next day, the order was approved, but was not shipped.  
 
12/20/2007  
Order had not yet shipped, so I emailed customer support. They did not respond. Their support phone # wouldn't go through.  
 
12/24/2007  
Order had not yet shipped, emailed customer support. They did not respond. Their support phone # wouldn't go through.  
 
12/26/2007  
Order not shipped, no response from customer support. Their support phone # wouldn't go through.  
 
12/27/2007  
I called and got through to customer support via phone. Music123 informed me that they canceled my order on 12/18/2007 because the product was not in stock. They apologized for not informing me and offered to sell me other products.  
 
It is ridiculous that I had to wait 10 days to hear that my order was canceled. I cannot and will not do business with this company again. I was unable to contact them for over a week. I suggest you steer clear from this company.  
 
Jeff  

This review was modified by its author, ext114, on 12/27/07 4:10 PM.

*** WARNING: DO NOT BUY FROM THIS RETAILER ***  
 
Ordered and paid for new and when I got my confirmation it said refurbished I contacted them and it took 6 days to get a reply they said I would get a new one and after 1 week the item still hadn't shipped. The email said they were waiting for more stock and it would be sent right as soon as they get the item in stock. I told them to cancel my order right away. They said the item still might be shipped to me as they now had the item. They ended up refunding my money before shipping it but 6 days to answer an email is unacceptable and not informing me of the item being out of stock and holding my money till they get more is wrong.

Don't buy from these people. They are unprofessional and dishonest. They accidentally charged my account twice and it was really a pain to get them to fix the situation. In fact, they didn't fix it, they left me with the bank overdraft charges. Don't buy from them.

My regular online retailer (AMS) didn't have a product so I went to Music123. I had ordered from them long time ago and was happy. However this time things went really belly up. Item was listed in stock, but it took two weeks to ship out the door. Called in once to check up on it. Someone answered with attitude like: "hey, don't disturb me when I am sleeping". Item arrived, the box was previously opened, taped back together. I open the box. Item looks dirty, used. Cat hairs all over the thing. I wipe it clean and the item still looks used. Material in box such as manual also appeared to have been run over by truck. Called the service department for a full refund. They took it back.  
I will avoid this retailer. Be warned.

The worst service every. I ordered on July 21st called on the 26th to see the progress of my order. I was told that it did not even leave the warehouse yet (not to mention that 2 thing that stated they were in stock are on back order i had a total of 10 items). I spoke to a kid with little to no sales nor customer service skills to be found. He tells me that it will ship out the 30th 31st i say fine and thank you. I call back today the 1st of August and guess what??? You got it none of the items have left the warehouse. I speak to the floor manager and am told the have no clue when it will ship and that it normally takes 3-4 days to ship and has no answer why my order from the 21st hasn't left yet. I asked if there was any way to find out why and was told NO period . So I canceled my order and will go elsewhere. I suggest buying products anywhere but here. The lack of professionalisim and ability to do what they say will cost them my orders and hopefully anyone I can sway somewhere else.