In today's time, service is something that was in the old days or rarely seen now. Much to my surprise Car Parts debunked that myth. Ordering & checkout were very easy & item arrived in just a few days. More surprises were in store for me. The part looked better than OEM & installation was a breeze. I'm very happy with the over-all process & especially since my door is back working as good as new. Thanks for being there!

I have contacted customer service before I placed an order from them for a bumper and I have asked them 3 times if the bumper is OEM and NOT an aftermarket part. They told me that is is OEM repeatedly so I went ahead and made my purchased. Needless to say, when I received my part, it was not OEM. Shipping was decent but they should train their employee to be more knowledgeable.

Replacement headlight assembly. Good fit. Exactly as described. Thanks.

had 2 seperat deliveries 1 took 4 days the other took 7 days compeatly delayed the body shop from painting my car not happy at all with shipping or handeling handaling cost more than parts and it was not handled corectly

Received one of the shock absorber part # W0133-1610870 with no hardware kit (nuts, bolts and washers). Shock box was damaged and taped shut. Talked to Dan ext 344 at customer service and he said that I would be refunded the price of the shock. Also that I would be notified via email.  
That was August 3rd and still no email or credit to my credit card.  
 
Overall I am very satisfied with your company. Quality parts and great pricing. My order number is 8462173.  
 
Sincerely,  
Christopher  
 
August 11, 2009  
 
Still waiting for my refund of $20.00. Was told I would get an email to confirm the credit.

This review was modified by its author, WOODYHH, on 8/11/09 6:31 PM.

July 30,2009 I was asked to write a review for my order. As today I still have not recieved my item, payment processed over a week ago. contacted company by email on three seperate occasions and was told that when infomation becomes avalible they will let me know. In the meantime they have my money and i have an email with someone word that information regarding my order will be sent when they know. If my part s not her by the end of the month I am going to challenge the charge with my bank and shop some where else.

This is a reseller for US Auto Parts. The part they shipped arrived in an open package (within their packing). It was missing mounting hardware and installation information. It was also the WRONG part. The electrical connection was wrong. The rail sizes were too small, etc. So I called them and they said that I had to mail them pictures of the wrong part as well pictures of the part I am replacing before they would give me a return authorization number. This was obviously a tactic to move the return outside the stated return period for a refund. Given their position, I told them I would simply dispute the credit card charge and not return the part then. I told them that, as another option, I would pay the shipping back but I wanted a refund. They then reluctantly gave me a return authorization number. When they verified the return arrived they sent me an email saying they won't refund the original shipping charge and will charge a 20% restocking fee. So apparently they make money by shipping the wrong part and charging you 20% for the privilege.  
 
All this happened before the credit card bill came in so, when the bill did arrive, I filed a dispute and told AMEX I won’t be paying any of their charge.  

This review was modified by its author, joeirby, on 10/4/04 11:39 AM.