I bought brazilian walnut solid from lumber liquidators after doing all my research online and other stores. The rates were lower than other vendors. The manufacturer lumber liquidator uses is unknown (Bellawood) and is not available at any other store.  
 
I already decided on the wood so choosing the wood was not an issue. I ordered wood along with stair noses from their San Jose store on Terminal Ave. The store was short of one stair nose and the manager told me that he would get it FedEx'ed to my address. It has been 2 months and I've been calling and going to the store on a weekly basis and they have been lying about the order status. Everytime I talk to them, they tell me next Monday. Last week I went to the store to cancel the order and the guy could not find the order!! When I asked him if I can talk to someone else, he told me to call their 1-800 number and started insulting me. When I asked to use the phone store, he flatly refused by saying "hell no". It was the worst experience I had in my life. I called their customer service and logged a complaint and asked to cancel my order. Don't buy from lumber liquidators if you want yourselves not to be insulted and you have enough time to wait for your order.

Avoid them at all costs. They aren't up front about the terms and conditions before order, and their customer service is essentially non-existent. I've been on the phone with them for hours to get my problem resolved, to no avail.  
 
DONT BUY

HUSBW2S516V - 5/16" x 2 1/4"Brazilian Walnut  
 
It was very hard to install since it is very thin and we were only able to use staples. Out of 9 boxes bought, 1 was completely unusable due to sticky residue found on all planks. The store where I bought the flooring needs to have customer service training and learn how to resolve customer related issues.  
 
Besides the horrible customer service that I have received while trying to exchange damaged box, so far the floor looks good.

DO NOT BUY FROM LUMBER LIQUIDATORS! I purchased a fairly large order for BellaWood flooring from them. After installation, the flooring was very quickly affected by sunlight -- it darkened considerably, and where there was a rug there now is a distinct line. It looks awful. When I tried to get some kind of advice or compensation from either Lumber Liquidators (salesman = Robert Dworkin) or Bellawood, I have been resolutely ignored. DO NOT BUY FROM THESE PEOPLE-- THEY WILL IGNORE YOU AFTER THE SALE IF THERE IS ANY PROBLEM WITH THE PRODUCT.

I recently saw a Lumber Liquidators truck on ABC Extreme Makeover Home Edition... and I LOVE TY. So I went online and purchased some Bellawood flooring from Lumber Liquidators and picked it up at my local store here in Columbus for FREE! Awesome prices, Awesome service! Thanks!

The quality of the material is poor, there are bubbles, sand and debris in the finish. The company actually shorted me on the material delivered and now refuses to contact me back. After disputing the charge with my credit card they sent an "expert" to the house to look at the floors and he claimed the finish was normal. I will never make a purchase from the company again, and I encourage anyone interested in flooring not to buy from this company.

Quality of Bellawood Hickory exceeded our expectations. Alas, we took the local outlet's recommendation for an installer. What a bunch of amateurs. We're still removing glue from the floor. And the hickory trim (shoe molding) is all mangled and will need to be replaced along with existing floor moldings that were knocked loose.

I cannot say enough bad things about Lumber Liquidators. Avoid them at all costs. They promise outrageous strength and performance before the sale...and then reply "you get what you pay for" when you discover (after installation) that their claims were not true. The products they sell are fragile and inferior.  
 
Orders come into the stores weeks late or not at all. The local manager I deal with bitches constantly about "corporate" and "their" lousy system to avoid any personal responsibility for their poor service. He has no idea when a shipment will be in or what will be on it. It's driving my poor installer crazy. At the same time, he forgets order items (their system is too slow to add them in real-time while I am on the phone with him, so he jots down notes and looses them), makes promises about researching items or "finding them" in the system, and then never follows up. Makes promises to call when parts are in, and has NEVER returned a call. Heck, he still hasn't managed to FAX me an invoice I have asked for twice a week for four weeks.  
 
They have any ability to make multiple items in an order "match" at all. When a special request to have a part be "light" to match the parts that are already installed was made, the manager replied "okay, but it'll probably just come back even darker, 'they' hate special requests."  
 
It just goes on and on. I have never posted a negative review of any reseller. This is the worst experience I have ever had, and unfortunately the most costly.  
 
AVOID!

Lumberliquidators sells garbage plain and simple. I purchased 540 square feet of kempas natural hardwood flooring on July 12th, 2005. It was delivered several weeks later with many of the boxes clearly beaten up. When the installer came to install the wood he immediately discovered that the wood was poor quality, but reluctantly proceeded with the installation. A few hours into the job I received a phone call from the installer informing me of the 'imperfections' in the flooring due to tapered and not square ends causing gaps between the planks. Needless to say the flooring was removed at my request. Dealing with LL has been a nightmare. They refused to refund my money forcing me to dispute the charge with my credit card company. The wood is now sitting in my garage waiting for LL to pick it up. Bottom line.... AVOID LUMBER LIQUIDATORS!! Spend the extra money and get good quality wood without the headache.

With out a doubt the worst company in the world to do business with. Please investigate this company before doing business with them I ordered a floor on 6/17/04, they said it would take 4 weeks for it to come in. They called on 8/13 & said it was in. When I went down there they tried to switch floors on me. They claimed I called them from Sea World on my daughters birthday and changed the order!! It was horrible!! The owners brother was rude nasty and came after me. I will never do business with them again.