They robbed me and never sent my product or refund. They said they closed the bussiness.

This review was modified by its author, krazykev101, on 8/3/07 1:20 PM.

Absolutely the worst consumer experience in my life. I ordered a used PC as well as miscellaneous PC parts. They charged my credit card the day after I ordered, never shipped any portion of the order, never refunded a dime. Three weeks after I placed the order they responded to my emails saying that they "had cancelled the order and would refund within several days". It never happened. Later they replied they would "issue a refund within 10 days"... again, it never happened.  
 
I had paid with a credit card, so I contested the charge with the credit card and it was reversed by my credit card company who then went back on the company's bank account. It was well worth the small hassle of contesting the charge to get my money back.  
 
In doing a quick search online, I see many, many other customers with the same experience. Too much of a pattern here to be a coincidence!  
 
See the excellent review by Yogibob (posted 2/22/06) for links to the better business bureau's complaint website as well as Nevada Attorney General and Arizona Attorney General. I hope you all get your money back, too!

As the two others below, I bought over $600 worth of RAM from them and it never arrived, and they are not answering my emails (even though server receipts show they are being successfully delivered and a couple of read receipts have come my way too).  
 
Gone to Arizona and Nevada AG's office as well as BBB....will be talking to my attorney Monday.

My Complaint is with Isellsurplus.com. Bad service all around!  
 
On 3/25/05 I purchased a Computer motherboard and CPU Combo from Isellsurplus.com. In December of 2005 It broke, and I filed for a RMA (Return Merchandise), and sent it back for testing and replacement. Isellsurplus received it on 1/5/06. It took them over a month of testing to finally decide to replace this order. On 2/7/06 I received a pre-shipping notification, but it was going to be shipped to my old address. I had updated my address with my account page on their website months ago, but this doesn’t change the address on the past orders page, and even though I had included a paper stating I had moved, and please ship to my new address, plus putting my new address on the outside of the box, they still were going to send it to my old address. This is not the first time this has happened with an order from them. Up to this point, I had e-mailed them twice to inquire on the length of time to make a determination on my RMA, with never a reply back, but I e-mailed them again telling them I had moved, and please re-direct this shipment to my new address. This time I received a reply on 2/8/06 saying, “The package is actually still on our shipping dock waiting to be picked up.  
We will change the address. It will go out today.” As of today, 2/23/06 It has yet to be shipped out. I am still waiting for my order. I have sent two e-mails asking about the delay, and letting them know I will be filing a complaint with the BBB, and Consumer affairs division, and contacting the Arizona Attorney Generals office. I’m still waiting for my warranty replacement to arrive.

Order Number: 101316  
Date of order January, 11,06  
 
Still to this date (02/22/06) status remains APPROVED (i.e. unshipped).  
Wednesday, January 25, 2006, I sent an email Stating (I have logged on to my (I-Account Log On) and it has stated for several days:  
Approved - Your order has been approved and has been sent to the warehouse  
for shipment.  
I would like to know would my order be shipped anytime soon? )  
Got reply January 26, 2006 ( Hello Timithy,  
We apologize for the delay. (The order will ship tomorrow. Thank you. )  
My order was not shipped.  
Tuesday, January 31, 2006 I sent another email Asking (Do You Have A Tracking Number? )  
Got reply Wednesday, February 1, 2006 (Timithy,  
I am sorry, this is still on backorder. The new ETA is 2-9-06.  
Thank you,  
JoAnn  
joann@isellsurplus.com  
**Please include original message in all responses** )  
 
Still My order was not shipped.  
 
Thursday, February 09, 2006 I sent another E-mail ( Joann,  
Please tell me my order is on its way. I have lost on this sale because  
my customer will not wait any longer. I have a business to run also.  
Please reply ASAP. Thank You )  
 
Got reply Friday, 10 Feb 2006 ( Timithy,  
 
We are in the process of moving and are experiencing delays in shipping.  
We expect to ship your order on 2-17-06.  
I am sorry for the inconvenience.  
 
Thank you,  
Customer Service  
 
Wednesday, Feb 22,2006  
My Order still not sent  
 
I won't deal with this company again.  
Checked resellerratings.com to see if my experience may have been unique, but after reading other reviews I can see that it is not. Good luck to all of you in getting your product, or your money back. Myself I don’t want them to make another penny at my expense. I want my dam hard earn money back.  
 
Update, March, 06,2006  
 
 
Wednesday, Feb 22,2006 I sent another E-mail after posting this  
On resellerrating.com. (Stating:  
I just want my money back I don't need your product. Email me)  
Maybe didn’t like what I had to say.  
 
Got reply Friday, 24 Feb 2006  
From: "Customer Service" <customerservice@isellsurplus.com>  
To: XXXXXXX@myway.com  
Subject: Refund  
Date: Fri, 24 Feb 2006 11:04:15 -0800  
 
Order Number: 101316  
-----Original Message-----  
Timithy,  
Unfortunately we are unable to fill your order. Your credit will be  
processed on or before 2-28-06.  
Thank you,  
Customer Service  
I Sell Surplus  
 
I checked my credit statement online (NO Reinbusrtment)  
 
Date: Thu, 02 Mar 2006  
 
I log onto Isellsurplus.com web site.  
And this is what I got:::::::::  
 
To all ISellSurplus Customers,  
 
After serving you the past 2 plus years, unfortunately, ISellSurplus.com has had too many small business issues to over come. We have closed our entire business. We are no longer accepting any orders or shipping any orders. We do have someone for the next 30 days (Until March 31st) processing ALL RMA’s, credits, claims, backorders, refunds and customer service issues. You MUST INCLUDE the following in your Email or Mail:  
Your Order Number OR Email Address that your account was under and last name.  
 
ALL EMAILS MUST GO TO THIS ADDRESS: Email:cs@isellsurplus.com  
 
ALL USPS Mail MUST GO TO THIS ADDRESS:  
I Sell Surplus  
1016 Hopi Ave  
Box #184  
Parker, Arizona 85344  
 
This is a Mail Box not a Physical Address. We have no physical address any longer.  
 
We are not responsible for any correspondence or returns that go to any other addresses. This is our only address, all the EMAIL and STREET Addresses you might have will be returned. Please allow up to 10 days for your credit to appear for returns and cancellations. Again, we are sorry we were unable to continue to serve you (Over 72,000 orders shipped in the past 2 years) in the capacity you had come accustomed too. We know the inconvenience this must have caused you this past month and have tried to make this as easy as possible for all.  
 
Sincerely,  
 
Your Former Team at I Sell Surplus  
 
I sent another E-mail  
Thursday , 02 Mar 2006  
 
To: cs@isellsurplus.com Date: Thu, 02 Mar 2006  
Subject: Refund  
 
I still have not got my credit  
 
Sent them my Billing Address:  
 
Name and order #  
 
NO RESPONSE  
 
I have done my research and here are some links.  
(Check this out)  
 
I can’t print whats on the page for legal purposes.  
Just look for yourself.  
 
http://worf.usshurdman.com/~vegas/commonreport.html?compid=67040  
 
But we got the president’s name Danny Tinsman  
And JoAnn is listed above.  
 
And I will not stop here.  
I am sending this to the  
Arizona Attorney General  
http://www.azag.gov/  
 
Nevada Attorney General  
http://ag.state.nv.us/  
 
Arkansas Attorney General  
http://www.ag.state.ar.us/  
 
File a Complaint with the  
Better Business Bureau  
 
http://www.bbb.org/complaint.asp  
 
IIII AAAAMMMMMMM !!!!!!!!!!!!!  
 

This review was modified by its author, yogibob, on 3/6/06 3:13 PM.

ordered end of oct, 2005, received some end of nov. Never got PC, called in Jan, said they'd ship. Haven't. Phone not answering, no answers to email. DON'T DO BUSINESS WITH THEM!!

They charged my credit card 6 days before shipping my order.

First time ordering from this company. Order placed on 1/21, charged on 1/22, and as of 1/30 the status remains APPROVED (i.e. unshipped). No status/acknowledgment email about delays, and no replies to emails sent to customer service.  
I thought the days of customer service this terrible was extinct. I only checked resellerratings.com to see if my experience may have been unique, but after reading other reviews I can see that it is not.  
I won't deal with this company again. Charging credit cards for orders that haven't shipped is fraudulent, in my opinion. Even if I get a credit/charge back done, I will still worry that they have my credit card on file. I don't trust these people. There are so many great, reputable mail-order companies out there... I should have stuck with them instead of wandering into this pit hole.

The dvd burner I ordered was in stock at the time of purchase. It took ten days to recieve an email letting me know that it was now on back-order and would take two weeks to get there. Nice job keeping the customer informed.

It is now 1-5-06 and even though they charged my credit card right away, 12-22-05, this order has still not shipped. Called a couple of times. Once was told it would go out that day which was a lie.

Ordered on the 4th. When I first checked on the status of the order, I was told it would take 2 weeks. I pointed out that their website stated 5 to 7 days, and that payment had cleared. On the 11th, was told by service rep via email that payment had cleared and it would be shipped that day. No response to emails after that day. Product didn't arrive until 11/26/05.  
 
Product was what I had ordered, was new in box and for a decent price.  
 
So if you aren't in a big hurry and are willing to wait weeks for your product, then order from them.

Placed an order on 11/6. My credit card was charged 11/7. I waited two weeks and my order was never shipped. I emailed them asking why my credit card was charged if they had not shipped my order. They responded by cancelling my order and crediting my card. I don't trust any company that will charge your CC prior to shipping... this is a perfect example why.

During the 21 days it took to finally receive this order, I emailed them 3 times and spoke with them on the phone twice. I finally received the item only after giving them a final deadline before I would file an Internet Fraud report on them. I finally received the item 21 days after placing the order. I don't know if they are overwhelmed, or sloppy, or just sleazy, but I will not order from them again.

Company either attempts to commit fraud. DO NOT BUY FROM THEM.  
I ordered a few items - a fan grill, a couple of headsets, Nero and WinDVD - on 8/4. After about three weeks not receiving even as much as a confirmation e-mail, I tried to contact them. They d not answer their phones. They do not answer e-mail. The only way to contact them is through their live sales help (when one is lucky enough to catch them). Finally reaching them, they said that the fan grill was on backorder (even though the site said that they were in stock at the thime of ordering), and the order would ship that day via 3-day shipping.  
Receiving the order a week later via ground, I opened it up to find that the WinDVD software was not included. There was no explanation in the box, not even a shipping recipt. I contacted them again, and asked where the WinDVD software was. They responded that it was on backorder and would be in within a couple of weeks. Three weeks later, I contacted them again, and they said it was still on backorder, and would be in in a couple of weeks. About a month later, I contacted them one more, and they said "It is being shipped right now."  
About a week later, I finally received the software, well over two months after ordering. During all of this time, I was unable to play any DVD's on my computer. Had ISellSurplus made any effort to contact regarding the status of my order other than saying "approved" on the website, it would not have been so frustrating. Also, they conveiniently shipped all of my items on the same days that I contacted them.  
This company actively tries to commit fraud; I had to contact them each time for my items to ship. They make no effort to contact the customer. DO NOT BUY FROM THEM

Terrible after-sale service. They shipped the wrong model item (cheaper one). I got an RMA and shipped the item back and waited. It took several weeks and a complaint through state Attorney General Consumer Protection office to get them to respond. They finally shipped a replacement, the same wrong model again! It took another two months and Attorney General follow-up contact to get a second RMA. Then it took another two months and Attorney General contact again to get a refund, minus the shipping I had to pay twice to ship the wrong items back ($10.89 each time). Now I'm waiting to see if the check clears the bank!  
 
They are terrible about responding to emails, faxes, and phone calls. They promise service and support, but do not follow through. Do NOT trust them!