Overall, I've had very good luck with Woot. However, on my most recent purchase, the shipping notice went out, but the package sat in the warehouse for another week before it was found and shipped. I was in talks with the support staff and my contact seemed nice, however, the only response I would ever get was "We'll get back to you." For 4 days. I only found out that my package had shipped because I had been checking the traking number daily since it was supposed to have shipped. However, this incident aside, I am fairly content with Woot.