I purchased 2 'Vornado Whole Room Air Circulation Clip On Fans' on 5/22. It took a week to ship (5/29) and another week to arrive (6/6). Woot has always been slow to ship but it's cheap so normally I don't mind. However, both fans arrived defective. I sent an Email to Woot requesting a replacement or refund and got this in reply...  
 
'Unless we specifically tell you not to, call the manufacturer of the product you bought. You will likely get a replacement of a new model or better item from them. Please contact Vornado for assistance. There is a 5 year manufacturer's warranty on your units. You will need to provide a copy of your receipt as proof of purchase.'  
 
I replied saying that's not a very fair return policy. I got zero response. In my opinion, Woot needs to put less focus on making cute product descriptions and more focus on prompt shipping and customer service.

This review was modified by its author, Robor, on 6/14/09 8:03 AM.

After two weeks of no activity on my tracking number I email them, guess what the response was?  
 
"oh sorry we're out of it, heres a refund."  
 
so here's the w00t scam: generate a tracking number for every order you get, if you can't fulfill all of them don't let the customer know so you can keep the money until they contact you.  
 
I replied about duping me and have had no response yet.  
 
So people, yes it's bargains but it's no joke you'll either get broken equipment(read their forums) or you'll get duped. If you're really desperate then keep shopping here.  
 
 
P.S.: From Resellerratings:  
 
"This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues. "  
 
The company doesn't care.

This review was modified by its author, neilAAA, on 5/27/09 12:08 PM.

Ordered smoke detectors on Tuesday 4/28 @ 7:20 AM.  
Bounced around Fedex until 5/27. Refunded  
5/27. Woot isnt bad FedEx Smartpost is  
awful. Woot ships smartpost....  

Woot has a great variety of quality products at good prices. I check their website first thing every morning while eating my breakfast. Some of their items are such good deals, they may be sold out by lunch time.

Five business days to ship and another 10 days for the product to arrive. This isn't a fluke, it's normal. This is unacceptable considering the deals are not that great and other companies like newegg ship the same day and arrive within a few days.

I absolutely love Woot! I check the site daily to see what sort of product they have, sometimes even checking at 1:00 am EST when the new deal goes up for the day.  
 
The descriptions of the products are usually hilarious, even the pictures of the item can be funny as well. Kudos to Woot for hiring such entertaining writers.  
 
I've bought everything from a Dyson vacuum to SD cards. No matter how big/heavy/little an item is, you'll pay $5 for shipping. They utilize Fedex SmartPost which can be slow since it's handled by USPS. The great deals more than make up for that in my opinion.  
 
Also check out Shirt Woot, they sell a t-shirt of the day (usually with customer designed art) for $10 and free shipping (again with Smartpost).  
 
Woot-off's happen occasionally as well (look for the two flashing yellow lights), maybe once a month or so. They usually have small quantities of products that they cycle through to sell during the day, and once it's gone... it's gone. You usually have to jump on it if you want something, things can easily sell out in under a minute. On the flip side, it can sometimes take hours to sell through a product.  
 
Woot once oversold an XM Radio I had ordered, and canceled my order. It wasn't something I really needed of course (more of a impulse buy than anything), but it was a minor annoyance. To make up for it they did email me a $5 coupon, which I think rectified the situation just fine.  
 
All in all I really love the business model of Woot, I always make sure I know exactly what the specs of a product are before I buy, if it will work with my system, and I know my sizing in American Apparel for their t-shirts. Woot will absolutely continue to get my business!

This review was modified by its author, bellina, on 4/23/09 3:41 PM.

Great deals! Prompt delivery (5 days) Will definitely order again!

Great concept, like 1saleaday, but better. They have a funny website, great deals. Many brand name items, like i-pods and zunes. Wonderful customer service, fast shipping, good prices. I don't think I can say more. Would definitely order again.

I LOVE WOOT!!!  
 
I have researched just about every item they place on the site and find they are always between 1/4-1/2 the price ANYWHERE on the internet.  
 
Their return policy is good and they package everything well. It takes a little longer than I would like to get it to the shipper. Shipping can sometimes be a bit bit slow but hey, it is ONLY $5 for everything. Higher priced items are usually shipped FedEx and come a lot quicker than Smart Post items. I have always been notified when it is shipped along with the tracking info.  
 
I am still working getting the all illusive BOC but remain hopeful.  
 
Bottom line, YOU CANNOT GO WRONG WITH WOOT!  
 
Now all we need to do is get more products targeting women instead of men. :-D  

I think this response to my inquiry about returning a wrong size and purchasing another is enough of a review:  
 
Unfortunately, we don't allow for exchanges or refunds on shirts ordered in the wrong size. The reason for this is because a sizing chart is offered on the order page. Sorry.  
 
Evan

1 Kingston 16GB USB 2.0 Data Traveler Thumbdrive for $28.99. It took almost a month for the item to show up. During that time, the Woot! folks could not come up with the order status.

Fun site to check every day for deals and the side deals. Seems like woot is getting more commercial, but I still like 'em

Paid $3 and got a broken dvd/vcr combo in a bag of crap. I got other things that made up for it and I love them still, but this makes me worry about every bag of crap now. lol

I am very pleased with the Lexmark X9350 wireless all in one duplex printer. I have very rarely been disappointed in any of their products, and when I am, they immediately replace the item with one that does work.

Woot is a pioneer in the one-deal-a-day concept and it can be quite addictive, and damaging to your wallet, especially during woot-offs.  
 
If you need or want whatever they're offering on a given day, the price will (normally) be at least competitive, if not great.  
 
Their user community can give you some additional (and useful) insight into the day's deal before you commit to buying.  
 
Only gripe with them so far is that it can take them a week to get an order out the door.