I purchased a bluetooth that did not work and they would not give me a replacement.

Cheap product, terrible customer service. 5 of 10 for products and 0 of 10 for customer service!  
 
I bought one of these early in the day and minutes later decided to buy another. I attempted to change my order to add another to avoid paying shipping twice and the site didn't allow me to do this. So I was going to call and tweak my order but there is no number for customers to use...just email. Well after many emails, way too many delays, and no action...I got one...because the staff is not very good and provided terrible customer service.  
 
See more of my feedback to them below:  
 
I just wanted to post and share my dissatisfaction with the poor and slow email customer service provided by Woot. You need to establish a phone where customers can talk with someone to help sort through issues before deals pass as a result of slow email communication between customers and your "customer service" office.  
 
Also, your site needs to have a feature to either adjust or ammend an order after an item is purchased. I don't mean just cancel but say add another item to the same purchase as this will help you by allowing to sell more and help the customer who will save on shipping (vice paying twice).  
 
Lastly, take the feedback provided to you via email during these many back and forth transactions and actually do something with it. Without customers you'll be out of business and most customer reps without a job...reemphasize this as it is much needed.  
 
Your products are great but your service is severely lacking...and it is just a matter of time until products pop up elsewhere which means you may lose customers if you don't improve your service!  
 
Thanks  
Wootdvj

Bought a jawbone 2 that was title as a "NEW" item, found out the usb cable was black dirty (most likely a used item), bluetooth itself have dry up water stain(it's been clean with a wet rag), the ear pieces on the box tab was bent over(someone have open it before). Of course they won't admit it was a use item, and they said "It was dirt/dust from sitting in the warehouse" such BS. How can a new item get dirt/used when it was a seal box? I don't think they can explain that, looks like a refurbish item, that was re-boxed to me. They want me to pay for return shipping, that it was clearly a f**k up on there part. Won't shop at Woot again, even if it's cheapppp.  
 
 
 

I purchased 2 'Vornado Whole Room Air Circulation Clip On Fans' on 5/22. It took a week to ship (5/29) and another week to arrive (6/6). Woot has always been slow to ship but it's cheap so normally I don't mind. However, both fans arrived defective. I sent an Email to Woot requesting a replacement or refund and got this in reply...  
 
'Unless we specifically tell you not to, call the manufacturer of the product you bought. You will likely get a replacement of a new model or better item from them. Please contact Vornado for assistance. There is a 5 year manufacturer's warranty on your units. You will need to provide a copy of your receipt as proof of purchase.'  
 
I replied saying that's not a very fair return policy. I got zero response. In my opinion, Woot needs to put less focus on making cute product descriptions and more focus on prompt shipping and customer service.

This review was modified by its author, Robor, on 6/14/09 8:03 AM.

After two weeks of no activity on my tracking number I email them, guess what the response was?  
 
"oh sorry we're out of it, heres a refund."  
 
so here's the w00t scam: generate a tracking number for every order you get, if you can't fulfill all of them don't let the customer know so you can keep the money until they contact you.  
 
I replied about duping me and have had no response yet.  
 
So people, yes it's bargains but it's no joke you'll either get broken equipment(read their forums) or you'll get duped. If you're really desperate then keep shopping here.  
 
 
P.S.: From Resellerratings:  
 
"This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues. "  
 
The company doesn't care.

This review was modified by its author, neilAAA, on 5/27/09 12:08 PM.

Ordered smoke detectors on Tuesday 4/28 @ 7:20 AM.  
Bounced around Fedex until 5/27. Refunded  
5/27. Woot isnt bad FedEx Smartpost is  
awful. Woot ships smartpost....  

Five business days to ship and another 10 days for the product to arrive. This isn't a fluke, it's normal. This is unacceptable considering the deals are not that great and other companies like newegg ship the same day and arrive within a few days.

I think this response to my inquiry about returning a wrong size and purchasing another is enough of a review:  
 
Unfortunately, we don't allow for exchanges or refunds on shirts ordered in the wrong size. The reason for this is because a sizing chart is offered on the order page. Sorry.  
 
Evan

Even when there are no mistakes, woot is terribly slow in shipping out merchandise. I have ordered 3 items and the quickest I ever received a purchase was 16 days. That is unacceptable. Recently they provided Fedex with the wrong zip code twice (two different wrong zip codes!!!). Now, 3 weeks later my purchase is in Texas and I'm in Alabama. Fedex provided me with the documentation proving that woot was at fault. Guess what, woot says "we didn't do it". So now I have to hope that it actually gets returned to woot at which point, sometime in 2009, they will send it to me. They refuse to cancel and refund.  
Do not do business with these con-artists. The customer service is rude, incompetent, and ineffective.

UPDATE: I started a RMA process with WOOT, and they have yet to refund my account. I sent the item back (to my expense), and either they are not accepting the package or USPS tracking system is incorrect. From my experience dealing with WOOT up to now, I suspect that there is something not quite right with their processes. And their customer service is VERY poor! I am out approximately $80, and have absolutely nothing to show for it. I will NEVER order from them again. I will recommend everyone else to stay away from WOOT, unless they like drama and hassles.  
 
I ordered an item from Woot. They state that my order would ship within 5 days. After waiting 10 days and no shipping confirmation, I emailed Woot asking them to just credit my account and not ship the item. I would just purchase the item elsewhere if they could not ship it. They sent me an email a few hours later basically stating that they just shipped my item. So...what...you have to remind them that you placed an order and are waiting for it to arrive before they ship it to you? First thing...I asked for them to credit the money and not ship. Which they did not honor. And, they didn't even attempt an explanation or apology. Not very professional. And a little sneaky, if you ask me.

This review was modified by its author, monsterjta, on 1/16/09 5:03 PM.

Ordered a Dyson vacuum. The Vacuum NEVER shipped but they charged my credit card. They ADMIT they never shipped the item and REFUSED to refund the charge!! Finally called my bank and disputed the amount.  
 
You may have had good experience with them, but when it goes bad, watch out! I wouldn't bother with woot anymore.  
 

Very very Disappointed,  
 
I bought a new Plantronics 222 Bluetooth Headset from this site, they send used one. It has lot of dust and dents on the piece, I sent them an email about the, then replayed back you have to all the shipping charges, out of stock.  
 
I think this is my last purchase from them.  
update :  
they reimbursed my money and their manager called me about the issue and ask me not retunr used item.  

This review was modified by its author, vrbabu001, on 11/18/08 12:30 PM.

Ordered a universal remote from Woot.com. Two weeks later, no sign of the item has been seen. It took two weeks to get a tracking number from the company. Once I tracked it, it was stated the item had been attempted to be delivered on a weekend and a notice was left. Two days later the item was undeliverable. Customer service is next to worthless. All they said was keep tracking and call your local post office. I'd rather pay more upfront at a physical location than have to jump through hoops to find out if I will be getting my purchase delivered.

In a word. Don't. If you use Google Shopping you can usually find the same goods for the same price or slightly more and you'll get customer service.  
 
I'm all for the new businesses and the up and comer but a company that won't even respond via email within 10 business days is not worth your business.  
 
I purchased a refurb camera and it died in my hands. I sent them an email, per their snarky FAQ (which I do enjoy) and they never even bothered to respond. I've worked for many a company. I can understand its tough but if you're willing to not even respond to your customers you don't deserve a profit margin.  
 
I sent a further request to cancel my account. And they appear to have, but no further feedback. Just a silent good riddance. They are not worth the purchase at any price and have not care or concern for their customers. No thanks!

Acceptable when everything goes smoothly.  
Z-E-R-O service when there is a problem. Tried e-mailing the customer service e-mail address with my problem (didn't receive the item) 3 times with at least one week in between e-mails. No response. Customer service phone number was a voice recording directing you to the e-mail address. Ended up having to file a claim through paypal and Woot STILL has not responded.