I was doing business with plemix for over a year now, and i can say plemix is a professional online seller  
Fast respond and action, good prices, you'll get exactly what you ordered  
I would recommend plemix 100%  

Ordered more than 10 phones from plemix.com in the past year. They have the nice customer service and the fastest shipping i have ever seen so far,I lived in Colorado(USA) and the shipping always took 2-3 days after my purchase. I will highly recommend for everyone to order products from them, plemix is very trusted website.

This review was modified by its author, fanzluo, on 1/22/10 12:33 AM.

Plemix is a very very good company how are very serious, they have a lot of phones in stock very soon and they ship in 48h for France! the contact with the person are perfect and since 6 years i work with , i had zero problem.  
Phil from Paris, France.

This review was modified by its author, philippe.corcos, on 1/8/10 4:32 AM.

I was placing my XXXX order and I did not take the chance to check this out until now. I cannot believe what this people are talking about. I speak for myself, I have placed more than 50 orders through Plemix and I always received what I ordered, they were and are really helpful. I truly recommend Plemix not only because they have the best price on the market, because they SHOWED me that I CAN trust them.  
 
Talking about warranty and return policy, I think you should try "Hello, I have a problem with my device, can you help me out?" instead of "HEY YOU SCAMMER, I WANT MY MONEY BACK", just give them the chance to solve the **** problem. You cannot assume they are trying to scam you if you, at least; do not give them the chance to make it up.  
 
Anyways, you can trust me or not but I know I am just telling you the truth.

About 6 months ago I bought 2 KF350's from Plemix and it was my first time ordering from them. I used their Live Chat to ask their Sales Representatives some questions and they were all answered accurately and the responses were fast.  
 
After all of my questions (I had like 30 I swear) I placed my order for the 2 cellphones and before I knew it I had both the phones in my hands.  
 
The cellphones were in perfect condition with the Korean language pack installed and it came on time (according to the FedEx tracking) and everything was perfect.  
 
6 months later I got bored of the KF350's so I sold them and went back to Plemix to buy another cellphone. Here I was, thinking that their customer support was good last time but I was in for a treat.  
 
This time, not only did they repeatedly answer all my detailed questions, but they got me the same Sales Representative so that it would be more comfortable for me.  
 
I probably spent like a good 4 to 5 hours on the Live Chat and finally placed my order knowing that it was in good hands.  
 
My cellphone is now supposed to arrive on the 8th and I can't wait to use my brand new Samsung S8000.  
 
Overall if I had to rate Plemix's care for the customer I would rate it 100000 out of 10. In my entire life, I have never actually seen this kind of support when buying a product. This is a store I would gladly recommend to all of my friends and family, and I will for sure be returning to the site for many other products that they happen to carry.  
 
Thanks a ton Plemix!  
 
EDIT: Did I mention how amazing their Sales Reps and Customer Service Reps were? Oh and I even talked to the owner of Plemix, talk about customer care :P

This review was modified by its author, edwinjung, on 1/7/10 3:49 AM.

FABULOUS. Ordered a camcorder on Friday, received in perfect condition the following Tuesday. Since I live in a small village in Far North NSW, it broke the record for fast delivery.  
Australian sales staff were courteous and helpful.  
Happy customer

Great experience. I was a bit skeptical while buying my ROKR E6 cause its not a US phone and so doesnt come with US warranty. After a lot of reasearch (googling) I ended on Plemix via Google shopping and with their Father's Day discount of $20, got my ROKR E6 for $219 (incl shipping) - ordered Thursday, phone arrived Monday in perfect condition. Before ordering I had called Plemix just to make sure I speak to a real person and also had some questions abt the content of the package and she was more than helpful and answered all my questions with patience. I received regular update by email after my order placement, credit card processing, and shipping with Fedex tracking number (for regular shipping option :). The phone has worked great so far and also received another $10 off coupon in the box. Cheers.

simply perfect, todo perfecto, barato pero sin garantia, problemas de las importacione sparaleas..

acctually everuthing went great with that store. I couldn't get the language i wanted so they gave me the money for it back right away in the camera arraived in 2 weeks whis was great

As an Australian customer I was sceptical of ordering from an overseas retailer, but thankfully plemix has been good to me. I purchased the Samsung U600 (phone) from the store two weeks ago. The order processing was quick and my phone arrived in perfect condition a week later.  
 
I dealt briefly with a plemix staff member only to confirm my address. From memory, he was friendly and courteous.  
 
My only criticism is that once I had placed my order, I received a seemingly automated email from plemix asking me to call their office (without stating a reason). After replying to ask why this was necessary, the plemix staff called me to confirm my address. I would have preferred if they had called me outright, as this would have saved some time.

I purchased a phone on Thursday night and received it on Monday morning! I was shocked that it arrived so quickly. Plemix provided a great price, it's one of the lowest I've been able to find online, and it comes with a 1gb memory card too. They provided me with excellent customer service and answered ALL the questions I had very quickly.  
 
*UPDATE*  
I went through an exchange process with Plemix when I decided I wanted my phone in another color. Although my questions USUALLY received answers quickly, I found that I received mixed answers about their return and exchange fees. I was then told that I would have the phone shipped out to me on Tuesday and would receive a tracking number for it. Wednesday morning I still had not received a tracking number so I emailed plemix again, and they told me that the phone was out of stock. I was kind of frustrated that they told me it was going to be shipped out and the RMA process was complete, then the next day it's suddenly out of stock. So he told me the phone MIGHT be in stock by Monday, but I did not want to wait another week to get my phone. I asked them for a full refund, and received it, so I guess I can't really complain.

This review was modified by its author, chinkable, on 3/17/08 4:45 PM.

I was getting a Nokia 7900 Prism form plemix, the phone is much cheaper than here from the shop. And the most important thing is the phone supports chinese! I was really impressed! Other than that, the customer service representatives were helpful, and the shippment was promptly dispatched.  
I am looking for the Softbank 911T in plemix, can anyone post a review of the phone? Wondering if it will work properly.  

I’ve ordered two GSM cell phones from Plemix. My first order was in August 2006, and the second was last month, April 2007. I’ve had experience with their customer support/return process as well, and for me it went smoothly (more info below).  
 
Plemix is, in my experience, a good store. However, when you do business with them you must be aware that they are a grey-market importer (at least of most of their cell phones), and so you need to expect a few things. Several of the complaints I’ve read on this site seem to be due to the confusion that this causes.  
 
1) If you are in the USA, the packing slip will list the item value as $100 (regardless of what you paid), my guess is to avoid customs fees. All of the phones I’ve ordered were shipped from Hong Kong via airmail, arriving to California within 2-3 business days.  
 
2) The warranty is only 7 days. If something goes wrong after that, you’re probably out of luck. Your phone may have a warranty with its manufacturer, but usually you must claim the warranty from inside the country of origin (it can be hard to even tell which country that is) so unless you’re traveling there it probably won’t work out. As far as I can tell, the other grey-market phone importers all have similarly lacking warranties.  
 
3) You should email them to determine which geographic version(s) of phone you want they have in stock. For example, of a single phone they might have a Chinese version, an Indian version, and a Philippines version, each with different language options in the software, maybe extra markings on the keypad, and different accessories in the box. Plemix is pretty communicative via email, and if you find they have the version you want just specify it in the order notes when you place the order.  
 
So my specific experience. My first order was a Samsung X820, but shortly after it arrived I noticed hairline cracks in the plastic body, a manufacturing defect I assume. After a few emails to support and some quick pictures of the phone taken with my digital camera, they gave me an RMA. I shipped the phone to the RMA address (Seattle, WA) and in a few days received a full refund. Went back to the website and re-ordered the phone, and this time had no problems.  
 
Second order was a Nokia 6300. Before placing the order I emailed them to see if they had this phone with a standard keypad (no extra Chinese characters on it, etc). They did, and after specifying this preference in my order notes (within the PayPal form since I used that method of payment) I received this specific phone version without trouble.  
 
Bottom line: Plemix’s prices are good, fast shipping, and they communicate well via email, so as long as you know what you want and what to expect from an importer like them, you won’t be disappointed.

This review was modified by its author, Twincyl, on 5/6/07 1:58 AM.

Do not buy from this merchant. They are cheap but their products come with no warranty. I purchased a $600 video camera that stopped working after about 45 days. The manufacturer would not support the product / warranty because it was not purchased from an authorized reseller. Plemix offered no relief - in fact told me to claim the warranty in Japan.  
 
Would never recommend, will never purchase from again - I'm out over $600.

very fast shipping; package in pristine shape; everything intact; worked out of the box; International - no USA warranty; probably grey market but Excellent pricing

This review was modified by its author, jbat2, on 5/2/06 9:45 PM.