tried to order some laptop speakers. They cancelled my order without notice. But, they are still listing this item on their website!

Non Existent Customer Service  
 
This company appears to have been taken over by morons who post incorrect links to products which get shipped regardless of how you attempt to rectify the problem.  
 
What I clicked on to order, turned out to be something else at checkout after I had paid for it, with no way of stopping the shipment.  
 
No response to emails, voicemails, anything.  
 
Note: I had been a customer of this company for a good five years, with no real problems but something has gone horribly wrong recently, perhaps new ownership? Whoever is running this place now is running it right into the ground, and quickly.  
 
UPDATE !!! After returning goods at my expense was finally shipped what I had actually ordered. One email to let me know would have been nice, I wouldn't have filed a credit card dispute if I'd actually gotten some response. Bottom line, I lost money in shipping goods back, which was not a good outcome.  
 
DO NOT BUY FROM SURPLUS COMPUTERS UNLESS YOU DOUBLE CHECK THAT YOU'RE GETTING WHAT YOU'VE ACTUALLY ORDERED- YOU HAVE BEEN WARNED!!!

This review was modified by its author, general lee, on 1/25/08 4:17 PM.

Ordered a wireless mouse. dead on arrival. they have a tedious return process but i adhered to it. obtained an rma number. returned it with tracking per their procedures. they received the mouse on 12/10/07. i have not received a replacement yet. 2 emails unanswered! i cannot find a phone number to contact them. customer service is terrible!

Sorry, wrong company name! Ignore this post!!!!!!!!!!!!

This review was modified by its author, rezachin, on 12/27/07 1:29 PM.

Mouse I ordered arrived dead on arrival without the original packaging. Just a clear plastic bag with the mouse and adapter. No CD, manual, etc.  
 
Their RMA procedures are a joke -- no refunds, only exchanges. And I have to pay shipping back to them for a completely defective product.  
 
I will never order from this outfit again. I wish I had read the reviews before purchasing.

This review was modified by its author, poshaughnessey, on 12/9/07 5:28 PM.

I emailed Surplus Computers about a month ago asking for info on a recording device. They never responded. I emailed again about 6 days ago-still not response. Obviously their customer service is non-exsistant. I will update after (and if) I receive my recorder. I'm hoping for better response from their sales department. I've seen this before where customer svc is lousy but I did receive excellent value/service with sales.

Placed an order with Surplus Computers. Delivery was slow and I had to request a tracking number... TWICE. The merchandise which I finally recieved did not work. Per their RMA instructions, they will not accept returned merchandise unless you have first contacted their technical support. I tried 3 times to contact technical support including leaving phone messages and email. I NEVER RECEIVED a response to my non working merchandise from their technical support. I jumped through all the hoops outlined on their wesite to return a defective item including faxing a request for an RMA. They ultimately did respond providing an RMA (same as order number, real high tech *eyes rolling*).  
 
As Suggested in their own instructions, I bought and recieved Proof of Delivery of the item to Surplus computer but heard nothing back from seller. I attempted to contact them nearly a month later (like the other people who posted, I NEVER spoke to a live person despite having telephone numbers on their site for customer support). I finally sent an email requesting the disposition of the RMA to every email address that I could find on their website. NO RESPONSE!! I sent an email blast a second time and did get a response that my Refund was being processed as they no longer carried the originally orderd item (big surprise, nearly three months had elapsed). They asked that I be patient and that the refund was in the final stages of approval and to check my credit card statement for the credit. ANOTHER month has passed and NO CREDIT. This Transaction commenced on July 30 of 2007, it is now November 13, 2007 and not resolved once and for all for a $49.25 order!! Do yourself a favor. Shop Anywhere other than this seller; their customer service is non-existent, and their business practices criminal, taking money but not providing a satisfactory good or service.  

This review was modified by its author, tpcastro, on 11/13/07 11:59 AM.

Ordered a socket A/370 3-pin heatsink/fan. Not that difficult of an order to screw up, but they somehow managed to send a 40pin socket 7 hs/fan. Didn't even realize they still made those. Haven't managed to successfully contact 'customer service' yet, but will update when/if I do. I have a feeling, based on the other posts here, that I'll have better luck with my credit card company.  
 
Update: CC Co will not do anything until the item is returned, but I can't get a RMA number. They do not respond to emails, you cannot get a live person on the phone, and all their voice mail boxes are full. Complaint now on file with the BBB, who have also recieved no response from this company. Big mistake, ordering from anywhere without checking reseller ratings first. If you're reading this, DON'T BUY HERE!

This review was modified by its author, siryoink, on 11/30/07 4:10 PM.

Did not receive merchandise. Request for automated status via email, got tracking number for someone else's order. No way to communicate. Have disputed charge with CC company.

Faster shipping with correct products. Some cheap items are dead upon arrive. I sent email to contact with the cumtomer service. They replied me in the second day and send me the replaced items free of charge without let me ship back the broken ones. I save the shipping fee for the returning, good experience with this seller. I had purchased twice before, not bad.

Same story as other reviews. Ordered 5 items, received 3, charged shipping for all 5 items, charged for all 5 items on my CC. No replies to my emails and no answer to phone calls. This store should be shut down. Opening a dispute with my CC company. Do not buy from this store.

[Update2] I received the correct product today, a month and a half after my initial order. The product was top quality and works well. The web site still does not work correctly. The product you are looking at isn't necessarily the product that will be added to your cart when you press the "Add to Cart" button. I might still purchase from them, but I will be very careful of what I order and understand that problems can take a long time to get resolved.  
 
[Update] I finally received a response about 10 days after receiving my incorrect order (see below). They issued me an RMA number and I returned the drive for exchange October 2. Today I received notice that a package is being sent to me and I hope it is the correct drive. The email I received was courteous and apologetic. I will follow up when I receive the drive in a few days.  
 
[original comment] As I have had success ordering from Surplus Computers in the past, I receive their email ads regularly. I had been thinking about updating my notebook computer optical drive to a DVD writer and saw they had them for sale. I click on the link in the email for the product and my browser opened a window showing it. There was another similar product shown in the email and I clicked on that to compare it and make sure I was ordering the correct drive. This opened a second browser window and I was able to determine that this would not work with my computer. I closed that browser window and was looking at the original window that I opened. I verified that this was the correct drive and clicked the "Add to Cart" button. I then proceeded to check out. At the confirmation page, I noticed that the drive on the order was not the drive that I added to my cart. It was the drive from the window that I had closed. I immediately sent an email to their "orderprocess" email address as they direct for modifying orders. I also called their phone number several times (during business hours) and could not leave a message as all the voice mail boxes I tried were full. I never got a reply to my emails and don't think they were read as I never received a return receipt. I received my order today and guess what? It was the wrong drive. I sent an email to their "RMA", "RMA2" and "websales" addresses and will wait and see if I get a reply. So far, I am disappointed that I was not able to correct this problem before the order was shipped. They now have a second chance to correct this problem.

This review was modified by its author, knavekid, on 10/23/07 10:03 PM.

I saw an item I liked from their email. I ordered couple other items as well. They sent me only two of the items I ordered. They charged me the correct amount but a) they didn't bother letting me know it was out of stock, b) they didn't bother responding to my emails.  
 
I would not do business with them again.

The worst company I've ever dealt with. Defective Products, bogus RMA's, and a failure to comunicate. I will never order from them again.

Scandalous company, delivered faulty product and would not return e-mails or phone calls. Finally had to setup chargeback with bank to get issue resolved. I lost money because I had to ship items back that I never got to use... !!!BEWARE!!!