When I first looked at your website I was thrilled to find that you had a wide variety of products available. I did order from you with great expectations. One of the items I ordered was bad. It happens.  
However, your Customer Service has been awful. It was very difficult to contact someone in person. Your email only policy is not helping your company at all. I left numerous voice mail and sent emails but got no response.  
Now you have charged me a $7 restocking fee on a $35 item that was defective. It is a poor practice to charge someone extra because YOU sold a defective piece of merchandise. It is YOUR responsibility to make sure the customer gets a working product. Unfortunatly, good morals are not common any longer. Screw the consumer because if we loose one, there will be two more to take his place. Get the money and run is all the rage now.  
With that said, I will NEVER purchase another item from you or your other companies. I wish I would have researched the Better Business Bureau site before I bought from you. How shamefull it must be to know that other local business leaders thought so poorly of your companys service to kick you out of their organization. How disgraceful!  
I will at every chance let people know to be aware of your company. I am a member of numerous computer discussion boards. You can be assured that I will post my opinions in those forums as well.http://www.fatwallet.com/forums/messageview.cfm?catid=28&threadid=118303  
My response to your greed will cost your company much more than the $7 you kept.

I purchased a motherboard/cpu kit,it was delivered.on-board sound didn't work.sent it back at my cost.they sent another,again the onboard sound didn't work.I used an add on sound card and gave up on these idiots.Too expensive dealing with JUNK.

Purchased a fancy wireless keyboard with built in mouse. Great price on pricewatch and shipping estimate matched advertised price. Received order confirmation email and tracking information email. Order arrived promptly, well packaged, and worked great. I just placed the order and have already gotten three advertisement emails from them though!

I had a Win2K server crash one of its RAID-5 drives. I needed a replacement and ordered a Quantum Atlas 10K III 36.7GB SCA-SCSI HD. The drive was shipped on time and I was sent the usuall confirmation/tracking info. My complaint is that it was NOT the capacity I needed. The drive was a 60Gb+ drive! Ordinarily, I would say "Thanks" and move on, but I needed this in a RAID setup and the oddball capacity is causing trouble with RAID configuration. Other than that, It was new and works fine. I didn't know it was the wrong capacity until I cabled it up and turned it on.  
 
Bottom line - I didn't get what I asked for. They sent me something "Better?" and I can't really use it.

This review was modified by its author, Steve Whited, on 9/25/02 10:25 AM.

This is a great place as long as what you buy works. A video card and a modem I purchased were dead on arrival. Windows would not even detect that they were there (tried 3 different computers).I E-Mailed them and they E-Mailed back and said to download and send back their RMA request form from their website. This is when the customer support trouble started.  
1. I tried printing the form several times and the only way it would print properly was "landscape" view and it took 3 pages.  
2. The form has to be "faxed". You can't even send it by E-Mail. I don't own a stand alone fax machine. I guess I could pay Kinko.  
3. You have to sign the form giving them authority to add additional charges to your credit card if they feel that there is nothing wrong with their merchandise. Dangerous!!!  
4. They need 7 days to check their defective merchandise. If you live in the East thats 3 weeks for a replacement.  
 
I have bought from Surplus Computer before and was satisfied with my purchases, but everything worked. Now that I know how their "Customer Service" works I will never give money to them again. I lost my money, you might think about that also

What a great experance. They are very fast at shipping. You get what you order. They are by the phone to help. I'm a Very Happy Customer!

Well the computer parts I ordered from this company are still working after all these months. A tribute to the excellent shipping and handling from Surplus Computers. I would definetly order from them again.

This review was modified by its author, TronG, on 4/11/03 8:25 AM.

Best price on pricewatch and honest. No Frills. Fair Packing but the board looks NEW and is in working Order. Will buy here again. Price is bottom dollar.

I just received my barebone system (Duron 1gig on Fic az-11 mobo and a wave case.) and it worked great. Just two small problems that's no big deal. An HHD led was plugged backward and the "refurbished" floppy drive didn't work. I got the manual, cd, and the cables with it. I didn't know if I was going to get them so I downloaded the stuff from Fic ftp. Fic has great support. I am very pleased with my purchases from this site.

This review was modified by its author, wju42550, on 4/23/02 6:50 PM.

I deal with this outfit through their used equipment division "SurplusComputers.com". I ordered a used monitor which they stated was refurbished and checked by factory trained technicians. It wasn't a great deal, it was merely a fair deal for a working used monitor.  
 
It wasn't even clean when it arrived, the "refurbishing" process seemed to consist of a new plastic bag and box. The minute I turned it on it was obvious that nobody had ever checked it before shipping - the image was clearly defective and the screen had burn-in marks.  
 
I contacted their tech support who agreed it was garbage and there was nothing to do but return it, which I promptly did, at considerable expense (it was a big heavy monitor), exactly in accordance with their instructions.  
 
That was almost two months ago, and despite two contacts with them, the first of which they completely ignored and the second of which they responded to only because I threatened them with a VISA dispute, I have not gotten back one penny nor any status update on the RMA.  
 
I am now in a VISA dispute with them, which I am confident I will eventually win, but I'm out the money for awhile.  
 
I learned my lesson about buying used equipment online and I learned my lesson about dealing with this reseller.

I have used this company for several years. They give good service, sell what they advertize, ship promptly, and don't overcharge for the products. Just a quick note to neophytes and first time users: know what you want, ask questions, make sure you know how to use what you get.

This review was modified by its author, jbgilster, on 4/19/04 6:08 PM.