The product I ordered arrived about a week and a half later. The problem is there is absolutely no way to contact them about how to get the user id and password so I can use the manual that we are promised to use.

This review was modified by its author, leal, on 8/30/07 6:17 PM.

I ordered a DS-Xtreme 16 Gb flashcart from mod-chip.com, knowing it was in backorder. The backorder due date kept moving further and further into the future (nothing mod-chip.com could do anything about).  
 
After a few weeks, I decided to convert my order to a CycloDS Evolution and contacted Mr. Ostermann. His response came within 10 minutes and after confirming my new order, I barely had time to sleep before UPS delivered the package at my doorstep.  
 
This is just excellent customer service, one can not expect any more. Highly recommended!

This review was modified by its author, bealzebub, on 9/2/07 8:48 AM.

I placed an order from Brazil and I received it perfectly on time! All my questions were satisfactory answered previously. I totally recomend them!

Awesome 5 Stars. I Love this site. PSP Chrome Faceplate looks hot. 5-6 Days delivery, I thought it was business days but I was wrong! It came 5 days later and 2 of those days were sunday and saturday. really happy with this store. All NYC buyers I suggest you use this store.

Fast, individual attention on email responses. Had problem with disc I received, received a timely, working replacement quickjly, free of charge. Looking forward to more dealings with them in the future, very pleased.

First let me tell my story I tried to get a M3 simply from Modchipstore.com Bad idea I found out they scammed me so i can here and ordered my Item today I yet to receive email that my Item was shipped but it is only 4:42 where I am I will update when I get the shipping email with tracking #.  
 
 
!!!UPDATE!!! Got M3 in Mail last week Works GREAT LOVE IT 2 day shipping ORDER HERE!!!

This review was modified by its author, riku98523, on 8/18/07 7:50 PM.

Mod-Chip.com is a MUST. Ostermann is really helpful when you email him. I also used the BEST PRICE feature of the site where I found a better price online, and they pulled through with it!! I was so amazed. But the thing is, best price forms may delay your shipment by just a few. From when I ordered, My card reader had became defective a few weeks after and after i sent a few emails and had a talk through email with Ostermann, he told me he'd send me one! The only thing was proof that I had destroyed my card reader... but it didnt work anyways! This site is truly a must try and mod-chip.com is extremely nice. The only thing is sometimes the emails may take a while but if you email them a few more times they will be sure to respond! I RECOMMEND this place to many people and don't feel bad trying to order from here, they are not frauds, i promise you =)

This review was modified by its author, kcadizon, on 7/31/07 8:58 PM.

Overall, I am very happy with Mod-Chip.com. Unfortunately, my gamecube screwbit came defective (A problem which was easily corrected), and the DVD drive of my console won't spin (Probibly a connection problem). The staff at Mod-Chip.com were friendly and helpful and responded to emails very quickly. Overall, Great Job! This is a great store.

My experiences with mod-chip.com have been extremely positive. I emailed them with some questions about something I was worried about and they set my mind at ease. Their experience in the market and quick service will definitely draw me back as a repeat customer. I recommend them highly!

This review was modified by its author, sethmeisterg, on 7/30/07 11:44 AM.

Long story short, my order had trouble reaching me and was sent back to mod-chip. Despite that, I am thrilled with mod-chip in general and Osterman specifically. They totally stayed in contact through email even tho problems weren't their fault. When it was clear it was going back to them, they quickly offered and executed a full refund. no restocking fee even! 5 of 5 stars for excellent customer care! Thanks Mod-chip - you guys rock!

This is my review for www.mod-chip.com  
 
-Products  
They have a really great selection of chips and accessories. They have the new stuff and they even have older console chips, like the ps1.  
 
-Shipping  
You can choose between express mail (3-6 days) or UPS (1-2 days). If you choose express mail you will usually get your product in five days.  
 
-Contact  
As for replying to emails, mod-chip.com is great. Every email I have sent them asking a question has been answered withing 24hrs for me. Unlike other stores I have purchased from, one who took like 8 days to reply.  
 
Overall your won't go wrong with mod-chip.com  
They are a great place to buy chips and accessories from. They also have excellent customer service.  
:)

Living in Japan, I recieved my PSP UP fast from Europe. Ostermann is very responsive to email inquiries of any nature. In less then a week I already placed my next order with him since I have more customers that require my services.  
 
If your looking for a secure place for ordering products for your gaming needs mod-chip.com is the ONLY place to order from.  
 
I will use mod-chip.com exclusively for all my needs :-)  
 
FRANK RYAN

This review was modified by its author, midnightcharger2, on 7/23/07 10:54 AM.

really great service my hdcombo couldn't be shipped via ups but my other parcel could my package that got shipped via ups came in on e business day and i live in the usa! it got shipped on friday and came on monday! hopefully the same thing happens with my hdcombo i'll update when i get my hdcombo.  
 
UPDATE  
 
got my hdcombo today it was well packaged and is in working order. definitely order from this site they get u goods to u and fast much happier than another vendor i ordered from(PS2cover.com).

This review was modified by its author, Abeabe92, on 7/19/07 10:00 AM.

Ordered a Swap Magic set from from the website. The parts came packaged in a bubble-wrapped parcel post very quickly, about 4 days, as advertised. Upon installation, I found one of my disks would not work for unknown reasons. After talking to the support staff and attempting to fix the disk to no avail, the company sent a new disk at no extra charge to me. The new one worked just fine, and the service was great. The turnaround time from broken disk to replacement replacement was less than a week, including shipping.

I live in South Africa (SA) - not many stores ship goods here. I got my first package 2 days after purchase - this is faster than buying from a store in SA. Both packages arrived safely but more importantly quickly. Support from Ostermann was superb and quick and there was nothing that he did not assist with. Mod-Chip is professional and well managed - I will be getting all my gaming needs from here going forward.  
 
RECOMMENDED ANY DAY  
Sundesh Balraj  
South Africa