Outstanding in every way. I forgot to check ResellerRatings before deciding and I ended up buying from modchip with no hyphen. Those guys really ripped me off but Ostermann and Mod-chip.com made everything right again. So if you need a chip, don't forget the hyphen so you can get excellent customer care.

Order was shipped on 30th thery say. 2 weeks later and still no product. Only an automated response to inquiries. They say it could be delays in postal delivery which I have never experienced with all the countless items I have purchased online. Cannot recommend this company to anyone.

Great customer support, and also they really stand by their pricematch! would not hessitate to buy from again.

I ordered something on dec 30th 2004 from this site. I was hoping for it to be shipped before new years eve but what I didn't know was that this store was located in Austria. And while I made my order early afternoon central time it was well into the night over there. However, my item still shipped immediately after new year.  
 
The order comfirmation didn't come immediately after the order, but did come within the 24 hrs the site said. The shipping confirmation also came the day after new year.  
 
I used the $3 shipping option. Even tho they're in Austria the item still came by the 6th day so I'm pretty satisfied.  
 
It appears that they only provide customer service via email. However I did not need to use it.  
 
This store does not provide invoice numbers, rather, it keeps track of customers via email.

This is a company that is spectacular! I received confiirmation at order time and received tracking information immediatley. I received product in 2 days as advertised on the site. If you are looking to purchase from mod-chip.com, you are in great hands! #1 Rating!!

It was refreshing to have such a good buying experience from an online store. The shipping was quick, the product was great and the customer service was outstanding. I would definitely recommend this site to anyone. A++

Great service wouldnt hesitate to order from them again.  
 
If you were not sure before who to order form, this is the place. Feel safe ordering from this site.

This online store is great. Their price match guarantee is no joke! They matched a lower price and beat it by 5%, I was really impressed. They also had great customer service, email communication was very speedy. I highly reccomend this store. Thank you Mr. Ostermann.

I was very impressed with the shipping & the price. But what did suprise me was there after sales support. I had some problems & my emails were responded to by the next working day. Thankyou very much whoever Osterman is for their swift & knowledgeable reply.  
Thanks again  
Ian from New Zealand

I had never dealt with this company before- However, their website looked very professional and full of supporting material.

Mod-chip.com has some of the best customer service I have ever dealt with. I had ordered a mod chip for my PS2, but later found out (after it was shipped) that I had ordered the wrong product. They were swift in replying to my emails and got me the correct product free of charge. These guys are great!

This review was modified by its author, Tatanko, on 7/25/04 10:00 AM.

I'M A VERY LOYAL CUSTOMER MOD-CHIP.COM AND SO FAR THE COMPANY LIVES UP TO THERE WORD WITH THERE LIFETIME guarantee My Chip has became Faulty after 3months and now Mod-Chip is Replaceing it for me. And once i recive my replacement i will be a very Happy Customer,  
Thank you:  
Mod-Chip for your Quick Reply  
E LESLIE  
Texas UAS

Great company, They sell great products and give the best customer support I have seen. They reply to my emails quickly and have gone above and beyond what they need to help. Fantastic company and I would not hesitate to purchase from again.

This is the place to order from, great web site, easy transaction, as well as great communication. I purchased from this company and became concerned that they were modchip.com and asked for verification that my products would be shipped and I would not be ripped off. I received a reply to my e-mail within 1 day assuring me that the order was shipped (within 24 hours as promised )and their company is NOT AFFILATED with the above mentioned modchip.com. I Will certainly do business with the again, and will recommend them to all of my friends....