I would stay away from purchasing at this store. I returned an unopened car seat as required in the instructions and was not given a refund, but a store credit. Now I tried to use the credit, and they said my credit had expired. When I received the credit, there was no expiration date. Customer service said there was nothing that could be done. I will never shop here again.

This store is horriable. I bought a diaper bag off line from them which they state is non returnable. I had no problem keeping it but it looks nothing like the picture and is a lot bigger than their dem on the site too. I did not even use it, tags attached and all. All I did is open the brown box say it was huge and put it right back in. I email customer service and get some general rude email back and tehy said too bad. I even called twice and no return call. I do not suggest using this company in any form. I think I just may be returning my stroller from them too and file a chargeback on my credit card. Snice their items are not as describe. I will never shop here again.

I recently purchased a Fisher Price Safe Voyage EX carseat from BabyAge.com because they were one of the few places that had it in stock and ready to ship. Their shipping was excellent and I received the items 2 days after I had ordered, with a flat $5.95 shipping charge. After I received the carseat and removed it from the box, I placed it in my car and found it did not fit in the location where it needed to go. I contacted BabyAge for a return authorization, having read their return policy as stating that opened but resaleable items could be returned for store credit. I was told that even though the tags were still attached and it hadn't even been installed, they consider the carseat "used" because it had been removed from the box, and therefore could not be returned. I spoke with a CS manager and pointed out that their policy lists items that are considered "non-returnable," and open carseats are not on that list. Also, the product pages do not indicate that if you open the carseat box the item cannot be returned. In fact, they had already opened the box to insert the invoice and had resealed it prior to shipping. She reiterated their policy that it had been removed from the box, and therefore had been used, and because of the high expectations of their customers, it could not be returned. There is no way that you can determine whether a carseat, which so far is only available online in my area, will work for your child/in your car without actually receiving the item and opening it. No other retailer, online or brick and mortar, from whom I have purchased a carseat, has refused a return of an opened yet unused product. Bottom line is that BabyAge is trying to take advantage of their customers by not following their own stated policies.

I bought a baby crib mattress from BabyAge.com. They shipped it via UPS, but it arrived damaged. I informed the seller and they filed a claim with UPS. After UPS investigate the issue, they decided that it was damaged during shipment. Here is when it starts becoming interesting. UPS shipped the item back to them. I follow all these events from the UPS tracking numbers. I called BabyAge to ask them send me a new one. They told me that UPS rejected their claim and I should soon be receiving the mattress from UPS. I told them what I saw in the UPS tracking. But they simply said "no". Anyways I waited for a few days and I saw that the mattress got delivered to them. I called again. They said  
"They don't have it!" I told them that I should rather believe UPS than BabyAge. They did not like my choice of who was to believe and rather rudely they refused to solve the problem. At the end I disputed the credit card transaction and got my money back! Apparently the credit card company has also believed UPS! :) Although BabyAge has lower prices, they suck at customer service and do what ever it takes to turn their return policy to their advantage. Even if it takes to lie! Tsk, tsk, tsk...  
 

My mother in law purchased a $100 gift certificate for me from babyage.com. I purchased a highchair in June 2005 and when I received it the color on the box looked different from that on the website. I immediately called babyage to see what their return policy was and the customer service rep told me that it was not a problem to send it back unopened and that my original gift certificate would be returned to me as if I had not made a purchase (good for one year from the original purchase date). I considered whether to just keep the item because I found out it would cost me $20 to ship it back but I ultimately decided to return it since it was not what I wanted and use the gift certificate at a later date. I received this confirmation email on 7/15/05:  
 
"Thank you for shopping Babyage.com.  
Your return Request has Been processed and a credit acount has been created for you, which you can use to buy anything in our online store  
 
Gift Certificate #: 5E9BBB96GC  
Certificate Amount #: $99.99"  
 
I saved this email and decided to wait until my baby was at a stage where he needed something specific. Last night, May 15, 2006, I decided to use my gift certificate and went to the babyage website to place an order. I was surprised that it would not accept the GC # I was given. When I called this morning I was even more surprised when the customer service rep told me that they had issued me a 90 day credit and it had expired. I explained what I had been told previously and referred to the email which does not list an expiration of any kind. She told me that they did not have to inform me since it was on their website and that they were unwilling to do anything about this. This is very poor business practice and I am very upset that they 1) gave me incorrect information over the phone and 2) Did not communicate clearly to me in their email response that the new gift certificate would be good only for a limited time. If I would have known that this was the case I surely would have placed my order within that time frame to avoid losing the $100 gift certificate and the $20 I spent in shipping. I can only wonder if this may have been done intentionally as most reputable businesses clearly communicate conditions/expirations ON their gift certificates or in this case included in the email. BEWARE of Babyage!!

Customer service sucks! Return policies are not clearly stated and website does not give adequate info about items.

I was sceptical when I saw 4-6 weeks delivery on the products that I wanted for our babies nursery. However, they did have a lower price than anyone else and our baby wasn't due for another 3 months so we decided to go for it. 6 weeks went by and no word from babyage. I gave them a call and the rep had no idea what was going on with my order and was going to call me back. Two days later I had to call them.... Well let me make this long story short. First part of my order arrived 8 weeks after ordering. Last part still did not arrive and it has been 5 months since I placed my order. The shipment that I did receive was horribly packed and one blanket was dirty.

I was skeptical after reading the reviews on this site, but I was pleasantly surprised with my experience. I ordered a car seat on a Thursday, it was shipped that afternoon and it arrived Monday. They also had the best price around.  
 
The packaging left a little to be desired, but it wasn't bad by any means. It shipped in the original box, which was a little beat up and the seat was dirty, but it wiped right off. And as other people have pointed out even though they claim the item hasn't been resealed there was an invoice and catalog in the box.

Horrible, dishonest company. Avoid.  
 
We ordered an Evenflo Triumph 5 car seat from this company that was supposed to be brand new in a sealed box. After some rather slow shipping, it arrived in a very badly damaged box that was held together (somewhat) with some very sloppily applied packing tape. I would have refused to accept it, but UPS dropped it off on my doorstep while I was at work. I immediately called BabyAge.com's customer service and dealt with a rude person who arrogantly dismissed my concerns as unreasonable. She kept insisting that I check to see if it was damaged and when I told her that if I opened the box, it might effect my ability to return it as a rejected item with UPS, she told me “Don’t worry about that – I authorized you to open the box.” The seat was sitting in the bare box, wasn’t sealed in a bag and there was a BabyAge.com catalog in the box (how did it get there if this was a new sealed item?) There was dirt on the seat and there was a patch of dirt ground into the base of the seat so that at a bare minimum, this appeared to be either a customer return or a floor model. I told the CSRep that although I did not see any overt damage, that I was concerned the item suffered latent damage given how badly crushed the box was, that I wouldn’t just trust my daughter’s safety to a seat that had already been through a significant impact and I requested a return. She told me that she would accept it as a return for “buyer’s remorse,” presumably at my expense to ship it back. Then she changed her tact and insisted I instead call Evenflo’s customer support and let them deal with the problem.  
 
As I expected, Evenflo politely advised me that this was an issue for me to pursue with the seller and/or shipper. However, Evenflo also advised that my concerns were reasonable and informed me that their Triumph car seats ship sealed in a plastic bag inside the box. I called BabyAge.com back, demanded a return for a brand new seat in a sealed, non-damaged box and this time was told by another CSR that she would not issue an RMA and that BabyAge saw no problems with this order. She also tried telling me that their items are all brand new, are never returns and that Evenflo does not ship their seats in sealed plastic bags. Who am I to believe – the manufacturer who very well knows its standard business practices or the shady retailer who has an incentive to lie? A CS manager is supposed to call me back this morning but I’m not holding my breath.  
 
So now we are in the process of disputing the charge with our credit card company. There are three morals to this story: (1) Do not do business with BabyAge.com; (2) Look up all new mail order companies on resellerratings.com before doing business with them; and (3) unless you know the retailer will guarantee customer satisfaction, do not accept any significantly damaged packages that the deliveryperson attempts to leave with you and if the package is left at your doorstep with no one home, do not open it but instead drop it off in as-delivered condition at your local UPS or FedEx desk to refuse it.  
 
Looking through some other reviews here, it appears that BabyAge.com purposely opens and then half-heartedly reseals the boxes it ships out, ostensibly to put a packing slip inside. However, legitimate retailers who ship in manufacturer's packaging stick the packing slip and any other documents in a plastic envelope on the outside of the box. The real reasons that BabyAge does this are a) they can claim it was an opened item subject to store credit but not a refund; and b) UPS may not accept a re-sealed package if a customer tries to send it back as a refused delivery.  
 
Finally, while some of the positive reviews here appear genuine, I seriously doubt that all of them are. The several most recent “Very Satisfied” reviews are so brief and generic-sounding that I suspect they were written by employees of BabyAge.com and if the “E-Commerce” reviewer isn’t a company shill I’ll eat my proverbial hat.  
 
In summary, the first BabyAge.com CSrep had it wrong when she said I had buyer's remorse with the car seat. Actually, I had very well-deserved buyer's remorse with this retailer.

This review was modified by its author, lousygolfer, on 4/25/06 12:28 PM.

Terrible customer service. Basically authorized me to return a Britax carseat for refund and after jumping through all the hoops -- said they will only give store credit as the box was "opened." I have major arguments including the fact the box arrived at my house with the bottom dropping open. Plus, was told my supervisor Robin Spence that unfortunately, I spoke to "sales" girls Kari and Donna and not "true" customer service reps. So, she basically agreed that there was a miscommunication on their part but said she cannot and will not do anything for me. If I have a complaint, email Matilda but she guarantees no one will do anything for me. I am livid. Do not shop with such inflexible companies. Stick with babies R'Us, Target and friendlier flexible companies who value their clients.

I have to say I was a bit concerned before I ordered from this merchant seeing some earlier review's but there price was so good I decided to take a chance and WOW was i surprised to receive my Inglesina stroller 24 hours after placing the order, This is by far the best service I have had online ever!

Wow, where has BabyAge been!! I am on my second child and I wish you guys were around during my first. I ordered a Briatx Marathon car seat for my son because of two reasons, Britax is by far the best and safest car seat for any child and two, you had free shipping on the item. I ordered this on a Tuesday and they had it at my door by Thursday morning. My husband was so impressed I even caught him surfing online at BabyAge for more items. Thank you for your service and note that you have found a devoted customer.

Do not buy from this shady people. They ship open and reseal items. I ordered a car seat and graco swing on Weekend and decided to cancel car seat on moday morning, they told me it was already shipped and I will have to return using my shipping means and later found they it was picked up by ups 7:00pm on that day.  
 
To my surprise I found both the boxes shipped on manufacture packaging in re-taped condition outside my door and no packing slip. When I opened the graco swing found the packing slip. Now since the car seat was already resealed I called and complained (they told me they open it sometimes to put packing slip) and also asked RMA no for car seat. Shipped it ups and waited for my credit. They sent me a store credit saying I opened the items. These people are crooks and purposely resealed both of my items since they knew I will return car seat. I will definately write this to attorney general and BBB. They do not return any emails once you have a return or exchange.

I purchased 2 cribs,2high chairs,two mattresses and one of the cribs was damaged and short on parts. I contacted them 4 times via phone and one e-mail and was promised each time that replacement parts were coming.Upon reporting tem to the Better Business Bureau, they claimed they had sent a gift certificate which I never got or wanted.I will never shop here again and will tell everyone I know of this terrible service.

I had an absolutely nightmarish experience ordering from this company and would not recommend that anyone order from them at any time. They sent the wrong carseat, and a month later have not processed the return or sent the correct one. They would not let me speak to a supervisor and say they will not refund my money. I am frustrated beyond belief.