My wife ordered a Britax Marathon car seat on the Feb 16th and as of Mar 28 the story was "It should ship any day now." Well since they charged my credit card on Feb 17th they should have shipped it no later than the 18th. This is a very poor company and I urge anyone thinking of buying from them to look elsewhere. You will find the same deal (maybe a little more) but you will get the stuff you order before your child is ready for college. We said to heck with it an paid $20 more and ordered from another company and canceled this order.

I ordered a Britax Marathon car seat (Onyx color) that seemed like a great deal. However, it is now April 3 and I still DO NOT have the car seat. Baby Age has been stringing me along with talk that the shipment is coming, the shipment is late, the shipment is coming, and now 'the Onyx seat is not in the shipment'. I'm not in a great rush, but this is ridiculous. They shouldn't advertise a product that they are not capable of delivering.

THIS COMPANY IS A JOKE!!!! I HAVE NEVER IN MY LIFE DEALT WITH SO MANY MORONS!!!! I ordered a bedding set and 2 rolls of wall border to match on Nov 2nd...I received the bedding and one roll of the wall border withing 4 weeks which was fine because it was within the time limit they gave and they said the 2nd roll would be shipped separately. Well here it is going on 8 weeks and still no border SOOO I have half of my wall done in this border and the other half has nothing because I still havent received the border. I called today to cancel the order because I am so sick of hearing them say that it is being shipped in only a few days or it will be here soon and NEVER getting it so I cancelled and the lady had no problem cancelling the order it was great. Then I got home and had an email saying that my product has already been shipped so I will have to pay shipping to send it back to this god awful company. Well I never received conformation that it was being shipped and the darn company is closed on the weekends so I couldnt cancel then like I wanted to. I mean what kind of company doesnt have customer service employees working during the weekends its just ridiculous. I will never use this website again and I would never even refer them to my worst enemy. THIS COMPANY IS HORRIBLE!!!!!

I purchased a $300.00 car seat from BabyAge.com. I received it on a Tuesday. A recall by the manufacturer was issued the previous day - Monday. I called BabyAge.com and said that I did not want the car seat because the recall made the car seat unusable after my daughter reaches 50 pounds (the car seat is rated to go up to 65 pounds). I explained that I had not used the car seat and still had all packaging material. They refused to issue a return authorization number and asked me to call the manufacturer. The manufacturer said that THEY SHOULD HAVE NOT SOLD THE CAR SEAT TO BEGIN WITH and should take it back. I called BabyAge.com again and told them what the manufacturer reported. They refused to issue a return authorization number again and said, "This is not our issue. It's the manufacturer's problem." Once again, I called the manufacturer who apologized and said that this is a consumer, retailer issue. I called a third time to BabyAge.com. They refused to accept the return, and I asked to speak to a manager. Apparently, I was transferred to the head of the company. She said they would accept the car seat back, but she would only issue a merchandise credit because I opened the box and I would have to incur the shipping cost. I explained the only way to know that the product was defective was to open the box. I do not believe that this company is acting in good faith; therefore I do not wish to purchase anything else from them. I informed the manager that I was doing a charge back on my credit card. She didn't seem to care. I am now working with my credit card company to get my money back, and my daughter has a car seat that she can't use.

I originally purchased a jogging stroller which didn't work for my children. Even though unused, BabyAge.com would only give me a store credit. After 90 days this credit completely expires. Customer service did not respond to the phone or e-mails, and I had to call the order line. Once I had a live body on the line, they would do absolutely nothing to help me out with the expired credit.  
 
Overall, they are cheap, but it was not worth it, since they ended up in pocketing over $100 of my money due to the awful customer return policy...buyer beware!

DO NOT ORDER FROM THIS INCOMPETENT COMPANY!! THEY ARE SCAMMERS!! I placed an order with Babyage in July through Amazon. Instead of a bedding set for $44,as advertised, they were really shipping a pillow for $44. I luckily called before the pillow was shipped, a full month later, and they promised to correct their mistake and ship me my bedding set for the advertised price of $44. They then told me it will take 4-6 weeks to receive. I call every week following, and am told it will be shipped in just a few more weeks, few more days, etc. I even recieved confirmation e-mails that I would receive this at this price within their alloted 4-6 weeks. So, today I call to change my address (as I am moving) and the incompetent customer service agent tells me sorry this order was canceled. We aren't going to be shipping it to you. They can only explain that they had to cancel because of the mistaken product on Amazon which they had already since corrected. Every agent I talked to, is confused and inconsistent on their story. It's almost humorous to call there. Long story short, after waiting now, 2 1/2 months for my son's crib bedding, I will not be receiving anything at all. And, I would never have even known this if I hadn't called them. Babyage is an incompetent, false advertising company who does not know how to process orders, fix mistakes, or even communicate with their customers. If I were you, I would never make the mistake of ordering anything, good deal or not, from BABYAGE.

I would stay away from purchasing at this store. I returned an unopened car seat as required in the instructions and was not given a refund, but a store credit. Now I tried to use the credit, and they said my credit had expired. When I received the credit, there was no expiration date. Customer service said there was nothing that could be done. I will never shop here again.

This store is horriable. I bought a diaper bag off line from them which they state is non returnable. I had no problem keeping it but it looks nothing like the picture and is a lot bigger than their dem on the site too. I did not even use it, tags attached and all. All I did is open the brown box say it was huge and put it right back in. I email customer service and get some general rude email back and tehy said too bad. I even called twice and no return call. I do not suggest using this company in any form. I think I just may be returning my stroller from them too and file a chargeback on my credit card. Snice their items are not as describe. I will never shop here again.

I recently purchased a Fisher Price Safe Voyage EX carseat from BabyAge.com because they were one of the few places that had it in stock and ready to ship. Their shipping was excellent and I received the items 2 days after I had ordered, with a flat $5.95 shipping charge. After I received the carseat and removed it from the box, I placed it in my car and found it did not fit in the location where it needed to go. I contacted BabyAge for a return authorization, having read their return policy as stating that opened but resaleable items could be returned for store credit. I was told that even though the tags were still attached and it hadn't even been installed, they consider the carseat "used" because it had been removed from the box, and therefore could not be returned. I spoke with a CS manager and pointed out that their policy lists items that are considered "non-returnable," and open carseats are not on that list. Also, the product pages do not indicate that if you open the carseat box the item cannot be returned. In fact, they had already opened the box to insert the invoice and had resealed it prior to shipping. She reiterated their policy that it had been removed from the box, and therefore had been used, and because of the high expectations of their customers, it could not be returned. There is no way that you can determine whether a carseat, which so far is only available online in my area, will work for your child/in your car without actually receiving the item and opening it. No other retailer, online or brick and mortar, from whom I have purchased a carseat, has refused a return of an opened yet unused product. Bottom line is that BabyAge is trying to take advantage of their customers by not following their own stated policies.

I bought a baby crib mattress from BabyAge.com. They shipped it via UPS, but it arrived damaged. I informed the seller and they filed a claim with UPS. After UPS investigate the issue, they decided that it was damaged during shipment. Here is when it starts becoming interesting. UPS shipped the item back to them. I follow all these events from the UPS tracking numbers. I called BabyAge to ask them send me a new one. They told me that UPS rejected their claim and I should soon be receiving the mattress from UPS. I told them what I saw in the UPS tracking. But they simply said "no". Anyways I waited for a few days and I saw that the mattress got delivered to them. I called again. They said  
"They don't have it!" I told them that I should rather believe UPS than BabyAge. They did not like my choice of who was to believe and rather rudely they refused to solve the problem. At the end I disputed the credit card transaction and got my money back! Apparently the credit card company has also believed UPS! :) Although BabyAge has lower prices, they suck at customer service and do what ever it takes to turn their return policy to their advantage. Even if it takes to lie! Tsk, tsk, tsk...  
 

Terrible customer service. Basically authorized me to return a Britax carseat for refund and after jumping through all the hoops -- said they will only give store credit as the box was "opened." I have major arguments including the fact the box arrived at my house with the bottom dropping open. Plus, was told my supervisor Robin Spence that unfortunately, I spoke to "sales" girls Kari and Donna and not "true" customer service reps. So, she basically agreed that there was a miscommunication on their part but said she cannot and will not do anything for me. If I have a complaint, email Matilda but she guarantees no one will do anything for me. I am livid. Do not shop with such inflexible companies. Stick with babies R'Us, Target and friendlier flexible companies who value their clients.

Do not buy from this shady people. They ship open and reseal items. I ordered a car seat and graco swing on Weekend and decided to cancel car seat on moday morning, they told me it was already shipped and I will have to return using my shipping means and later found they it was picked up by ups 7:00pm on that day.  
 
To my surprise I found both the boxes shipped on manufacture packaging in re-taped condition outside my door and no packing slip. When I opened the graco swing found the packing slip. Now since the car seat was already resealed I called and complained (they told me they open it sometimes to put packing slip) and also asked RMA no for car seat. Shipped it ups and waited for my credit. They sent me a store credit saying I opened the items. These people are crooks and purposely resealed both of my items since they knew I will return car seat. I will definately write this to attorney general and BBB. They do not return any emails once you have a return or exchange.

I purchased 2 cribs,2high chairs,two mattresses and one of the cribs was damaged and short on parts. I contacted them 4 times via phone and one e-mail and was promised each time that replacement parts were coming.Upon reporting tem to the Better Business Bureau, they claimed they had sent a gift certificate which I never got or wanted.I will never shop here again and will tell everyone I know of this terrible service.

I told them I needed this order (two car seats) for a trip and it was time sensitive. I was promised shipment within two days. They charged my card and did not ship as promised for over a week. I asked why they did not warn me. The Manager of Customer Service, Matilda, said, "Don't you watch the news?" Well apparently PA had a snowstorm that week and that's what delayed them. Somehow she expected me to follow the weather reports from their state (I live in CA) and magically reason out the order was going to be delayed - that's why they didn't bother to warn me! When I complained that they should have warned me and asked for when it actually was going to ship, she hung up on me and cancelled the order without my permission. That's what they consider customer service. Better pray there's nothing wrong with your order or you get to deal with their idea of "customer service."  
 
Note that the review below mine from auntieem06 on 2/5/07 states a very similar experience from Matilda. Rude behavior followed by hanging up on the customer.  
 
Check the reviews. Look at their LOW lifetime rating. Then seriously reconsider whether they are ever worth ordering from. I wish I looked into them before I ordered.

This review was modified by its author, madoka, on 2/21/07 3:04 PM.

I purchased a "Leap Froggie Armchair" (item #4003CH) from www.BabyAge.com on 1/17/07, order number 476935. What arrived on 1/23/07 was a plain white armchair. I called to complain on 1/24/07 at 9am. I was told that the "Froggie" part of the chair was a slipcover that was sold separately for around $20. Nowhere on their site, http://www.babyage.com/products/4003ch_kids_line_leap_froggie_arm_chair.htm?productid=29249, does it say that. My packing slip says "Leap Froggie Armchair" I've gone back to the site and I can not find where to buy this slipcover. The chair in the picture has frogs on it and yellow and blue patterns which is false advertising. I eventually, after calling three times, got to talk to a woman named Matilda. She told me that they were "bending over backwards" by agreeing to send me the slipcover at no charge. That's not true, I purchased a chair with frogs on it all they are doing is sending me what I paid for. The company has flatly refused to send it to me in any expedited way, this problem is their fault and I felt that they needed to make good on their advertising, I should have all of what I bought and it's their responsibility to get it to me in a timely manner. The representative I was transferred to, Matilda, was quite rude to me. She refused to transfer me to her supervisor when she refused to ship the piece they left out of my order in a timely manner. She refused to tell me the name of her supervisor so that I could call back and be transferred from someone else. She also told me I was being irrational, I don't appreciate being insulted and it is not irrational to think that when you purchase something from a company that you should receive the entire item. Then she hung up on me. The customer service policies of this company need o be looked into, it's never a good business practice to insult your customer.  
 
 
They have now finally updated their web page to reflect that the slipcover does not come with the "Leap Froggie" armchair, but they refuse to change the name of the chair.